Visitors will be welcome to Fresh Hope Care Residential Care Services provided: 

  • they are over 12 years and have received two doses of a COVID-19 vaccine at least 14 days before their visit and provide suitable evidence of this (unless they can provide a COVID-19 medical contraindication certificate) 
  • they have not returned from any other country in the past 7 days (they must have had a negative Rapid Antigen Test taken on or after day 7 following their arrival, otherwise they will need to wait 14 days before visiting) 
  • they do not have a fever (37.5 degrees or higher) or any symptoms consistent with COVID-19 infection, even if mild. These include fever, cough, headache, fatigue, sore throat, runny nose, shortness of breath, and loss of taste or loss of smell. Other reported symptoms of COVID-19 include muscle pain, joint pain, diarrhoea, nausea/vomiting, and loss of appetite 
  • they are not a close contact with a person with confirmed COVID-19 and are not within their isolation period 
  • they do not live in a household with a person who is currently isolating 
  • they are not waiting for a COVID-19 test result 


Visits must be: 

  • no more than one visitor per resident, per day 
  • in the resident’s room or outdoor area where appropriate 


Visitors must: 

  • Check-in using the Service NSW QR code (or manually record your contact number)  
  • Answer screening questions If you have any symptoms, have been asked to self-isolate or have been to any areas of concern, entry will not be permitted.  
  • Provide evidence of COVID-19 Vaccination 
  • Submit to a temperature check 
  • Wear a surgical mask or any additional PPE that may be required in line with NSW Health recommendations 


Doing the right thing is as important as always:  

  • Practice hand hygiene using sanitiser and/or handwashing  
  • Exercise personal responsibility for physical distancing measures 
  • Self-isolate if you are unwell or have recently returned from overseas or interstate  
  • Follow Government guidelines if you are diagnosed with COVID-19 


Resident outings: 

Residents are permitted to leave the Fresh Hope Care Residential Care Service, however, residents and family members will be provided with an information sheet explaining the risks. A risk assessment will be completed before the outing and again upon their return and they may be required to isolate and undergo a PCR test (nose and throat swab) or Rapid Antigen Test. This will apply anytime a resident leaves the service. 


Support and contact options: 

Fresh Hope Care has arrangements in place to support you to stay in touch with your loved ones, especially when you are unable to see them in person. We can offer video calling devices to residents and encourage you to take advantage of this option to maintain relationships while visit restrictions are in place. 

Should you have any questions about visitor access or need to discuss visiting under exceptional circumstances, such as the end of life, please contact the Service directly. 

Thank you for your understanding and cooperation as we navigate the challenges the pandemic continues to present.