GUIDELINES FOR VISITORS TO FRESH HOPE CARE RESIDENTIAL CARE FACILITIES

Below is an outline of the restrictions for Fresh Hope Care Residential Care facilities. This is in line with NSW Health advice for Aged Care Facilities due to the outbreak of COVID-19.

People will not be permitted entry to any residential aged care facility if:

  • They have returned from overseas in the past 14 days.
  • Within the past 14 days, they have visited any of the locations listed on the NSW Health website COVID-19 news page with instruction to self-isolate and get tested immediately or monitor for symptoms.
  • Within the past 14 days, they have been in close contact with someone confirmed to have COVID-19.
  • They a temperature higher than 37.5 degrees or with symptoms consistent with COVID-19 infection, even if mild. Symptoms of COVID-19 include fever, cough, headache, fatigue, runny nose, sore throat, shortness of breath, and loss of taste or loss of smell. Other reported symptoms of COVID-19 include muscle pain, joint pain, diarrhoea, nausea/vomiting and loss of appetite.

Some exceptions may apply on compassionate grounds. These should be discussed with the Director of Nursing/Site Manager at the facility.

Entry process:

  • All visitors to Fresh Hope Care facilities are required to scan the QR Code before entering the facility. For details please click here.
  • Fresh Hope Care require that visitors only enter through the main entrance and report to staff at the concierge/reception desk to confirm their details, and submit to a temperature check.

Visitor restrictions:

  • There are currently no limits to the number of visitors a resident can have at any one time, however physical distancing is still required so the number of visitors may need to be limited due to space.
  • We encourage visitors to remain within the resident’s room or go to a designated outdoor area or alternative room where the resident and guests can keep apart from other residents.
  • Visitors must undertake hand hygiene using sanitiser and/or hand washing upon entering and leaving the facility, and on entering and leaving the resident’s room (or designated visiting area).

Resident outings:

Residents continue to be able to leave the facility to attend small family gatherings.

  • The size of a family gathering should be in line with current Government advice and physical distancing and hygiene measures must be adhered to during the visit.
  • Outings should be planned to take place outdoors as much as possible. If planning a visit to an indoor location, choose venues that are well-ventilated and not crowded.
  • Residents should wear face masks when physical distancing cannot be maintained, including shared transport, where possible.

As NSW Health advice is regularly updated, there may be changes to restrictions and guidelines, so it is important to adhere to direction of Fresh Hope Care staff. If you are planning a visit and have any questions about the process or restrictions, please call ahead to the site.

VISITOR RESTRICTIONS FOR SERVICES IN GREATER SYDNEY – JULY 21, 2021

We have received an update from NSW Health that directly affects our staff who live in Fairfield LGA and Canterbury-Bankstown LGA. Canterbury-Bankstown LGA is an area of high concern and staff who live in this area are now under the same restrictions as those who live in Fairfield LGA, as reported in the last update. This means that any staff members who live in these area will not be permitted to work at any Fresh Hope Care Residential Care service from 23 July 2021 unless they have received a negative COVID-19 result within the past 72 hours. Fresh Hope Care will ensure compliance with Public Health orders.

There are also new close, casual or monitor for symptoms locations in both Greater Sydney and Regional NSW (including Orange and Goulburn). Please check this link so you are aware.

All other restrictions will remain in place under further notice. This includes the exclusion of visitors at all Residential Care Services in Greater Sydney (including the Blue Mountains, Central Coast, Wollongong and Shellharbour). At Fresh Hope Care this applies to Ashwood Residential Care Service, Alexander Campbell House and McCauley Lodge.

Residents should only leave the Residential Care service for essential reasons (e.g. medical appointments). If they do need to leave the service, staff will provide appropriate PPE and infection control advice.

Visitors performing essential caring functions may be allowed to visit, providing they wear a surgical mask while onsite, only see the resident in their room and have met all other screening requirements. Please contact the site Manager to discuss.

Support and contact options:

Fresh Hope Care has arrangements in place to support families to stay in touch with your loved ones, especially when you are unable to see them in person. We can offer video calling devices to residents and encourage you to take advantage of this option to maintain relationships while visit restrictions are in place.

We endeavour to keep information up to date on the Fresh Hope Care Website, for further details about restrictions, please take a look at the COVID-19 news page on the Fresh Hope Care Website. However, as situations can change rapidly, we suggest checking for updates on the NSW Health website.

Should you have any questions about visitor access, please contact the facility directly or call our Customer Enquiries Team on 1800 005 484.

Thank you for everything you’re doing to help us in protecting the health and wellbeing of everyone in the Fresh Hope Care family at this challenging time.

VISITOR RESTRICTIONS FOR SERVICES IN REGIONAL NSW – JULY 21, 2021

We have received updated advice from NSW Health regarding visitor restrictions. There are new areas of concern, and close and casual contact locations in both Greater Sydney and Regional NSW (see links below).

For Residential Care services located in regional NSW, including Coffs Haven, Green Hills, Clelland Lodge, The Glen and Borella House,  the following visitation restrictions are in place:

  • Visitors must wear a surgical mask when onsite.
  • a maximum of two visitors to a resident a day, so please coordinate your visits with other family members and friends to comply with this limit. Different people may visit each day.
  • Visits must be in the resident’s room.

Visitors will not be permitted entry to any residential aged care facility who:

  • have been to any close, casual or monitor for symptoms locations in NSW in the last 14 days
  • live or have been to Greater Sydney, Orange, Blayney or Cobonne in the last 14 days unless providing essential caring functions or end of life visits
  • have been to Victoria since 17 July 2021 and South Australia from 20 July 2021
  • have been to any close and casual contact places of high concern in Victoria, Queensland, Western Australia, South Australia or the Northern Territory
  • have a fever (37.5 degrees or higher) or any symptoms consistent with COVID-19 infection, even if mild. These include, fever, cough, headache, fatigue, sore throat, runny nose, shortness of breath, and loss of taste or loss of smell. Other reported symptoms of COVID-19 include muscle pain, joint pain, diarrhoea, nausea/vomiting and loss of appetite.
  • are a close contact of a person with confirmed COVID-19 and are within their self-isolation period
  • live in a household with a person who is currently self-isolating
  • are waiting for a COVID-19 test result
  • have not received their dose of the 2021 influenza vaccine, unless they meet the criteria under the exceptional and special circumstances

Furthermore any staff who live in the Greater Sydney region and work more than 50 kms outside the Greater Sydney region are not permitted from the 19 July 2021 to work unless they have had a COVID test within the preceding 7 days. Fresh Hope Care will ensure compliance with Public Health orders.

Resident Outings:

  • Residents should not enter Greater Sydney, Orange, Blayney and Cobonne except for essential reasons and if so, they should wear a mask.
  • Residents should not attend a gathering with anyone present who has been in the Greater Sydney, Orange, Blayney and Cobonne.

As previously advised, visitors must:

  • Check in using the Service NSW QR code (or manually record your contact number)
  • Answer screening questionsto help us understand if it is safe for you to visit. Fresh Hope Care require that visitors only enter through the main entrance and report to staff at the concierge / reception desk to confirm their details. If you have any symptoms, have been asked to self-isolate or have been to any areas of concern, you will be asked to delay your visit.
  • Submit to a temperature check

Please noteIndividual restrictions may be in place in facilities where there is an outbreak of other illness, and local conditions set by the Public Health Unit should be adhered to.

Other support and contact options:

Fresh Hope Care has arrangements in place to support families to stay in touch with your loved ones, especially when you are unable to see them in person. We can offer video calling devices to residents and encourage you to take advantage of this option to maintain relationships while visit restrictions are in place.

To arrange this and book a time, please contact the Manager at your relevant site to make the necessary arrangements.

Doing the right thing is as important as always:

  • Practice hand hygiene using sanitiser and / or hand washing
  • Exercise personal responsibility for physical distancing measures
  • Self-isolate if you are unwell or have recently returned from overseas or interstate
  • Follow Government guidelines if you are diagnosed with COVID-19

We endeavour to keep information up to date on the Fresh Hope Care Website, for further details about restrictions or entry process, please take a look at the COVID-19 news page on the Fresh Hope Care Website. However, as situations can change rapidly, we suggest checking for updates on the NSW Health website before visiting a Fresh Hope Care Residential Care facility.

Should you have any questions about visitor access, please contact the facility directly or call our Customer Enquiries Team on 1800 005 484.

Thank you for everything you’re doing to help us in protecting the health and wellbeing of everyone in the Fresh Hope Care family.

VISITOR RESTRICTIONS FOR SERVICES IN GREATER SYDNEY – JULY 14, 2021

We have received an update from NSW Health that directly our staff who live in the City of Fairfield (Fairfield LGA). This is an area of high concern and due to this any staff members who live in this area will not be permitted to work at any Fresh Hope Care Residential Care service from 16 July 2021 unless they have received a negative COVID-19 result within the past 72 hours. Fresh Hope Care will ensure compliance with Public Health orders.

All Residential Care Services in Greater Sydney (including the Blue Mountains, Central Coast, Wollongong and Shellharbour) are to continue to exclude visitors until further notice. This includes Ashwood Residential Care Service, Alexander Campbell House and McCauley Lodge.

Residents should only leave the Residential Care Service for essential reasons (e.g. medical appointments). If they do need to leave the Service, staff will provide appropriate PPE and infection control advice.

Visitors performing essential caring functions may be allowed to visit, providing they wear a surgical mask while onsite, only see the resident in their room and have met all other screening requirements. Please contact the site Manager to discuss.

Support and contact options:

Fresh Hope Care has arrangements in place to support families to stay in touch with your loved ones, especially when you are unable to see them in person. We can offer video calling devices to residents and encourage you to take advantage of this option to maintain relationships while visit restrictions are in place.

We endeavour to keep information up to date on the Fresh Hope Care Website, for further details about restrictions, please take a look at the COVID-19 news page on the Fresh Hope Care Website. However, as situations can change rapidly, we suggest checking for updates on the NSW Health website.

Should you have any questions about visitor access, please contact the facility directly or call our Customer Enquiries Team on 1800 005 484.

Thank you for everything you’re doing to help us in protecting the health and wellbeing of everyone in the Fresh Hope Care family at this challenging time.

VISITOR RESTRICTIONS FOR SERVICES IN GREATER SYDNEY – JULY 12, 2021

We have received an update from NSW Health. All Residential Care Services in Greater Sydney (including the Blue Mountains, Central Coast, Wollongong and Shellharbour) are to continue to exclude visitors until further notice. This includes Ashwood Residential Care Service, Alexander Campbell House and McCauley Lodge.

Residents should only leave the Residential Care Service for essential reasons (e.g. medical appointments). If they do need to leave the Service, staff will provide appropriate PPE and infection control advice.

Visitors performing essential caring functions may be allowed to visit, providing they wear a surgical mask while onsite, only see the resident in their room and have met all other screening requirements. Please contact the site Manager to discuss.

Support and contact options:

Fresh Hope Care has arrangements in place to support families to stay in touch with your loved ones, especially when you are unable to see them in person. We can offer video calling devices to residents and encourage you to take advantage of this option to maintain relationships while visit restrictions are in place.

We endeavour to keep information up to date on the Fresh Hope Care Website, for further details about restrictions, please take a look at the COVID-19 news page on the Fresh Hope Care Website. However, as situations can change rapidly, we suggest checking for updates on the NSW Health website.

Should you have any questions about visitor access, please contact the facility directly or call our Customer Enquiries Team on 1800 005 484.

Thank you for everything you’re doing to help us in protecting the health and wellbeing of everyone in the Fresh Hope Care family at this challenging time.

VISITOR RESTRICTIONS FOR SERVICES IN REGIONAL NSW – JULY 12, 2021

We have received updated advice from NSW Health regarding visitor restrictions.

For Residential Aged Care services located in regional NSW, including Coffs Haven, Green Hills, Clelland Lodge, The Glen and Borella House,  the following visitation restrictions are in place:

  • Visitors must wear a surgical mask when onsite.
  • a maximum of two visitors to a resident a day, so please coordinate your visits with other family members and friends to comply with this limit. Different people may visit each day.
  • Visits must be in the resident’s room.

If you plan to visit any of the regional NSW Fresh Hope Care Residential Care sites, we encourage you to check the list of sites via the links below.

Visitors will not be permitted entry to any residential aged care facility who:

  • have been to any close, casual or monitor for symptoms locations in NSW in the last 14 days
  • live or have been to Greater Sydney in the last 14 days unless providing essential caring functions or end of life visits
  • have been to any close and casual contact places of high concern in Victoria, Queensland, Western Australia or the Northern Territory
  • have a fever (37.5 degrees or higher) or any symptoms consistent with COVID-19 infection, even if mild. These include, fever, cough, headache, fatigue, sore throat, runny nose, shortness of breath, and loss of taste or loss of smell. Other reported symptoms of COVID-19 include muscle pain, joint pain, diarrhoea, nausea/vomiting and loss of appetite.
  • are a close contact of a person with confirmed COVID-19 and are within their self-isolation period
  • live in a household with a person who is currently self-isolating
  • are waiting for a COVID-19 test result
  • have not received their dose of the 2021 influenza vaccine, unless they meet the criteria under the exceptional and special circumstances

Resident Outings:

  • Residents should not enter Greater Sydney, except for essential reasons and if so, they should wear a mask.
  • Residents should not attend a gathering with anyone present who has been in the Greater Sydney area since June 21.

As previously advised, visitors must:

  • Check in using the Service NSW QR code (or manually record your contact number)
  • Answer screening questions to help us understand if it is safe for you to visit. Fresh Hope Care require that visitors only enter through the main entrance and report to staff at the concierge / reception desk to confirm their details. If you have any symptoms, have been asked to self-isolate or have been to any areas of concern, you will be asked to delay your visit.
  • Submit to a temperature check

Please note: Individual restrictions may be in place in facilities where there is an outbreak of other illness, and local conditions set by the Public Health Unit should be adhered to.

Other support and contact options:

Fresh Hope Care has arrangements in place to support families to stay in touch with your loved ones, especially when you are unable to see them in person. We can offer video calling devices to residents and encourage you to take advantage of this option to maintain relationships while visit restrictions are in place.

To arrange this and book a time, please contact the Manager at your relevant site to make the necessary arrangements.

Doing the right thing is as important as always:

  • Practice hand hygiene using sanitiser and / or hand washing
  • Exercise personal responsibility for physical distancing measures
  • Self-isolate if you are unwell or have recently returned from overseas or interstate
  • Follow Government guidelines if you are diagnosed with COVID-19

We endeavour to keep information up to date on the Fresh Hope Care Website, for further details about restrictions or entry process, please take a look at the COVID-19 news page on the Fresh Hope Care Website. However, as situations can change rapidly, we suggest checking for updates on the NSW Health website before visiting a Fresh Hope Care Residential Care facility.

Should you have any questions about visitor access, please contact the facility directly or call our Customer Enquiries Team on 1800 005 484.

Thank you for everything you’re doing to help us in protecting the health and wellbeing of everyone in the Fresh Hope Care family.

VISITOR RESTRICTIONS FOR SERVICES IN GREATER SYDNEY – JUNE 28, 2021

We have been notified by NSW Health that all Residential Care Services in Greater Sydney (including the Blue Mountains, Central Coast, Wollongong and Shellharbour) must exclude visitors until further notice. This includes Ashwood Residential Care Service, Alexander Campbell House and McCauley Lodge.

Residents should only leave the Residential Care Service for essential reasons (e.g. medical appointments).

Staff are exempt from these restrictions providing they wear a surgical mask while onsite and:

Visitors performing essential caring functions may be allowed to visit, providing they wear a surgical mask while onsite and have met all other screening requirements. Please contact the site Manager to discuss.

Support and contact options:

Fresh Hope Care has arrangements in place to support families to stay in touch with your loved ones, especially when you are unable to see them in person. We can offer video calling devices to residents and encourage you to take advantage of this option to maintain relationships while visit restrictions are in place.

We endeavour to keep information up to date on the Fresh Hope Care Website, for further details about restrictions, please take a look at the COVID-19 news page on the Fresh Hope Care Website. However, as situations can change rapidly, we suggest checking for updates on the NSW Health website.

Should you have any questions about visitor access, please contact the facility directly or call our Customer Enquiries Team on 1800 005 484.

Thank you for everything you’re doing to help us in protecting the health and wellbeing of everyone in the Fresh Hope Care family at this challenging time.

VISITOR RESTRICTIONS FOR SERVICES IN REGIONAL NSW – JUNE 28, 2021

We have received updated advice from NSW Health regarding visitor restrictions.

For Residential Aged Care services located in regional NSW, including Coffs Haven, Green Hills, Clelland Lodge, The Glen and Borella House,  the following visitation restrictions are in place:

  • Visitors must wear a surgical mask when onsite.
  • a maximum of two visitors to a resident a day, so please coordinate your visits with other family members and friends to comply with this limit. Different people may visit each day.
  • Visits must be in the resident’s room.

If you plan to visit any of the regional NSW Fresh Hope Care Residential Care sites, we encourage you to check the list of sites via the links below.

Visitors will not be permitted entry to any residential aged care facility who:

  • live or have been to Greater Sydney in the last 14 days unless providing essential caring functions
  • have been to any of the current locations of interestin New Zealand
  • have been to any close or casual contact locationsin Queensland in the last 14 days
  • have been in Greater Melbourneor Victorian places of high concern in the last 14 days
  • have a fever (37.5 degrees or higher) or any symptoms consistent with COVID-19 infection, even if mild. These include, fever, cough, headache, fatigue, sore throat, runny nose, shortness of breath, and loss of taste or loss of smell. Other reported symptoms of COVID-19 include muscle pain, joint pain, diarrhoea, nausea/vomiting and loss of appetite.
  • are a close contact of a person with confirmed COVID-19 and are within their self-isolation period
  • live in a household with a person who is currently self-isolating
  • are waiting for a COVID-19 test result

Resident Outings:

  • Residents should not enter Greater Sydney, except for essential reasons and if so, they should wear a mask.
  • Residents should not attend a gathering with anyone present who has been in the Greater Sydney area since June 21.

As previously advised, visitors must:

  • Check in using the Service NSW QR code (or manually record your contact number)
  • Answer screening questions to help us understand if it is safe for you to visit. Fresh Hope Care require that visitors only enter through the main entrance and report to staff at the concierge / reception desk to confirm their details. If you have any symptoms, have been asked to self-isolate or have been to any areas of concern, you will be asked to delay your visit.
  • Submit to a temperature check

Please note: Individual restrictions may be in place in facilities where there is an outbreak of other illness, and local conditions set by the Public Health Unit should be adhered to.

Other support and contact options:

Fresh Hope Care has arrangements in place to support families to stay in touch with your loved ones, especially when you are unable to see them in person. We can offer video calling devices to residents and encourage you to take advantage of this option to maintain relationships while visit restrictions are in place.

To arrange this and book a time, please contact the Manager at your relevant site to make the necessary arrangements.

Doing the right thing is as important as always:

  • Practice hand hygiene using sanitiser and / or hand washing
  • Exercise personal responsibility for physical distancing measures
  • Self-isolate if you are unwell or have recently returned from overseas or interstate
  • Follow Government guidelines if you are diagnosed with COVID-19

We endeavour to keep information up to date on the Fresh Hope Care Website, for further details about restrictions or entry process, please take a look at the COVID-19 news page on the Fresh Hope Care Website. However, as situations can change rapidly, we suggest checking for updates on the NSW Health website before visiting a Fresh Hope Care Residential Care facility.

Should you have any questions about visitor access, please contact the facility directly or call our Customer Enquiries Team on 1800 005 484.

Thank you for everything you’re doing to help us in protecting the health and wellbeing of everyone in the Fresh Hope Care family.

VISITOR RESTRICTIONS – 21 JUNE 2021

We have received new advice from NSW Health regarding visitor restrictions. There are now community transmissions of COVID-19 in the Sydney region with close and casual contacts identified.

For Residential Aged Care facilities within the Greater Sydney region (including Nepean Blue Mountains and Illawarra, but excluding Central Coast), which includes Alexander Campbell House, Ashwood Residential Care Service, Clelland Lodge and McCauley Lodge, the following visitation restrictions apply until further notice;

  • Visitors must wear a surgical mask when onsite
  • a maximum of two visitors to a resident a day, so please coordinate your visits with other family members and friends to comply with this limit. Different people may visit each day.
  • Visits must be in the resident’s room.

If you plan to visit any of the Fresh Hope Care Residential Care sites, we encourage you to check the list of sites in NSW, Queensland, Victoria, Greater Melbourne or the ACT via the links below.

Visitors will not be permitted entry to any residential aged care facility who:

  • have been in any of the close and casual contact locations in NSW
  • have been in any of the close and casual contact locations in Queensland
  • have been in Victorian places of high concern
  • have been in Greater Melbourne
  • have been in COVID-19 exposure locations in ACT
  • have a fever (37.5 degrees or higher) or any symptoms consistent with COVID-19 infection, even if mild. These include, fever, cough, headache, fatigue, sore throat, runny nose, shortness of breath, and loss of taste or loss of smell. Other reported symptoms of COVID-19 include muscle pain, joint pain, diarrhoea, nausea/vomiting and loss of appetite.
  • are a close contact of a person with confirmed COVID-19 and are within their self-isolation period
  • live in a household with a person who is currently self-isolating
  • are waiting for a COVID-19 test result

As previously advised, visitors must:

  • Check in using the Service NSW QR code (or manually record your contact number)
  • Answer screening questions to help us understand if it is safe for you to visit. Fresh Hope Care require that visitors only enter through the main entrance and report to staff at the concierge / reception desk to confirm their details. If you have any symptoms, have been asked to self-isolate or have been to any areas of concern, you will be asked to delay your visit.
  • Submit to a temperature check

Please note: Individual restrictions may be in place in facilities where there is an outbreak of other illness, and local conditions set by the Public Health Unit should be adhered to.

Other support and contact options

Fresh Hope Care has arrangements in place to support families to stay in touch with your loved ones, especially when you are unable to see them in person. We can offer video calling devices to residents and encourage you to take advantage of this option to maintain relationships while visit restrictions are in place.

To arrange this and book a time, please contact the Manager at your relevant site to make the necessary arrangements.

Doing the right thing is as important as always:

  • Practice hand hygiene using sanitiser and / or hand washing
  • Exercise personal responsibility for physical distancing measures
  • Self-isolate if you are unwell or have recently returned from overseas or interstate
  • Follow Government guidelines if you are diagnosed with COVID-19

We endeavour to keep information up to date on the Fresh Hope Care Website. However, as situations can change rapidly, we suggest checking for updates on the NSW Health website before visiting a Fresh Hope Care Residential Care facility.

Should you have any questions about visitor access, please contact the facility directly or call our customer enquiries team on 1800 005 484.

Thank you for everything you’re doing to help us in protecting the health and wellbeing of everyone in the Fresh Hope Care family.

VISITOR RESTRICTIONS – 18 JUNE 2021

Updated advice has been issued by NSW Health about new COVID-19 exposure locations in NSW, including the Sydney region, and in the ACT.

In line with new direction from NSW Health, updated restrictions are now in place.

Visitors to residential care facilities located in Greater Sydney must wear a surgical mask while on site.

This includes:

  • Alexander Campbell House
  • Ashwood Residential Care
    • Shaw House
    • Cole House
    • Crawford Lodge.

Visitors will not be permitted entry to any residential aged care facility if they:

As previously advised, visitors must:

  • Check in using the Service NSW QR code (or manually record your contact number).
  • Answer screening questions to help us understand if it is safe for you to visit. Fresh Hope Care require that visitors only enter through the main entrance and report to staff at the concierge/reception desk to confirm their details. If you have any symptoms, have been asked to self-isolate or have been to any areas of concern, you will be asked to delay your visit.
  • Submit to a temperature check.

These restrictions are in addition to the entry requirements already in place, which includes:

  • People will not be permitted if they
    • have a temperature of 37.5 degrees or higher or any symptoms consistent with COVID-19 infection, even if mild. These include, fever, cough, headache, fatigue, sore throat, runny nose, shortness of breath, and loss of taste or loss of smell. Other reported symptoms of COVID-19 include muscle pain, joint pain, diarrhoea, nausea/vomiting and loss of appetite.
    • have not provided evidence of receiving a dose of the 2021 influenza vaccine, unless there are exceptional circumstances.
  • Visits must be
    • in the resident’s room, in a designated outdoor area or alternative room where the resident and their visitors can keep apart from other residents
    • no more than two visitors at a time to ensure that distancing requirements can be met, so please coordinate your visits with other family / friends to comply with this limit

Please note that individual restrictions may be in place in facilities where there is an outbreak of other illness, and local conditions set by the Public Health Unit should be adhered to.

Doing the right thing is as important as always:

  • Practice hand hygiene using sanitiser and/or hand washing
  • Exercise personal responsibility for physical distancing measures
  • Self-isolate if you are unwell or have recently returned from overseas or interstate
  • Follow Government guidelines if you are diagnosed with COVID-19

We endeavour to keep information up to date on the Fresh Hope Care Website, however, as situations can change rapidly, we suggest checking for updates on the NSW Health website before visiting a Fresh Hope Care Residential Care facility.

Should you have any questions about visitor access, please contact the facility directly.

Thank you for your ongoing cooperation.

VISITOR RESTRICTIONS – 10 JUNE 2021

We have received new advice from NSW Health of additional close and casual contact locations in Western NSW in Gillenbah, Forbes, Dubbo and Moree associated with people who have recently travelled from Victoria into Queensland and have been diagnosed with COVID-19.

In line with the direction from NSW Health, restrictions are now in place for those who may have visited any of these new locations in NSW or Queensland. The state of Victoria is currently considered an affected area and there are also new places of high concern there. So, if you plan to visit any of the Fresh Hope Care Residential Care sites, we encourage you to check the list of sites in NSW, Queensland or Victoria via the links below.

Visitors will not be permitted entry to any residential aged care facility if they:

As previously advised, visitors must:

  • Check in using the Service NSW QR code (or manually record your contact number)
  • Answer screening questions to help us understand if it is safe for you to visit. Fresh Hope Care require that visitors only enter through the main entrance and report to staff at the concierge/reception desk to confirm their details. If you have any symptoms, have been asked to self-isolate or have been to any areas of concern, you will be asked to delay your visit.
  • Submit to a temperature check

These restrictions are in addition to the entry requirements already in place, which includes:

  • People will not be permitted if they
    • have a temperature of 37.5 degrees or higher or any symptoms consistent with COVID-19 infection, even if mild. These include, fever, cough, headache, fatigue, sore throat, runny nose, shortness of breath, and loss of taste or loss of smell. Other reported symptoms of COVID-19 include muscle pain, joint pain, diarrhoea, nausea/vomiting and loss of appetite.
  • Visits must be
    • in the resident’s room, in a designated outdoor area or alternative room where the resident and their visitors can keep apart from other residents.
    • no more than two visitors at a time to ensure that distancing requirements can be met, so please coordinate your visits with other family/friends to comply with this limit.

Where visitors have not provided evidence of receiving a dose of the 2021 Influenza Vaccination, a mask is to be worn at all times when in the facility.

Please note that individual restrictions may be in place in facilities where there is an outbreak of other illness, and local conditions set by the Public Health Unit should be adhered to.

Doing the right thing is as important as always:

  • Practice hand hygiene using sanitiser and/or hand washing
  • Exercise personal responsibility for physical distancing measures
  • Self-isolate if you are unwell or have recently returned from overseas or interstate
  • Follow Government guidelines if you are diagnosed with COVID-19.

We endeavour to keep information up to date on the Fresh Hope Care Website, however, as situations can change rapidly, we suggest checking for updates on the NSW Health website before visiting a Fresh Hope Care Residential Care facility.

Should you have any questions about visitor access, please contact the facility directly.

Thank you for your cooperation.