As you may be aware a cluster of COVID-19 cases has occurred in Batemans Bay. It is likely that this cluster will grow in numbers over the next few days.

While we have no residents or staff on site with symptoms of COVID-19 we will monitor everyone closely and put in any extra measures needed to minimise the risk to our residents and staff.

In order to minimise this risk, we will no longer permit visitors into The Glen. We don’t make this decision lightly and we will resume accepting visitors as soon as the Public Health Unit determines the community risk is over.

The residents will see our staff working with masks on. This is not because they are unwell rather an additional level of protection that is advised for residential facilities in a COVID-19 hot spot.

Other support and contact options

As an alternative to a visit, we encourage phone and video calls to residents. Fresh Hope Care can offer video calling devices to residents and encourage you to take advantage of this option to maintain relationships while visit restrictions are in place. To arrange this and book a time, please contact the site.

Further information

Should you have questions about visiting restrictions please don’t hesitate to give me a call on 0408 479 955 and I’ll be happy chat with you.

From all at Fresh Hope Care, we thank you for your understanding and cooperation.

Your sincerely,

Lynn Bailey

Executive General Manager