We have received an update from NSW Health in relation to visitors to residential aged care services who have recently returned from overseas. Visitors will not be able to enter any aged care service if they have been to an overseas country of concern in the past 14 days. Furthermore, visitors will not be able to enter if they have been to other overseas countries (not of concern) unless they are fully vaccinated and have received a negative PCR test at least 7 days after their arrival into NSW. 

 The below outlines the current restrictions. 

Visitors will be welcomed to Fresh Hope Care Residential Care Services provided: 

  • they are over 12 years and have received two doses of a COVID-19 vaccine at least 14 days prior to their visit and provide suitable evidence of this (unless they can provide a COVID-19 medical contraindication certificate) OR they are under 12 years and are accompanied by a fully vaccinated visitor 
  • they have not returned from an overseas country of concern in the past 14 days 
  • they have not returned from any other country (not of concern) in the past 7 days (they must have had a negative PCR test taken on or after day 7 following their arrival, otherwise they will need to wait 14 days before visiting) 
  • they do not have a fever (37.5 degrees or higher) or any symptoms consistent with COVID-19 infection, even if mild. These include, fever, cough, headache, fatigue, sore throat, runny nose, shortness of breath, and loss of taste or loss of smell. Other reported symptoms of COVID-19 include muscle pain, joint pain, diarrhoea, nausea/vomiting and loss of appetite 
  • they are not a close contact of a person with confirmed COVID-19 and are not within their isolation period 
  • they do not live in a household with a person who is currently isolating 
  • they are not waiting for a COVID-19 test result 

Visits must be: 

  • no more than four visitors per resident, per day (equating to two fully vaccinated visitors and two visitors aged under 12 years) 
  • in the resident’s room, in a designated outdoor area or alternative room where the resident and their visitors can keep apart from other residents 

Visitors must: 

  • Check in using the Service NSW QR code (or manually record your contact number)  
  • Answer screening questions If you have any symptoms, have been asked to self-isolate or have been to any areas of concern, entry will not be permitted.  
  • Provide evidence of COVID-19 Vaccination 
  • Submit to a temperature check 
  • Wear a surgical mask 

Where visits include a child under 12 it is strongly recommended, where possible: 

  • the visit is in an outdoor area 
  • the child wear a surgical mask 
  • arrange Rapid Antigen Testing (RAT) prior to a visit 

Doing the right thing is as important as always:  

  • Practice hand hygiene using sanitiser and/or hand washing  
  • Exercise personal responsibility for physical distancing measures 
  • Self-isolate if you are unwell or have recently returned from overseas or interstate  
  • Follow Government guidelines if you are diagnosed with COVID-19 

Resident outings: 

Residents are permitted to leave the Fresh Hope Care Residential Care Service and attend small family gatherings or for other reasons, but they must abide by the current Public Health (COVID-19 General) Order 2021.

We endeavour to keep information up to date on the Fresh Hope Care Website, or for further details about restrictions or entry process, please take a look at the COVID-19 news page on the Fresh Hope Care Website. However, as situations can change rapidly, we suggest checking for updates on the NSW Health website before visiting a Fresh Hope Care Residential Care Service. 

Should you have any questions about visitor access or need to discuss visiting under exceptional circumstances, such as end of life, please contact the Service directly. 

The letter which will be provided to all residents today detailing the changes is attached for your reference. 

Thank you for your understanding and cooperation.