As the latest COVID-19 outbreak continues and new contact locations are identified, including in NSW, we have received updated advice from NSW Health which impacts the restrictions in place for visitors to Residential Care facilities.

Visitors will not be permitted entry to any residential aged care facility who in the past 14 days:

  • have been in NSW in any of the close and casual contact locations
  • have been in Greater Melbourne or Greater City of Bendigo
  • have been in Victorian places of high concern
  • are a close contact of a person with confirmed COVID-19 and are within their self-isolation period
  • live in a household with a person who is currently self-isolating
  • are waiting for a COVID-19 test result

As previously advised, visitors must:

  • Check in using the Service NSW QR code (or manually record your contact number)
  • Answer screening questions to help us understand if it is safe for you to visit. Fresh Hope Care require that visitors only enter through the main entrance and report to staff at the concierge/reception desk to confirm their details. If you have any symptoms, have been asked to self-isolate or have been to any areas of concern, you will be asked to delay your visit.
  • Submit to a temperature check

These restrictions are in addition to the entry requirements already in place, which includes:

  • People will not be permitted if they
    • have a temperature of 37.5 degrees or higher or any symptoms consistent with COVID-19 infection, even if mild. These include, fever, cough, headache, fatigue, sore throat, runny nose, shortness of breath, and loss of taste or loss of smell. Other reported symptoms of COVID-19 include muscle pain, joint pain, diarrhoea, nausea/vomiting and loss of appetite.
  • Visits must be
    • in the resident’s room, in a designated outdoor area or alternative room where the resident and their visitors can keep apart from other residents
    • no more than two visitors at a time to ensure that distancing requirements can be met, so please coordinate your visits with other family / friends to comply with this limit

Where visitors are unable to demonstrate that they have had the 2021 influenza vaccination, they will be required to wear a mask at all times when in the facility.

Please note that individual restrictions may be in place in facilities where there is an outbreak of other illness, and local conditions set by the Public Health Unit should be adhered to.

Doing the right thing is as important as always:

  • Practice hand hygiene using sanitiser and/or hand washing
  • Exercise personal responsibility for physical distancing measures
  • Self-isolate if you are unwell or have recently returned from overseas or interstate
  • Follow Government guidelines if you are diagnosed with COVID-19

As situations can change rapidly, we suggest checking for updates on the NSW Health website before visiting a Fresh Hope Care Residential Care facility.

We remain alert to changing circumstances and will endeavour to keep information up to date on the Fresh Hope Care website.

Should you have any questions about visitor access, please contact the facility directly.

Thank you for your cooperation.