We have received updated advice from NSW Health regarding visitor restrictions for Greater Sydney and surrounding areas.

Until at least 11.59pm on Wednesday 6 January 2021 all Residential Care Services in Greater Sydney area (including Blue Mountains, Central Coast and Wollongong City Council) must exclude Visitors, except those performing essential caring functions. Effective for Alexander Campbell House, Ashwood (Shaw House, Ashwood House, Crawford Lodge) and McCauley Lodge Residential Care Services.

For that same period visitors from Greater Sydney are not permitted to visit Residents in residential aged care facilities including regional areas.  Effective for Coffs Haven Residential Care Service, Greenhills Residential Care Service, The Glen Residential Care Service, Clelland Lodge and Borella House.

People will not be permitted entry to any residential aged care service if:

  • They are a resident of the Northern Beaches LGA or have visited the Northern Beaches LGA on or after 10 December or they reside in Greater Sydney and surrounds.
  • They have been to any locations on the self-isolate and get tested immediately list, at the times and dates listed and/or on the monitor for symptoms list, at the times and dates listed except where noted otherwise.
  • They have been in close contact with someone confirmed to have COVID-19 within the past 14 days.
  • Live in a household with a person who is identified as a close contact of a person with confirmed COVID-19.
  • They have a temperature of 37.5 degrees or higher or symptoms consistent with COVID-19 infection, even if mild. Symptoms of COVID-19 include fever, cough, headache, fatigue, runny nose, blocked nose congestion, sore throat, shortness of breath, and loss of taste or loss of smell. Other reported symptoms of COVID-19 include muscle pain, joint pain, diarrhoea, nausea/vomiting and loss of appetite.

FHC Regional Visitor restrictions:

  • Visitor restrictions remain in place for regional areas, this includes no more than two visitors to a resident a day, so we request that visits be coordinated to comply with this limit.
  • All staff and visitors must wear a surgical mask when on site.
  • Visitors must undertake hand hygiene using sanitiser and/or hand washing upon entering and leaving the facility, and on entering and leaving the resident’s room (or designated visiting area).
  • We encourage visitors to remain within the resident’s room or go to a designated outdoor area or alternative room where the resident and guests can keep apart from other residents.

Entry process:

  • All visitors to Fresh Hope Care residential services are required to scan the QR Code before entering the facility. For details please click here.
  • Fresh Hope Care require that visitors only enter through the main entrance and report to staff at the concierge/reception desk to confirm their details, and submit to a temperature check.

Resident outings:

  • Until at least 11.59pm on Wednesday 6 January 2021, residents from residential aged care services in Greater Sydney, including Alexander Campbell House, Ashwood (Shaw House, Ashwood House, Crawford Lodge), and McCauley Lodge Residential Care Services should not leave the facility to attend family gatherings and/or group excursions unless the visit is essential (such as a medical appointment).
  • If a resident does leave the service for an unessential reason they will be required to go into 14-day self-isolation upon return.

Some exceptions may apply on compassionate grounds. These should be discussed with the Manager of Residential Services/Director of Nursing.

We will endeavour to keep you informed of any changes as soon as they occur.  Please check with the service you are planning to visit prior to you commencing travel to ensure you are aware of any local Public Health requirements in additional to those of NSW Health.

Should you have any questions please do not hesitate to contact myself or the Manager of Residential Services/Director of Nursing concerned.

Thank you for your ongoing support and understanding during this challenging time.