NSW Health have issued updated advice for residential care facilities. 

With health and wellbeing of all residents and staff of the utmost importance to Fresh Hope Care, we continue to take all precautions and comply with the Government advice. We appreciate the cooperation of families and friends to adhere to the restrictions and to work with staff as directed. 

Please click here to read the updated requirement before entering any Fresh Hope Care residential facility.

From 23 November 2020 Victorian residents can visit residential aged care facilities in NSW. This is in line with today’s reopening of the NSW/VIC border and it demonstrates the significant reduction of COVID-19 cases in Victoria.

From 6 November 2020, the following restrictions apply for visitors to all Fresh Hope Care Residential Care facilities:

  • Visits are to be maximum of two family members, close friends or professional service at one time and children must be closely supervised.
  • We encourage visitors to remain within the resident’s room or go to a designated outdoor area or alternative room where the resident and guests can keep apart from other residents.
  • Visitors must undertake hand hygiene using sanitiser and/or hand washing upon entering and leaving the facility, and on entering and leaving the resident’s room (or designated visiting area).
  • Visitors must provide name, contact details and submit to a temperature check and health screening. 

As directed by staff, some situations require extra precautions for visitors who in the past 14 days have been:

  • in an area with increased testing (at 23 November this includes Liverpool LGA and Wingecarribee LGA)
  • to large shopping centre listed on the monitor for symptoms web page marked as “not excluded from visiting a residential aged care facility or residential disability care facility”
  • To see what areas are included, please click on the links to the NSW Health website.

If this applies to you, you will be required to wear a mask while visiting and will be escorted by staff when going to or from a resident’s room (or designated visiting area).

People will not be permitted entry to any residential aged care facility if:

  • They have a temperature 37.5 degrees or higher or any symptoms consistent with COVID-19 infection, even if mild. These include, fever, cough, headache, fatigue, sore throat, runny nose, shortness of breath, and loss of taste or loss of smell. Other reported symptoms of COVID-19 include muscle pain, joint pain, diarrhoea, nausea/vomiting and loss of appetite.
  • During the past 14 days have:
    • been identified as a close contact of a COVID-19 case.
    • been in any of the locations listed on the self-isolate and get tested immediately page, at the times and dates listed.
    • been in any of the locations listed on the monitor for symptoms page, at the times and dates listed, except where noted otherwise on the web page.

From 17 November 2020, people will not be permitted entry to any residential aged care facility if:

Some exceptions may apply on compassionate grounds. These should be discussed with the Director of Nursing/Site Manager at the facility.

Resident outings

Residents continue to be able to leave the facility to attend small family gatherings.

  • The size of a family gathering should be in line with current Government advice and physical distancing and hygiene measures must be adhered to during the visit.
  • Outings should be planned to take place outdoors as much as possible. If planning a visit to an indoor location, choose venues that are well-ventilated and not crowded.
  • Residents should wear face masks when physical distancing cannot be maintained, including shared transport, where possible.

If planning a visit and have any questions about the process or restrictions, please call ahead to the site.