GUIDELINES FOR VISITORS TO FRESH HOPE CARE RESIDENTIAL CARE FACILITIES

Below is an outline of the restrictions for Fresh Hope Care Residential Care facilities. This is in line with NSW Health advice for Aged Care Facilities due to the outbreak of COVID-19.

People will not be permitted entry to any residential aged care facility if:

  • They have returned from overseas in the past 14 days.
  • Within the past 14 days, they have visited any of the locations listed on the NSW Health website COVID-19 news page with instruction to self-isolate and get tested immediately or monitor for symptoms.
  • Within the past 14 days, they have been in close contact with someone confirmed to have COVID-19.
  • They a temperature higher than 37.5 degrees or with symptoms consistent with COVID-19 infection, even if mild. Symptoms of COVID-19 include fever, cough, headache, fatigue, runny nose, sore throat, shortness of breath, and loss of taste or loss of smell. Other reported symptoms of COVID-19 include muscle pain, joint pain, diarrhoea, nausea/vomiting and loss of appetite.

Some exceptions may apply on compassionate grounds. These should be discussed with the Director of Nursing/Site Manager at the facility.

Entry process:

  • All visitors to Fresh Hope Care facilities are required to scan the QR Code before entering the facility. For details please click here.
  • Fresh Hope Care require that visitors only enter through the main entrance and report to staff at the concierge/reception desk to confirm their details, and submit to a temperature check.

Visitor restrictions:

  • There are currently no limits to the number of visitors a resident can have at any one time, however physical distancing is still required so the number of visitors may need to be limited due to space.
  • We encourage visitors to remain within the resident’s room or go to a designated outdoor area or alternative room where the resident and guests can keep apart from other residents.
  • Visitors must undertake hand hygiene using sanitiser and/or hand washing upon entering and leaving the facility, and on entering and leaving the resident’s room (or designated visiting area).

Resident outings:

Residents continue to be able to leave the facility to attend small family gatherings.

  • The size of a family gathering should be in line with current Government advice and physical distancing and hygiene measures must be adhered to during the visit.
  • Outings should be planned to take place outdoors as much as possible. If planning a visit to an indoor location, choose venues that are well-ventilated and not crowded.
  • Residents should wear face masks when physical distancing cannot be maintained, including shared transport, where possible.

As NSW Health advice is regularly updated, there may be changes to restrictions and guidelines, so it is important to adhere to direction of Fresh Hope Care staff. If you are planning a visit and have any questions about the process or restrictions, please call ahead to the site.

Visitor restrictions to Fresh Hope Care facilities due to COVID-19

NSW Health have issued updated advice for residential care facilities. 

With health and wellbeing of all residents and staff of the utmost importance to Fresh Hope Care, we continue to take all precautions and comply with the Government advice. We appreciate the cooperation of families and friends to adhere to the restrictions and to work with staff as directed. 

Please click here to read the updated requirement before entering any Fresh Hope Care residential facility.

From 23 November 2020 Victorian residents can visit residential aged care facilities in NSW. This is in line with today’s reopening of the NSW/VIC border and it demonstrates the significant reduction of COVID-19 cases in Victoria.

From 6 November 2020, the following restrictions apply for visitors to all Fresh Hope Care Residential Care facilities:

  • Visits are to be maximum of two family members, close friends or professional service at one time and children must be closely supervised.
  • We encourage visitors to remain within the resident’s room or go to a designated outdoor area or alternative room where the resident and guests can keep apart from other residents.
  • Visitors must undertake hand hygiene using sanitiser and/or hand washing upon entering and leaving the facility, and on entering and leaving the resident’s room (or designated visiting area).
  • Visitors must provide name, contact details and submit to a temperature check and health screening. 

As directed by staff, some situations require extra precautions for visitors who in the past 14 days have been:

  • in an area with increased testing (at 23 November this includes Liverpool LGA and Wingecarribee LGA)
  • to large shopping centre listed on the monitor for symptoms web page marked as “not excluded from visiting a residential aged care facility or residential disability care facility”
  • To see what areas are included, please click on the links to the NSW Health website.

If this applies to you, you will be required to wear a mask while visiting and will be escorted by staff when going to or from a resident’s room (or designated visiting area).

People will not be permitted entry to any residential aged care facility if:

  • They have a temperature 37.5 degrees or higher or any symptoms consistent with COVID-19 infection, even if mild. These include, fever, cough, headache, fatigue, sore throat, runny nose, shortness of breath, and loss of taste or loss of smell. Other reported symptoms of COVID-19 include muscle pain, joint pain, diarrhoea, nausea/vomiting and loss of appetite.
  • During the past 14 days have:
    • been identified as a close contact of a COVID-19 case.
    • been in any of the locations listed on the self-isolate and get tested immediately page, at the times and dates listed.
    • been in any of the locations listed on the monitor for symptoms page, at the times and dates listed, except where noted otherwise on the web page.

From 17 November 2020, people will not be permitted entry to any residential aged care facility if:

Some exceptions may apply on compassionate grounds. These should be discussed with the Director of Nursing/Site Manager at the facility.

Resident outings

Residents continue to be able to leave the facility to attend small family gatherings.

  • The size of a family gathering should be in line with current Government advice and physical distancing and hygiene measures must be adhered to during the visit.
  • Outings should be planned to take place outdoors as much as possible. If planning a visit to an indoor location, choose venues that are well-ventilated and not crowded.
  • Residents should wear face masks when physical distancing cannot be maintained, including shared transport, where possible.

If planning a visit and have any questions about the process or restrictions, please call ahead to the site.

UPDATED ADVICE FROM CHIEF HEALTH OFFICER, NSW HEALTH – 25 AUGUST 2020

Fresh Hope Care have received updated advice for Residential Aged Care Facilities from the Chief Health Officer, NSW Health, dated 25 August 2020. This updates the previous advice received and areas of restriction for visitors. A copy of the advice received can be viewed here.

As updates are received and requirements are changing at short notice, it is important for anyone planning to visit a Fresh Hope Care Residential Care Service to check the latest information or call ahead to a site before visiting.

UPDATED ADVICE FROM CHIEF HEALTH OFFICER, NSW HEALTH – 7 AUGUST 2020

Fresh Hope Care have received updated advice for Residential Aged Care Facilities from the Chief Health Officer, NSW Health, dated 5 August 2020. This updates the previous advice received and areas of restriction for visitors. A copy of the advice received can be viewed here.

As updates are received and requirements are changing at short notice, it is important for anyone planning to visit a Fresh Hope Care Residential Care Service to check the latest information or call ahead to a site before visiting.

Aged Care Employee Day

Thanks for caring.

Today is Aged Care Employee Day and it is an opportunity to celebrate our fabulous Aged Care Employees. All who work at Fresh Hope Care make a fantastic contribution to the lives of our residents every day.

With bushfires, floods and now COVID-19, there have been even greater challenges presented in the past year and we are blessed to have such a wonderful team who support each other and continue to provide the best of care to our residents. There has been such a strong focus on aged care facilities during the current pandemic and many changes have been required to help keep our staff and residents safe. These changes have affected all areas of our group and the flexibility and cooperation demonstrated has been extraordinary. 

To our aged care team, from frontline care staff, to hospitality, lifestyle, maintenance, admin, and every one of our employees, Fresh Hope Care wish to sincerely thank you for caring.

PPE Olympics

As part of staff training at Residential Care sites, knowing the efficient and correct ways to don Personal Protective Equipment (PPE) is important, especially during the COVID-19 pandemic. To assist with this and have a little fun along the way, Fresh Hope Care introduced the ‘PPE Olympics’.

Read more…

Updated advice from Chief Health Officer, NSW Health – 30 July 2020

Fresh Hope Care have received updated advice for Residential Aged Care Facilities from the Chief Health Officer, NSW Health, dated 30 July 2020. This expands the previous advice received and areas of restriction for visitors. A copy of the advice received can be viewed here.

As updates are received and requirements are changing at short notice, it is important for anyone planning to visit a Fresh Hope Care Residential Care Service to check the latest information or call ahead to a site before visiting.