Visitor restrictions to Fresh Hope Care facilities due to COVID-19

The wellbeing of our residents and staff at Fresh Hope Care is of the utmost importance to us and so we are closely following and enforcing advice from the Department of Health in relation to COVID-19. For information please see below.

Notice for visitors to:

  • Borella House Residential Care, Albury, click here.
  • The Glen Residential Care Service, Batemans Bay, click here.
  • Ashwood Residential Care Service, Pendle Hill, click here.
  • Alexander Campbell House Residential Care, click here.
  • Clelland Lodge or McCauley Lodge Residential Care, click here.

The following people will not be permitted entry to any residential aged care facility:

  • People who have returned from overseas in the last 14 days.
  • People who have been in Victoria within the last 14 days.
  • People who have been in the following local government areas of Bankstown (suburb), Cumberland (LGA), Fairfield (LGA), Ku-ring-gai (LGA), Liverpool (LGA), Mt Druitt (suburb), Parramatta (LGA), Randwick (LGA), Waverley (LGA), Woollahra (LGA), Sutherland (LGA) and Sydney (LGA) in the last 14 days (see updated list of venues and dates here). It is important to regularly check the website, as this list may change.
  • People who have been in the following Queensland areas of City of Brisbane, Gold Coast, City of Ipswich, Logan City, Scenic Rim Region, Somerset Region, Lockyer Valley Region, Moreton Bay Region and Redland City in the last 14 days.
  • People who have been in contact with someone confirmed to have COVID-19 in the last 14 days.
  • People with a temperature higher than 37.5 degrees or with symptoms of an acute respiratory illness (eg cough, sore throat, runny nose, shortness of breath).
  • People who have not been vaccinated against influenza (unless exempt on medical grounds).

UPDATED ADVICE FROM CHIEF HEALTH OFFICER, NSW HEALTH – 25 AUGUST 2020

Fresh Hope Care have received updated advice for Residential Aged Care Facilities from the Chief Health Officer, NSW Health, dated 25 August 2020. This updates the previous advice received and areas of restriction for visitors. A copy of the advice received can be viewed here.

As updates are received and requirements are changing at short notice, it is important for anyone planning to visit a Fresh Hope Care Residential Care Service to check the latest information or call ahead to a site before visiting.

UPDATED ADVICE FROM CHIEF HEALTH OFFICER, NSW HEALTH – 7 AUGUST 2020

Fresh Hope Care have received updated advice for Residential Aged Care Facilities from the Chief Health Officer, NSW Health, dated 5 August 2020. This updates the previous advice received and areas of restriction for visitors. A copy of the advice received can be viewed here.

As updates are received and requirements are changing at short notice, it is important for anyone planning to visit a Fresh Hope Care Residential Care Service to check the latest information or call ahead to a site before visiting.

Aged Care Employee Day

Thanks for caring.

Today is Aged Care Employee Day and it is an opportunity to celebrate our fabulous Aged Care Employees. All who work at Fresh Hope Care make a fantastic contribution to the lives of our residents every day.

With bushfires, floods and now COVID-19, there have been even greater challenges presented in the past year and we are blessed to have such a wonderful team who support each other and continue to provide the best of care to our residents. There has been such a strong focus on aged care facilities during the current pandemic and many changes have been required to help keep our staff and residents safe. These changes have affected all areas of our group and the flexibility and cooperation demonstrated has been extraordinary. 

To our aged care team, from frontline care staff, to hospitality, lifestyle, maintenance, admin, and every one of our employees, Fresh Hope Care wish to sincerely thank you for caring.

Updated advice from Chief Health Officer, NSW Health – 30 July 2020

Fresh Hope Care have received updated advice for Residential Aged Care Facilities from the Chief Health Officer, NSW Health, dated 30 July 2020. This expands the previous advice received and areas of restriction for visitors. A copy of the advice received can be viewed here.

As updates are received and requirements are changing at short notice, it is important for anyone planning to visit a Fresh Hope Care Residential Care Service to check the latest information or call ahead to a site before visiting.

Latest advice from the NSW Health Chief Health Officer for residential care facilities – UPDATED 27/07/20

As advised last Thursday (23rd July), we can all expect to receive regular updates on requirements relating to COVID-19 from the NSW Health Chief Health Officer.  To that end, it is appropriate that we share the latest information issued to us that we are all required to comply with.

Please refer to this link to review the detail.  We also encourage all families of residential care residents to continue to monitor NSW Health information for families – which can be accessed at this link.

NOTICE FOR VISITORS TO OTHER FRESH HOPE CARE RESIDENTIAL CARE FACILITIES – UPDATED 23/07/20

NSW government are working to contain the current outbreak of COVID-19 through issuing advice about hotspot areas where there are associated cases and making strong recommendations for people who have been in those areas. As part of this, NSW Health have issued special advice for Aged Care Facilities and Fresh Hope Care have now updated their restrictions to visitors. This includes restricting people from entering who have been to any of the list of venues or local government areas identified. As the guidelines and restrictions are being reviewed frequently, please refer directly to the NSW Health website for the latest requirements – click here to access the “COVID-19 – Information for families of residential care facility residents”. We will also continue to provide updates on our Fresh Hope Care website.

If planning a visit, please help us keep residents and staff safe by keeping up to date with areas that have associated cases and do not attend if you have been in these areas or if you are at all unwell. We also ask that you defer any non-essential outings for residents as the community risk in NSW continues to increase. In identified high risk areas visitor access and resident will be further restricted from time to time. Ringing the site before you travel is a great way to ensure you know the latest requirements on that site before you head off. 

Our residents love seeing family and friends and sometimes receiving gifts or items. As part of the risk management process at Fresh Hope Care, all items brought into a residential care facility are cleaned. Should you wish to bring in an item to give to a loved one, please ensure you provide this to staff for cleaning prior to passing it onto the resident.

We appreciate the cooperation and collaboration between staff, families and residents to keep doing our best in these everchanging times.

NOTICE FOR VISITORS TO OTHER FRESH HOPE CARE RESIDENTIAL CARE FACILITIES – UPDATED 16/07/20

Below is an outline of the updated restrictions for Fresh Hope Care Residential Care facilities. This is in line with NSW Health advice for Aged Care Facilities due to the outbreak of COVID-19.

The following people will not be permitted entry to a residential aged care facility:

  • People who have returned from overseas in the last 14 days.
  • People who have been in Victoria within the last 14 days.
  • People who have visited any of the locations linked to the COVID-19 outbreak in South Western Sydney (see updated list of venues and dates here) in the last 14 days. It is important to regularly check the website, as this list may expand.
  • People who have been in the following local government areas of Albury, Parramatta, Liverpool, Campbelltown, Camden, Wingecarribee and Wollondilly in the last 14 days.
  • People who have been in contact with someone confirmed to have COVID-19 in the last 14 days.
  • People with a temperature higher than 37.5 degrees or with symptoms of an acute respiratory illness (eg cough, sore throat, runny nose, shortness of breath).
  • People who have not been vaccinated against influenza (unless exempt on medical grounds).

To ensure compliance with these restrictions, Fresh Hope Care require that visitors only enter through the main entrance and report to staff at the concierge/reception desk to confirm their details, reason for the visit, state of their health, present documentation about flu vaccination (unless already on file) and submit to a temperature check.

If waiting for attendance, please maintain a distance of 1.5 metres from other visitors or staff. 

Subsequent to the entrance process, we ask that visitors who are provided access follow the direction of a Fresh Hope Care staff member and abide by the below restrictions.

Visitor restrictions

  • Two visitors to a resident are permitted each day, either two at one time or concurrently, unless an exception has been granted by the Site Manager.
  • Visits should be conducted in resident’s room, outdoors or in designated areas only (not a communal space where the risk of transmission to residents is greater).
  • Social distancing practices are encouraged where possible, such as maintaining a distance of 1.5 metres.
  • Upon entry to and exit from a Fresh Hope Care Residential Care facility visitors are to use the sanitiser provided.

Time of the visit is not limited and children are permitted to enter, but must be supervised and comply with visiting restrictions and adhere to the same guidelines around hygiene, visitor numbers and social distancing.

Fresh Hope Care request any visitors avoid unnecessary interaction with other residents or staff and exercise standard infection prevention practices such as washing hands regularly, using sanitiser provided, covering coughs or sneezes and not attending any of the Fresh Hope Care facilities if unwell.

These are important measures to keep residents and staff safe. Anyone who does not comply with these restrictions will not be allowed to enter or may be asked to leave.

Residents leaving the facility

Fresh Hope Care request you defer any non-essential outings for residents as the community risk in NSW continues.

Group excursions are not permitted. 

Other support and contact options

As an alternative to a visit, we encourage phone and video calls to residents. Fresh Hope Care can offer video calling devices to residents and encourage you to take advantage of this option to maintain relationships while visit restrictions are in place. To arrange this and book a time, please contact the Site Manager/Director of Nursing.

Further information

We endeavour to keep information up to date on our website, however recommend checking the latest restricted areas and calling the site before you travel to ensure you know the latest requirements.  

Thank you for your patience, understanding and cooperation.

Confidence boost in these uncertain times

Fresh Hope Care have today announced the acquisition of Watermark Castle Cove, with settlement of the purchase occurring on Friday, 3rd July 2020.

Watermark Castle Cove is an award winning, premium resort-style village set in beautifully landscaped gardens and situated in a unique lower North Shore location.

The purchase of the Village from the Folkestone Seniors Living Fund operated by Charter Hall was communicated to all Residents on 27 May 2020.

Lynn Bailey, Executive General Manager of Fresh Hope Care says “We are proud to welcome the Watermark Castle Cove community into our broader network.  The village is of high distinction with a vibrant community and an established reputation as one of the best in Sydney.  The Watermark Retirement Services team will continue to manage the village on our behalf, and residents can look forward to the security provided by having an owner  with an 80-year history of providing services to the New South Wales community.”

At a time of increased economic uncertainty, the acquisition of Watermark Castle Cove demonstrates the confidence held by Fresh Hope Care in the future of the retirement living sector and the importance of continued investment in well designed and connected communities.

Enquiries can be directed to Lynn Bailey on (02) 8573 6003