VISITOR RESTRICTIONS FOR SERVICES IN GREATER SYDNEY – JULY 12, 2021

We have received an update from NSW Health. All Residential Care Services in Greater Sydney (including the Blue Mountains, Central Coast, Wollongong and Shellharbour) are to continue to exclude visitors until further notice. This includes Ashwood Residential Care Service, Alexander Campbell House and McCauley Lodge.

Residents should only leave the Residential Care Service for essential reasons (e.g. medical appointments). If they do need to leave the Service, staff will provide appropriate PPE and infection control advice.

Visitors performing essential caring functions may be allowed to visit, providing they wear a surgical mask while onsite, only see the resident in their room and have met all other screening requirements. Please contact the site Manager to discuss.

Support and contact options:

Fresh Hope Care has arrangements in place to support families to stay in touch with your loved ones, especially when you are unable to see them in person. We can offer video calling devices to residents and encourage you to take advantage of this option to maintain relationships while visit restrictions are in place.

We endeavour to keep information up to date on the Fresh Hope Care Website, for further details about restrictions, please take a look at the COVID-19 news page on the Fresh Hope Care Website. However, as situations can change rapidly, we suggest checking for updates on the NSW Health website.

Should you have any questions about visitor access, please contact the facility directly or call our Customer Enquiries Team on 1800 005 484.

Thank you for everything you’re doing to help us in protecting the health and wellbeing of everyone in the Fresh Hope Care family at this challenging time.

VISITOR RESTRICTIONS FOR SERVICES IN REGIONAL NSW – JULY 12, 2021

We have received updated advice from NSW Health regarding visitor restrictions.

For Residential Aged Care services located in regional NSW, including Coffs Haven, Green Hills, Clelland Lodge, The Glen and Borella House,  the following visitation restrictions are in place:

  • Visitors must wear a surgical mask when onsite.
  • a maximum of two visitors to a resident a day, so please coordinate your visits with other family members and friends to comply with this limit. Different people may visit each day.
  • Visits must be in the resident’s room.

If you plan to visit any of the regional NSW Fresh Hope Care Residential Care sites, we encourage you to check the list of sites via the links below.

Visitors will not be permitted entry to any residential aged care facility who:

  • have been to any close, casual or monitor for symptoms locations in NSW in the last 14 days
  • live or have been to Greater Sydney in the last 14 days unless providing essential caring functions or end of life visits
  • have been to any close and casual contact places of high concern in Victoria, Queensland, Western Australia or the Northern Territory
  • have a fever (37.5 degrees or higher) or any symptoms consistent with COVID-19 infection, even if mild. These include, fever, cough, headache, fatigue, sore throat, runny nose, shortness of breath, and loss of taste or loss of smell. Other reported symptoms of COVID-19 include muscle pain, joint pain, diarrhoea, nausea/vomiting and loss of appetite.
  • are a close contact of a person with confirmed COVID-19 and are within their self-isolation period
  • live in a household with a person who is currently self-isolating
  • are waiting for a COVID-19 test result
  • have not received their dose of the 2021 influenza vaccine, unless they meet the criteria under the exceptional and special circumstances

Resident Outings:

  • Residents should not enter Greater Sydney, except for essential reasons and if so, they should wear a mask.
  • Residents should not attend a gathering with anyone present who has been in the Greater Sydney area since June 21.

As previously advised, visitors must:

  • Check in using the Service NSW QR code (or manually record your contact number)
  • Answer screening questions to help us understand if it is safe for you to visit. Fresh Hope Care require that visitors only enter through the main entrance and report to staff at the concierge / reception desk to confirm their details. If you have any symptoms, have been asked to self-isolate or have been to any areas of concern, you will be asked to delay your visit.
  • Submit to a temperature check

Please note: Individual restrictions may be in place in facilities where there is an outbreak of other illness, and local conditions set by the Public Health Unit should be adhered to.

Other support and contact options:

Fresh Hope Care has arrangements in place to support families to stay in touch with your loved ones, especially when you are unable to see them in person. We can offer video calling devices to residents and encourage you to take advantage of this option to maintain relationships while visit restrictions are in place.

To arrange this and book a time, please contact the Manager at your relevant site to make the necessary arrangements.

Doing the right thing is as important as always:

  • Practice hand hygiene using sanitiser and / or hand washing
  • Exercise personal responsibility for physical distancing measures
  • Self-isolate if you are unwell or have recently returned from overseas or interstate
  • Follow Government guidelines if you are diagnosed with COVID-19

We endeavour to keep information up to date on the Fresh Hope Care Website, for further details about restrictions or entry process, please take a look at the COVID-19 news page on the Fresh Hope Care Website. However, as situations can change rapidly, we suggest checking for updates on the NSW Health website before visiting a Fresh Hope Care Residential Care facility.

Should you have any questions about visitor access, please contact the facility directly or call our Customer Enquiries Team on 1800 005 484.

Thank you for everything you’re doing to help us in protecting the health and wellbeing of everyone in the Fresh Hope Care family.

VISITOR RESTRICTIONS FOR SERVICES IN GREATER SYDNEY – JUNE 28, 2021

We have been notified by NSW Health that all Residential Care Services in Greater Sydney (including the Blue Mountains, Central Coast, Wollongong and Shellharbour) must exclude visitors until further notice. This includes Ashwood Residential Care Service, Alexander Campbell House and McCauley Lodge.

Residents should only leave the Residential Care Service for essential reasons (e.g. medical appointments).

Staff are exempt from these restrictions providing they wear a surgical mask while onsite and:

Visitors performing essential caring functions may be allowed to visit, providing they wear a surgical mask while onsite and have met all other screening requirements. Please contact the site Manager to discuss.

Support and contact options:

Fresh Hope Care has arrangements in place to support families to stay in touch with your loved ones, especially when you are unable to see them in person. We can offer video calling devices to residents and encourage you to take advantage of this option to maintain relationships while visit restrictions are in place.

We endeavour to keep information up to date on the Fresh Hope Care Website, for further details about restrictions, please take a look at the COVID-19 news page on the Fresh Hope Care Website. However, as situations can change rapidly, we suggest checking for updates on the NSW Health website.

Should you have any questions about visitor access, please contact the facility directly or call our Customer Enquiries Team on 1800 005 484.

Thank you for everything you’re doing to help us in protecting the health and wellbeing of everyone in the Fresh Hope Care family at this challenging time.

VISITOR RESTRICTIONS FOR SERVICES IN REGIONAL NSW – JUNE 28, 2021

We have received updated advice from NSW Health regarding visitor restrictions.

For Residential Aged Care services located in regional NSW, including Coffs Haven, Green Hills, Clelland Lodge, The Glen and Borella House,  the following visitation restrictions are in place:

  • Visitors must wear a surgical mask when onsite.
  • a maximum of two visitors to a resident a day, so please coordinate your visits with other family members and friends to comply with this limit. Different people may visit each day.
  • Visits must be in the resident’s room.

If you plan to visit any of the regional NSW Fresh Hope Care Residential Care sites, we encourage you to check the list of sites via the links below.

Visitors will not be permitted entry to any residential aged care facility who:

  • live or have been to Greater Sydney in the last 14 days unless providing essential caring functions
  • have been to any of the current locations of interestin New Zealand
  • have been to any close or casual contact locationsin Queensland in the last 14 days
  • have been in Greater Melbourneor Victorian places of high concern in the last 14 days
  • have a fever (37.5 degrees or higher) or any symptoms consistent with COVID-19 infection, even if mild. These include, fever, cough, headache, fatigue, sore throat, runny nose, shortness of breath, and loss of taste or loss of smell. Other reported symptoms of COVID-19 include muscle pain, joint pain, diarrhoea, nausea/vomiting and loss of appetite.
  • are a close contact of a person with confirmed COVID-19 and are within their self-isolation period
  • live in a household with a person who is currently self-isolating
  • are waiting for a COVID-19 test result

Resident Outings:

  • Residents should not enter Greater Sydney, except for essential reasons and if so, they should wear a mask.
  • Residents should not attend a gathering with anyone present who has been in the Greater Sydney area since June 21.

As previously advised, visitors must:

  • Check in using the Service NSW QR code (or manually record your contact number)
  • Answer screening questions to help us understand if it is safe for you to visit. Fresh Hope Care require that visitors only enter through the main entrance and report to staff at the concierge / reception desk to confirm their details. If you have any symptoms, have been asked to self-isolate or have been to any areas of concern, you will be asked to delay your visit.
  • Submit to a temperature check

Please note: Individual restrictions may be in place in facilities where there is an outbreak of other illness, and local conditions set by the Public Health Unit should be adhered to.

Other support and contact options:

Fresh Hope Care has arrangements in place to support families to stay in touch with your loved ones, especially when you are unable to see them in person. We can offer video calling devices to residents and encourage you to take advantage of this option to maintain relationships while visit restrictions are in place.

To arrange this and book a time, please contact the Manager at your relevant site to make the necessary arrangements.

Doing the right thing is as important as always:

  • Practice hand hygiene using sanitiser and / or hand washing
  • Exercise personal responsibility for physical distancing measures
  • Self-isolate if you are unwell or have recently returned from overseas or interstate
  • Follow Government guidelines if you are diagnosed with COVID-19

We endeavour to keep information up to date on the Fresh Hope Care Website, for further details about restrictions or entry process, please take a look at the COVID-19 news page on the Fresh Hope Care Website. However, as situations can change rapidly, we suggest checking for updates on the NSW Health website before visiting a Fresh Hope Care Residential Care facility.

Should you have any questions about visitor access, please contact the facility directly or call our Customer Enquiries Team on 1800 005 484.

Thank you for everything you’re doing to help us in protecting the health and wellbeing of everyone in the Fresh Hope Care family.

VISITOR RESTRICTIONS – 21 JUNE 2021

We have received new advice from NSW Health regarding visitor restrictions. There are now community transmissions of COVID-19 in the Sydney region with close and casual contacts identified.

For Residential Aged Care facilities within the Greater Sydney region (including Nepean Blue Mountains and Illawarra, but excluding Central Coast), which includes Alexander Campbell House, Ashwood Residential Care Service, Clelland Lodge and McCauley Lodge, the following visitation restrictions apply until further notice;

  • Visitors must wear a surgical mask when onsite
  • a maximum of two visitors to a resident a day, so please coordinate your visits with other family members and friends to comply with this limit. Different people may visit each day.
  • Visits must be in the resident’s room.

If you plan to visit any of the Fresh Hope Care Residential Care sites, we encourage you to check the list of sites in NSW, Queensland, Victoria, Greater Melbourne or the ACT via the links below.

Visitors will not be permitted entry to any residential aged care facility who:

  • have been in any of the close and casual contact locations in NSW
  • have been in any of the close and casual contact locations in Queensland
  • have been in Victorian places of high concern
  • have been in Greater Melbourne
  • have been in COVID-19 exposure locations in ACT
  • have a fever (37.5 degrees or higher) or any symptoms consistent with COVID-19 infection, even if mild. These include, fever, cough, headache, fatigue, sore throat, runny nose, shortness of breath, and loss of taste or loss of smell. Other reported symptoms of COVID-19 include muscle pain, joint pain, diarrhoea, nausea/vomiting and loss of appetite.
  • are a close contact of a person with confirmed COVID-19 and are within their self-isolation period
  • live in a household with a person who is currently self-isolating
  • are waiting for a COVID-19 test result

As previously advised, visitors must:

  • Check in using the Service NSW QR code (or manually record your contact number)
  • Answer screening questions to help us understand if it is safe for you to visit. Fresh Hope Care require that visitors only enter through the main entrance and report to staff at the concierge / reception desk to confirm their details. If you have any symptoms, have been asked to self-isolate or have been to any areas of concern, you will be asked to delay your visit.
  • Submit to a temperature check

Please note: Individual restrictions may be in place in facilities where there is an outbreak of other illness, and local conditions set by the Public Health Unit should be adhered to.

Other support and contact options

Fresh Hope Care has arrangements in place to support families to stay in touch with your loved ones, especially when you are unable to see them in person. We can offer video calling devices to residents and encourage you to take advantage of this option to maintain relationships while visit restrictions are in place.

To arrange this and book a time, please contact the Manager at your relevant site to make the necessary arrangements.

Doing the right thing is as important as always:

  • Practice hand hygiene using sanitiser and / or hand washing
  • Exercise personal responsibility for physical distancing measures
  • Self-isolate if you are unwell or have recently returned from overseas or interstate
  • Follow Government guidelines if you are diagnosed with COVID-19

We endeavour to keep information up to date on the Fresh Hope Care Website. However, as situations can change rapidly, we suggest checking for updates on the NSW Health website before visiting a Fresh Hope Care Residential Care facility.

Should you have any questions about visitor access, please contact the facility directly or call our customer enquiries team on 1800 005 484.

Thank you for everything you’re doing to help us in protecting the health and wellbeing of everyone in the Fresh Hope Care family.

VISITOR RESTRICTIONS – 18 JUNE 2021

Updated advice has been issued by NSW Health about new COVID-19 exposure locations in NSW, including the Sydney region, and in the ACT.

In line with new direction from NSW Health, updated restrictions are now in place.

Visitors to residential care facilities located in Greater Sydney must wear a surgical mask while on site.

This includes:

  • Alexander Campbell House
  • Ashwood Residential Care
    • Shaw House
    • Cole House
    • Crawford Lodge.

Visitors will not be permitted entry to any residential aged care facility if they:

As previously advised, visitors must:

  • Check in using the Service NSW QR code (or manually record your contact number).
  • Answer screening questions to help us understand if it is safe for you to visit. Fresh Hope Care require that visitors only enter through the main entrance and report to staff at the concierge/reception desk to confirm their details. If you have any symptoms, have been asked to self-isolate or have been to any areas of concern, you will be asked to delay your visit.
  • Submit to a temperature check.

These restrictions are in addition to the entry requirements already in place, which includes:

  • People will not be permitted if they
    • have a temperature of 37.5 degrees or higher or any symptoms consistent with COVID-19 infection, even if mild. These include, fever, cough, headache, fatigue, sore throat, runny nose, shortness of breath, and loss of taste or loss of smell. Other reported symptoms of COVID-19 include muscle pain, joint pain, diarrhoea, nausea/vomiting and loss of appetite.
    • have not provided evidence of receiving a dose of the 2021 influenza vaccine, unless there are exceptional circumstances.
  • Visits must be
    • in the resident’s room, in a designated outdoor area or alternative room where the resident and their visitors can keep apart from other residents
    • no more than two visitors at a time to ensure that distancing requirements can be met, so please coordinate your visits with other family / friends to comply with this limit

Please note that individual restrictions may be in place in facilities where there is an outbreak of other illness, and local conditions set by the Public Health Unit should be adhered to.

Doing the right thing is as important as always:

  • Practice hand hygiene using sanitiser and/or hand washing
  • Exercise personal responsibility for physical distancing measures
  • Self-isolate if you are unwell or have recently returned from overseas or interstate
  • Follow Government guidelines if you are diagnosed with COVID-19

We endeavour to keep information up to date on the Fresh Hope Care Website, however, as situations can change rapidly, we suggest checking for updates on the NSW Health website before visiting a Fresh Hope Care Residential Care facility.

Should you have any questions about visitor access, please contact the facility directly.

Thank you for your ongoing cooperation.

VISITOR RESTRICTIONS – 10 JUNE 2021

We have received new advice from NSW Health of additional close and casual contact locations in Western NSW in Gillenbah, Forbes, Dubbo and Moree associated with people who have recently travelled from Victoria into Queensland and have been diagnosed with COVID-19.

In line with the direction from NSW Health, restrictions are now in place for those who may have visited any of these new locations in NSW or Queensland. The state of Victoria is currently considered an affected area and there are also new places of high concern there. So, if you plan to visit any of the Fresh Hope Care Residential Care sites, we encourage you to check the list of sites in NSW, Queensland or Victoria via the links below.

Visitors will not be permitted entry to any residential aged care facility if they:

As previously advised, visitors must:

  • Check in using the Service NSW QR code (or manually record your contact number)
  • Answer screening questions to help us understand if it is safe for you to visit. Fresh Hope Care require that visitors only enter through the main entrance and report to staff at the concierge/reception desk to confirm their details. If you have any symptoms, have been asked to self-isolate or have been to any areas of concern, you will be asked to delay your visit.
  • Submit to a temperature check

These restrictions are in addition to the entry requirements already in place, which includes:

  • People will not be permitted if they
    • have a temperature of 37.5 degrees or higher or any symptoms consistent with COVID-19 infection, even if mild. These include, fever, cough, headache, fatigue, sore throat, runny nose, shortness of breath, and loss of taste or loss of smell. Other reported symptoms of COVID-19 include muscle pain, joint pain, diarrhoea, nausea/vomiting and loss of appetite.
  • Visits must be
    • in the resident’s room, in a designated outdoor area or alternative room where the resident and their visitors can keep apart from other residents.
    • no more than two visitors at a time to ensure that distancing requirements can be met, so please coordinate your visits with other family/friends to comply with this limit.

Where visitors have not provided evidence of receiving a dose of the 2021 Influenza Vaccination, a mask is to be worn at all times when in the facility.

Please note that individual restrictions may be in place in facilities where there is an outbreak of other illness, and local conditions set by the Public Health Unit should be adhered to.

Doing the right thing is as important as always:

  • Practice hand hygiene using sanitiser and/or hand washing
  • Exercise personal responsibility for physical distancing measures
  • Self-isolate if you are unwell or have recently returned from overseas or interstate
  • Follow Government guidelines if you are diagnosed with COVID-19.

We endeavour to keep information up to date on the Fresh Hope Care Website, however, as situations can change rapidly, we suggest checking for updates on the NSW Health website before visiting a Fresh Hope Care Residential Care facility.

Should you have any questions about visitor access, please contact the facility directly.

Thank you for your cooperation.

VISITOR RESTRICTIONS – 4 JUNE 2021

As the latest COVID-19 outbreak continues and new contact locations are identified, including in NSW, we have received updated advice from NSW Health which impacts the restrictions in place for visitors to Residential Care facilities.

Visitors will not be permitted entry to any residential aged care facility who in the past 14 days:

  • have been in NSW in any of the close and casual contact locations
  • have been in Greater Melbourne or Greater City of Bendigo
  • have been in Victorian places of high concern
  • are a close contact of a person with confirmed COVID-19 and are within their self-isolation period
  • live in a household with a person who is currently self-isolating
  • are waiting for a COVID-19 test result

As previously advised, visitors must:

  • Check in using the Service NSW QR code (or manually record your contact number)
  • Answer screening questions to help us understand if it is safe for you to visit. Fresh Hope Care require that visitors only enter through the main entrance and report to staff at the concierge/reception desk to confirm their details. If you have any symptoms, have been asked to self-isolate or have been to any areas of concern, you will be asked to delay your visit.
  • Submit to a temperature check

These restrictions are in addition to the entry requirements already in place, which includes:

  • People will not be permitted if they
    • have a temperature of 37.5 degrees or higher or any symptoms consistent with COVID-19 infection, even if mild. These include, fever, cough, headache, fatigue, sore throat, runny nose, shortness of breath, and loss of taste or loss of smell. Other reported symptoms of COVID-19 include muscle pain, joint pain, diarrhoea, nausea/vomiting and loss of appetite.
  • Visits must be
    • in the resident’s room, in a designated outdoor area or alternative room where the resident and their visitors can keep apart from other residents
    • no more than two visitors at a time to ensure that distancing requirements can be met, so please coordinate your visits with other family / friends to comply with this limit

Where visitors are unable to demonstrate that they have had the 2021 influenza vaccination, they will be required to wear a mask at all times when in the facility.

Please note that individual restrictions may be in place in facilities where there is an outbreak of other illness, and local conditions set by the Public Health Unit should be adhered to.

Doing the right thing is as important as always:

  • Practice hand hygiene using sanitiser and/or hand washing
  • Exercise personal responsibility for physical distancing measures
  • Self-isolate if you are unwell or have recently returned from overseas or interstate
  • Follow Government guidelines if you are diagnosed with COVID-19

As situations can change rapidly, we suggest checking for updates on the NSW Health website before visiting a Fresh Hope Care Residential Care facility.

We remain alert to changing circumstances and will endeavour to keep information up to date on the Fresh Hope Care website.

Should you have any questions about visitor access, please contact the facility directly.

Thank you for your cooperation.

Fresh Hope Care’s DA to build a ‘state of the art’ aged care service has been approved

Not-for-profit aged care organisation, Fresh Hope Care has announced today that their Development Application has been approved by Maitland City Council. This marks an exciting and significant milestone in their redevelopment journey.

Over recent years, Fresh Hope Care has been meeting with Maitland City Council to review and re-assess plans, working with relevant external stakeholders, and facilitating various focus groups onsite to gain valued input from residents, staff and community members.

Fresh Hope Care’s Executive General Manager, Lynn Bailey says, ‘it is through our extensive research and planning that we are now ready to commence construction and take the next step towards providing Maitland with a quality, state of the art aged care service, which will meet the future needs of the local community.”

The new residential care service will be four levels and will include 160 permanent beds and 8 respite beds. It will replace the organisation’s existing ‘Green Hills Residential Care Service’ at 7 Martin Place, East Maitland. The current service operates over two buildings, however one building will close by 1 December 2021 to allow for construction to commence. The other will remain in operation until the new development has been completed.

Bailey continues, “The pioneering design of the new service will bring in the surrounding natural landscape, and new models of care will create a non-institutional ‘care household’ environment.”

“It will feature wellness and health services, a café and community functions, and a diverse range of outdoor activities to bring together local communities within the service and enhance the resident’s experience.”

VISITOR RESTRICTIONS – 28 May 2021

We have received new advice from NSW Health with updated restrictions for people who have recently been in areas of Victoria with recent cases of COVID-19.

Visitors to residential care sites must:

  • Check in using the Service NSW QR code (or manually record your contact number)
  • Answer screening questions to help us understand if it is safe for you to visit. Fresh Hope Care require that visitors only enter through the main entrance and report to staff at the concierge/ reception desk to confirm their details. If you have any symptoms, have been asked to self-isolate or have been to any areas of concern, you will be asked to delay your visit.
  • Submit to a temperature check

Visitors will not be permitted entry to any residential aged care facility who in the past 14 days:

  • have been in Victoria (an exemption is in place in relation to the Border Region which includes Albury).
  • have been in Victorian places of high concern
  • have been to any close or casual contact locations in NSW or New Zealand
  • are a close contact of a person with confirmed COVID-19 and are within their self-isolation period
  • live in a household with a person who is currently self-isolating
  • are waiting for a COVID-19 test result

These restrictions are in addition to the entry requirements already in place, which includes:

  • People will not be permitted if they
    • have a temperature of 37.5 degrees or higher or any symptoms consistent with COVID-19 infection, even if mild. These include, fever, cough, headache, fatigue, sore throat, runny nose, shortness of breath, and loss of taste or loss of smell. Other reported symptoms of COVID-19 include muscle pain, joint pain, diarrhoea, nausea/vomiting and loss of appetite.
  • Visits must be
    • in the resident’s room, in a designated outdoor area or alternative room where the resident and their visitors can keep apart from other residents
    • no more than two visitors at a time to ensure that distancing requirements can be met, so please coordinate your visits with other family / friends to comply with this limit.

Please note that individual restrictions may be in place in facilities where there is an outbreak of other illness, and local conditions set by the Public Health Unit should be adhered to.

Visitors are also reminded that from 1 June they should have received a dose of the 2021 influenza vaccine and provide evidence before they enter a residential care facility, unless there are exceptional circumstances.

Doing the right thing is as important as always:

  • Practice hand hygiene using sanitiser and/or hand washing
  • Exercise personal responsibility for physical distancing measures
  • Self-isolate if you are unwell or have recently returned from overseas or interstate
  • Follow Government guidelines if you are diagnosed with COVID-19.

As situations can change rapidly, we suggest checking for updates on the NSW Health website before visiting a Fresh Hope Care Residential Care facility.

We remain alert to changing circumstances and will endeavour to keep information up to date on the Fresh Hope Care website.

Should you have any questions about visitor access, please contact the facility directly.

Thank you for your cooperation.