We have received updated advice from NSW Health regarding visitor restrictions. There is now community transmission of COVID-19 in NSW with close and casual contact locations identified.

For Residential Aged Care facilities within the Greater Sydney region (including Wollongong, Central Coast and Blue Mountains) the following rules apply until further notice; a maximum of 2 visitors may be permitted per resident, per day inside the facility so we request that visits be coordinated to comply with this limit. Different people may visit each day and all visitors must wear a surgical mask.

From 1 June to 30 September 2021, NSW Health has advised that all visitors and staff entering a Residential Aged Care facility are encouraged to provide evidence that they have received a dose of the 2021 influenza vaccination.

Visitors will not be permitted entry to any residential aged care service if:

  • They have been to any close or casual contact locations in NSW or Interstate places of high concern
  • They have a temperature of 37.5 degrees or higher or symptoms consistent with COVID-19 infection, even if mild. Symptoms of COVID-19 include fever, cough, headache, fatigue, runny nose, blocked nose congestion, sore throat, shortness of breath, and loss of taste or loss of smell. Other reported symptoms of COVID-19 include muscle pain, joint pain, diarrhoea, nausea/vomiting and loss of appetite.
  • Are a close contact of a person with confirmed COVID-19 and are within their self-isolation period.
  • Live in a household with a person who is currently self-isolating.
  • Are waiting for a COVID-19 test result.

Additional requirements:

  • All staff and visitors must wear a surgical mask when on site
  • Visitors must undertake hand hygiene using sanitiser and/or hand washing upon entering and leaving the facility, and on entering and leaving the resident’s room (or designated visiting area).
  • We encourage visitors to remain within the resident’s room or go to a designated outdoor area or alternative room where the resident and guests can keep apart from other residents.

Entry process:

  • All visitors to Fresh Hope Care residential services are required to scan the QR Code (if available to them) before entering the facility. For details please click here.
  • Fresh Hope Care require that visitors only enter through the main entrance and report to staff at the concierge/reception desk to confirm their details and submit to a temperature check.

Resident outings:

  • At outings and excursions attended by residents ensure that the event complies with the current Movement and Gathering Public Health Order and no one at the event meets any of the visitor exclusion criteria.
  • They have been to any close or casual contact locations in NSW or Interstate places of high concern.
  • Are a close contact of a person with confirmed COVID-19 and are within their self-isolation period.
  • Live in a household with a person who is currently self-isolating.
  • Are waiting for a COVID-19 test result.

 

Please note that if you reside in Sydney and visit a residential facility anywhere in NSW you will be required to wear a mask while visiting.

We will endeavour to keep you informed of any changes as soon as they occur.

Should you have any questions please do not hesitate to contact the Manager of Residential Services/Director of Nursing.

Thank you for your ongoing support and understanding during this challenging time.