NSW government are working to contain the current outbreak of COVID-19 through issuing advice about hotspot areas where there are associated cases and making strong recommendations for people who have been in those areas. As part of this, NSW Health have issued special advice for Aged Care Facilities and Fresh Hope Care have now updated their restrictions to visitors. This includes restricting people from entering who have been to any of the list of venues or local government areas identified. As the guidelines and restrictions are being reviewed frequently, please refer directly to the NSW Health website for the latest requirements – click here to access the “COVID-19 – Information for families of residential care facility residents”. We will also continue to provide updates on our Fresh Hope Care website.

If planning a visit, please help us keep residents and staff safe by keeping up to date with areas that have associated cases and do not attend if you have been in these areas or if you are at all unwell. We also ask that you defer any non-essential outings for residents as the community risk in NSW continues to increase. In identified high risk areas visitor access and resident will be further restricted from time to time. Ringing the site before you travel is a great way to ensure you know the latest requirements on that site before you head off. 

Our residents love seeing family and friends and sometimes receiving gifts or items. As part of the risk management process at Fresh Hope Care, all items brought into a residential care facility are cleaned. Should you wish to bring in an item to give to a loved one, please ensure you provide this to staff for cleaning prior to passing it onto the resident.

We appreciate the cooperation and collaboration between staff, families and residents to keep doing our best in these everchanging times.