Below is an outline of the updated restrictions for Fresh Hope Care Residential Care facilities. This is in line with NSW Health advice for Aged Care Facilities due to the outbreak of COVID-19.

The following people will not be permitted entry to a residential aged care facility:

  • People who have returned from overseas in the last 14 days.
  • People who have been in Victoria within the last 14 days.
  • People who have visited any of the locations linked to the COVID-19 outbreak in South Western Sydney (see updated list of venues and dates here) in the last 14 days. It is important to regularly check the website, as this list may expand.
  • People who have been in the following local government areas of Albury, Parramatta, Liverpool, Campbelltown, Camden, Wingecarribee and Wollondilly in the last 14 days.
  • People who have been in contact with someone confirmed to have COVID-19 in the last 14 days.
  • People with a temperature higher than 37.5 degrees or with symptoms of an acute respiratory illness (eg cough, sore throat, runny nose, shortness of breath).
  • People who have not been vaccinated against influenza (unless exempt on medical grounds).

To ensure compliance with these restrictions, Fresh Hope Care require that visitors only enter through the main entrance and report to staff at the concierge/reception desk to confirm their details, reason for the visit, state of their health, present documentation about flu vaccination (unless already on file) and submit to a temperature check.

If waiting for attendance, please maintain a distance of 1.5 metres from other visitors or staff. 

Subsequent to the entrance process, we ask that visitors who are provided access follow the direction of a Fresh Hope Care staff member and abide by the below restrictions.

Visitor restrictions

  • Two visitors to a resident are permitted each day, either two at one time or concurrently, unless an exception has been granted by the Site Manager.
  • Visits should be conducted in resident’s room, outdoors or in designated areas only (not a communal space where the risk of transmission to residents is greater).
  • Social distancing practices are encouraged where possible, such as maintaining a distance of 1.5 metres.
  • Upon entry to and exit from a Fresh Hope Care Residential Care facility visitors are to use the sanitiser provided.

Time of the visit is not limited and children are permitted to enter, but must be supervised and comply with visiting restrictions and adhere to the same guidelines around hygiene, visitor numbers and social distancing.

Fresh Hope Care request any visitors avoid unnecessary interaction with other residents or staff and exercise standard infection prevention practices such as washing hands regularly, using sanitiser provided, covering coughs or sneezes and not attending any of the Fresh Hope Care facilities if unwell.

These are important measures to keep residents and staff safe. Anyone who does not comply with these restrictions will not be allowed to enter or may be asked to leave.

Residents leaving the facility

Fresh Hope Care request you defer any non-essential outings for residents as the community risk in NSW continues.

Group excursions are not permitted. 

Other support and contact options

As an alternative to a visit, we encourage phone and video calls to residents. Fresh Hope Care can offer video calling devices to residents and encourage you to take advantage of this option to maintain relationships while visit restrictions are in place. To arrange this and book a time, please contact the Site Manager/Director of Nursing.

Further information

We endeavour to keep information up to date on our website, however recommend checking the latest restricted areas and calling the site before you travel to ensure you know the latest requirements.  

Thank you for your patience, understanding and cooperation.