We are pleased to inform you that we have received updated advice from NSW Health regarding visitor restrictions.

The number of visitors each resident can have each day has increased to five, however there should be no more than two visitors at any one time. If there are more than two visitors planning to attend, please call the facility prior to arrange. Different people may visit each day.

People will not be permitted entry to any residential aged care service if:

  • They have a temperature of 37.5 degrees or higher or symptoms consistent with COVID-19 infection, even if mild. Symptoms of COVID-19 include fever, cough, headache, fatigue, runny nose, blocked nose congestion, sore throat, shortness of breath, and loss of taste or loss of smell. Other reported symptoms of COVID-19 include muscle pain, joint pain, diarrhoea, nausea/vomiting and loss of appetite
  • Have been to any of the locations on the NSW close contact or casual contact list at the times and dates listed.
  • Have been to Victoria since 13 February unless there are compelling compassionate reasons or they are providing essential care.
  • Have been to any of the Victorian venues of concern (Case alerts – public exposure sites) and including the Melbourne Airport Holiday Inn
  • Have been in New Zealand since 15 February or have been to any contact tracing locations of interest in New Zealand
  • Are a close contact of a person with confirmed COVID-19 and are within their self-isolation period
  • Live in a household with a person who is currently self-isolating
  • Are waiting for a COVID-19 test result

Additional requirements:

  • All staff and visitors must wear a surgical mask when on site.
  • Visitors must undertake hand hygiene using sanitiser and/or hand washing upon entering and leaving the facility, and on entering and leaving the resident’s room (or designated visiting area).
  • We encourage visitors to remain within the resident’s room or go to a designated outdoor area or alternative room where the resident and guests can keep apart from other residents.

Entry process:

  • All visitors to Fresh Hope Care residential services are required to scan the QR Code (if available to them) before entering the facility. For details please click here.
  • Fresh Hope Care require that visitors only enter through the main entrance and report to staff at the concierge/reception desk to confirm their details and submit to a temperature check.

Resident outings:

  • At outings and excursions attended by residents ensure that the event complies with the current Movement and Gathering Public Health Order and no one at the event:
    • Have been to any of the locations on the NSW close contact or casual contact list at the times and dates listed.
    • Have been to Victoria since 13 February unless there are compelling compassionate reasons.
    • Have been to any of the Victorian venues of concern (Case alerts – public exposure sites) and including the Melbourne Airport Holiday Inn.
    • Have been in New Zealand since 15 February or have been to any contact tracing locations of interest in New Zealand.
    • Has been a close contact of a person with confirmed COVID-19 and are within their self-isolation period.
    • Lives in a household with a person who is currently self-isolating.
    • Is waiting for a COVID-19 test result.

We will endeavour to keep you informed of any changes as soon as they occur.  Please check with the service you are planning to visit prior to you commencing travel to ensure you are aware of any local Public Health requirements in additional to those of NSW Health.

Should you have any questions please do not hesitate to contact the Manager of Residential Services/Director of Nursing, Muna Shrestha.

Thank you for your ongoing support and understanding during this challenging time.