We have received an updated advice from NSW Health in regard to visitor restrictions. We are pleased to advise that visitor restrictions to McCauley Lodge have been revised.

Visitors from Northern Beaches LGA, Cumberland City Council or the following suburbs in the Canterbury LGA – Ashbury, Belfield, Campsie, Canterbury, Clemton Park, Earlwood, Hurlstone Park and the suburbs in the Mount Druitt area, – Bidwell, Blackett, Doonside, Dharruk, Emerton, Hebersham, Lethbridge Park, Minchinbury, Mount Druitt, Shalvey, Tregear, Whalan, Wilmot and Rooty Hill and as listed on the Queensland COVID-19 Case locations, are not permitted to visit Residents in residential aged care facilities including regional areas. 

No more than two visitors to a resident per day are permitted inside the facility, so we request that visits be coordinated to comply with this limit. Different people may visit each day.

People will not be permitted entry to any residential aged care service if:

  • They have a temperature of 37.5 degrees or higher or symptoms consistent with COVID-19 infection, even if mild. Symptoms of COVID-19 include fever, cough, headache, fatigue, runny nose, blocked nose congestion, sore throat, shortness of breath, and loss of taste or loss of smell. Other reported symptoms of COVID-19 include muscle pain, joint pain, diarrhoea, nausea/vomiting and loss of appetite.
  • Have been to any of the latest COVID-19 locations in NSW (including the casual contacts list) at the times and dates listed during the last 14 days
  • The interstate areas and times of concern
  • Live in a household with a person who is identified as a close contact of a person with confirmed COVID-19
  • Are a close contact of a person confirmed with COVID within their self-isolation period
  • Are waiting for a COVID-19 test result.

Additional requirements:

  • All staff and visitors must wear a surgical mask when on site.
  • Visitors must undertake hand hygiene using sanitiser and/or hand washing upon entering and leaving the facility, and on entering and leaving the resident’s room (or designated visiting area).
  • We encourage visitors to remain within the resident’s room or go to a designated outdoor area or alternative room where the resident and guests can keep apart from other residents.

Entry process:

  • All visitors to Fresh Hope Care residential services are required to scan the QR Code (if available to them) before entering the facility. For details please click here.
  • Fresh Hope Care require that visitors only enter through the main entrance and report to staff at the concierge/reception desk to confirm their details and submit to a temperature check.

Resident outings:

We will endeavour to keep you informed of any changes as soon as they occur.  Please check with the team at McCauley Lodge prior to commencing travel to ensure you are aware of any local Public Health requirements in addition to those of NSW Health.

Should you have any questions please do not hesitate to contact the Manager of Residential Services/Director of Nursing, Sindhu Menon.

Thank you for your ongoing support and understanding during this challenging time.