We have received new advice from NSW Health with updated restrictions for people who have recently been in areas of Victoria with recent cases of COVID-19.

Visitors to residential care sites must:

  • Check in using the Service NSW QR code (or manually record your contact number)
  • Answer screening questions to help us understand if it is safe for you to visit. Fresh Hope Care require that visitors only enter through the main entrance and report to staff at the concierge/ reception desk to confirm their details. If you have any symptoms, have been asked to self-isolate or have been to any areas of concern, you will be asked to delay your visit.
  • Submit to a temperature check

Visitors will not be permitted entry to any residential aged care facility who in the past 14 days:

  • have been in Victoria (an exemption is in place in relation to the Border Region which includes Albury).
  • have been in Victorian places of high concern
  • have been to any close or casual contact locations in NSW or New Zealand
  • are a close contact of a person with confirmed COVID-19 and are within their self-isolation period
  • live in a household with a person who is currently self-isolating
  • are waiting for a COVID-19 test result

These restrictions are in addition to the entry requirements already in place, which includes:

  • People will not be permitted if they
    • have a temperature of 37.5 degrees or higher or any symptoms consistent with COVID-19 infection, even if mild. These include, fever, cough, headache, fatigue, sore throat, runny nose, shortness of breath, and loss of taste or loss of smell. Other reported symptoms of COVID-19 include muscle pain, joint pain, diarrhoea, nausea/vomiting and loss of appetite.
  • Visits must be
    • in the resident’s room, in a designated outdoor area or alternative room where the resident and their visitors can keep apart from other residents
    • no more than two visitors at a time to ensure that distancing requirements can be met, so please coordinate your visits with other family / friends to comply with this limit.

Please note that individual restrictions may be in place in facilities where there is an outbreak of other illness, and local conditions set by the Public Health Unit should be adhered to.

Visitors are also reminded that from 1 June they should have received a dose of the 2021 influenza vaccine and provide evidence before they enter a residential care facility, unless there are exceptional circumstances.

Doing the right thing is as important as always:

  • Practice hand hygiene using sanitiser and/or hand washing
  • Exercise personal responsibility for physical distancing measures
  • Self-isolate if you are unwell or have recently returned from overseas or interstate
  • Follow Government guidelines if you are diagnosed with COVID-19.

As situations can change rapidly, we suggest checking for updates on the NSW Health website before visiting a Fresh Hope Care Residential Care facility.

We remain alert to changing circumstances and will endeavour to keep information up to date on the Fresh Hope Care website.

Should you have any questions about visitor access, please contact the facility directly.

Thank you for your cooperation.