We have received new advice from NSW Health of additional close and casual contact locations in Western NSW in Gillenbah, Forbes, Dubbo and Moree associated with people who have recently travelled from Victoria into Queensland and have been diagnosed with COVID-19.

In line with the direction from NSW Health, restrictions are now in place for those who may have visited any of these new locations in NSW or Queensland. The state of Victoria is currently considered an affected area and there are also new places of high concern there. So, if you plan to visit any of the Fresh Hope Care Residential Care sites, we encourage you to check the list of sites in NSW, Queensland or Victoria via the links below.

Visitors will not be permitted entry to any residential aged care facility if they:

• have been in any of the close and casual contact locations in NSW in the past 14 days
• have been in any of the Queensland exposure venues in the past 14 days
• have been in Greater Melbourne in the previous 14 days
• have been in Victorian places of high concern in the past 14 days
• are a close contact of a person with confirmed COVID-19 and are within their self-isolation period
• live in a household with a person who is currently self-isolating
• are waiting for a COVID-19 test result.

As previously advised, visitors must:

• Check in using the Service NSW QR code (or manually record your contact number)
• Answer screening questions to help us understand if it is safe for you to visit. Fresh Hope Care require that visitors only enter through the main entrance and report to staff at the concierge/reception desk to confirm their details. If you have any symptoms, have been asked to self-isolate or have been to any areas of concern, you will be asked to delay your visit.
• Submit to a temperature check

These restrictions are in addition to the entry requirements already in place, which includes:

• People will not be permitted if they
  • have a temperature of 37.5 degrees or higher or any symptoms consistent with COVID-19 infection, even if mild. These include, fever, cough, headache, fatigue, sore throat, runny nose, shortness of breath, and loss of taste or loss of smell. Other reported symptoms of COVID-19 include muscle pain, joint pain, diarrhoea, nausea/vomiting and loss of appetite.
• Visits must be
  • in the resident’s room, in a designated outdoor area or alternative room where the resident and their visitors can keep apart from other residents.
  • no more than two visitors at a time to ensure that distancing requirements can be met, so please coordinate your visits with other family/friends to comply with this limit.

Where visitors have not provided evidence of receiving a dose of the 2021 Influenza Vaccination, a mask is to be worn at all times when in the facility.

Please note that individual restrictions may be in place in facilities where there is an outbreak of other illness, and local conditions set by the Public Health Unit should be adhered to.

Doing the right thing is as important as always:

• Practice hand hygiene using sanitiser and/or hand washing
• Exercise personal responsibility for physical distancing measures
• Self-isolate if you are unwell or have recently returned from overseas or interstate
• Follow Government guidelines if you are diagnosed with COVID-19.

We endeavour to keep information up to date on the Fresh Hope Care Website, however, as situations can change rapidly, we suggest checking for updates on the NSW Health website before visiting a Fresh Hope Care Residential Care facility.

Should you have any questions about visitor access, please contact the facility directly.

Thank you for your cooperation.

As the latest COVID-19 outbreak continues and new contact locations are identified, including in NSW, we have received updated advice from NSW Health which impacts the restrictions in place for visitors to Residential Care facilities.

Visitors will not be permitted entry to any residential aged care facility who in the past 14 days:

• have been in NSW in any of the close and casual contact locations
• have been in Greater Melbourne or Greater City of Bendigo
• have been in Victorian places of high concern
• are a close contact of a person with confirmed COVID-19 and are within their self-isolation period
• live in a household with a person who is currently self-isolating
• are waiting for a COVID-19 test result

As previously advised, visitors must:

• Check in using the Service NSW QR code (or manually record your contact number)
• Answer screening questions to help us understand if it is safe for you to visit. Fresh Hope Care require that visitors only enter through the main entrance and report to staff at the concierge/reception desk to confirm their details. If you have any symptoms, have been asked to self-isolate or have been to any areas of concern, you will be asked to delay your visit.
• Submit to a temperature check

These restrictions are in addition to the entry requirements already in place, which includes:

• People will not be permitted if they
  • have a temperature of 37.5 degrees or higher or any symptoms consistent with COVID-19 infection, even if mild. These include, fever, cough, headache, fatigue, sore throat, runny nose, shortness of breath, and loss of taste or loss of smell. Other reported symptoms of COVID-19 include muscle pain, joint pain, diarrhoea, nausea/vomiting and loss of appetite.
• Visits must be
  • in the resident’s room, in a designated outdoor area or alternative room where the resident and their visitors can keep apart from other residents
  • no more than two visitors at a time to ensure that distancing requirements can be met, so please coordinate your visits with other family / friends to comply with this limit

Where visitors are unable to demonstrate that they have had the 2021 influenza vaccination, they will be required to wear a mask at all times when in the facility.

Please note that individual restrictions may be in place in facilities where there is an outbreak of other illness, and local conditions set by the Public Health Unit should be adhered to.

Doing the right thing is as important as always:

• Practice hand hygiene using sanitiser and/or hand washing
• Exercise personal responsibility for physical distancing measures
• Self-isolate if you are unwell or have recently returned from overseas or interstate
• Follow Government guidelines if you are diagnosed with COVID-19

As situations can change rapidly, we suggest checking for updates on the NSW Health website before visiting a Fresh Hope Care Residential Care facility.

We remain alert to changing circumstances and will endeavour to keep information up to date on the Fresh Hope Care website.

Should you have any questions about visitor access, please contact the facility directly.

Thank you for your cooperation.

We have received new advice from NSW Health with updated restrictions for people who have recently been in areas of Victoria with recent cases of COVID-19.

Visitors to residential care sites must:

• Check in using the Service NSW QR code (or manually record your contact number)
• Answer screening questions to help us understand if it is safe for you to visit. Fresh Hope Care require that visitors only enter through the main entrance and report to staff at the concierge/ reception desk to confirm their details. If you have any symptoms, have been asked to self-isolate or have been to any areas of concern, you will be asked to delay your visit.
• Submit to a temperature check

Visitors will not be permitted entry to any residential aged care facility who in the past 14 days:

• have been in Victoria (an exemption is in place in relation to the Border Region which includes Albury).
• have been in Victorian places of high concern
• have been to any close or casual contact locations in NSW or New Zealand
• are a close contact of a person with confirmed COVID-19 and are within their self-isolation period
• live in a household with a person who is currently self-isolating
• are waiting for a COVID-19 test result

These restrictions are in addition to the entry requirements already in place, which includes:

• People will not be permitted if they
  • have a temperature of 37.5 degrees or higher or any symptoms consistent with COVID-19 infection, even if mild. These include, fever, cough, headache, fatigue, sore throat, runny nose, shortness of breath, and loss of taste or loss of smell. Other reported symptoms of COVID-19 include muscle pain, joint pain, diarrhoea, nausea/vomiting and loss of appetite.
• Visits must be
  • in the resident’s room, in a designated outdoor area or alternative room where the resident and their visitors can keep apart from other residents
  • no more than two visitors at a time to ensure that distancing requirements can be met, so please coordinate your visits with other family / friends to comply with this limit.

Please note that individual restrictions may be in place in facilities where there is an outbreak of other illness, and local conditions set by the Public Health Unit should be adhered to.

Visitors are also reminded that from 1 June they should have received a dose of the 2021 influenza vaccine and provide evidence before they enter a residential care facility, unless there are exceptional circumstances.

Doing the right thing is as important as always:

• Practice hand hygiene using sanitiser and/or hand washing
• Exercise personal responsibility for physical distancing measures
• Self-isolate if you are unwell or have recently returned from overseas or interstate
• Follow Government guidelines if you are diagnosed with COVID-19.

As situations can change rapidly, we suggest checking for updates on the NSW Health website before visiting a Fresh Hope Care Residential Care facility.

We remain alert to changing circumstances and will endeavour to keep information up to date on the Fresh Hope Care website.

Should you have any questions about visitor access, please contact the facility directly.

Thank you for your cooperation.

We have received updated advice from NSW Health regarding visitor restrictions.

We are pleased to share that all Fresh Hope Care services are now open to visitors providing restrictions are followed. Please note that individual restrictions may be in place in facilities where there is an outbreak of other illness, and local conditions set by the Public Health Unit should be adhered to. There has been no further local transmission of COVID-19 in NSW, however there are still current close and casual contact locations.

We request that each resident has no more than two visitors at a time to ensure that distancing requirements can be met, so please coordinate your visits with other family / friends to comply with this limit.

People will not be permitted entry to any residential aged care service if:

• They have a temperature of 37.5 degrees or higher or symptoms consistent with COVID-19 infection, even if mild. Symptoms of COVID-19 include fever, cough, headache, fatigue, runny nose, blocked nose congestion, sore throat, shortness of breath, and loss of taste or loss of smell. Other reported symptoms of COVID-19 include muscle pain, joint pain, diarrhoea, nausea/vomiting and loss of appetite.
• Any person who has been to any close or casual contact locations in NSW, Interstate places of high concern.
• Live in a household with a person who is identified as a close contact of a person with confirmed COVID-19.
• Are a close contact of a person confirmed with COVID within their self-isolation period
• Are waiting for a COVID-19 test result

Additional requirements:

• Visitors must undertake hand hygiene using sanitiser and/or hand washing upon entering and leaving the facility, and on entering and leaving the resident’s room (or designated visiting area)
• We encourage visitors to remain within the resident’s room or go to a designated outdoor area or alternative room where the resident and guests can keep apart from other residents.

Entry process:

• All visitors to Fresh Hope Care residential services are required to scan the QR Code (if available to them) before entering the facility. For details please click here
• Fresh Hope Care require that visitors only enter through the main entrance and report to staff at the concierge/reception desk to confirm their details and submit to a temperature check.

Resident outings:

• To ensure safety at outings and excursions attended by residents ensure that the event complies with the current Movement and Gathering Public Health Order and no one at the event:

• • Has been a close contact of a person with confirmed COVID-19 and are within their self-isolation period
  • Has been to any of the locations on the close contact or casual contact list at the times and dates listed
  • Lives in a household with a person who is currently self-isolating
  • Is waiting for a COVID-19 test result

We will endeavour to keep you informed of any changes as soon as they occur.  Please check with the service you are planning to visit prior to you commencing travel to ensure you are aware of any local Public Health requirements in additional to those of NSW Health.

Should you have any questions please do not hesitate to contact the Manager of Residential Services/Director of Nursing.

Thank you for your ongoing support and understanding during this challenging time.

We have received updated advice from NSW Health regarding visitor restrictions. There is now community transmission of COVID-19 in NSW with close and casual contact locations identified.

For Residential Aged Care facilities within the Greater Sydney region (including Wollongong, Central Coast and Blue Mountains) the following rules apply until further notice; a maximum of 2 visitors may be permitted per resident, per day inside the facility so we request that visits be coordinated to comply with this limit. Different people may visit each day and all visitors must wear a surgical mask.

From 1 June to 30 September 2021, NSW Health has advised that all visitors and staff entering a Residential Aged Care facility are encouraged to provide evidence that they have received a dose of the 2021 influenza vaccination.

Visitors will not be permitted entry to any residential aged care service if:

• They have been to any close or casual contact locations in NSW or Interstate places of high concern
• They have a temperature of 37.5 degrees or higher or symptoms consistent with COVID-19 infection, even if mild. Symptoms of COVID-19 include fever, cough, headache, fatigue, runny nose, blocked nose congestion, sore throat, shortness of breath, and loss of taste or loss of smell. Other reported symptoms of COVID-19 include muscle pain, joint pain, diarrhoea, nausea/vomiting and loss of appetite.
• Are a close contact of a person with confirmed COVID-19 and are within their self-isolation period.
• Live in a household with a person who is currently self-isolating.
• Are waiting for a COVID-19 test result.

Additional requirements:

• All staff and visitors must wear a surgical mask when on site
• Visitors must undertake hand hygiene using sanitiser and/or hand washing upon entering and leaving the facility, and on entering and leaving the resident’s room (or designated visiting area).
• We encourage visitors to remain within the resident’s room or go to a designated outdoor area or alternative room where the resident and guests can keep apart from other residents.

Entry process:

• All visitors to Fresh Hope Care residential services are required to scan the QR Code (if available to them) before entering the facility. For details please click here.
• Fresh Hope Care require that visitors only enter through the main entrance and report to staff at the concierge/reception desk to confirm their details and submit to a temperature check.

Resident outings:

• At outings and excursions attended by residents ensure that the event complies with the current Movement and Gathering Public Health Order and no one at the event meets any of the visitor exclusion criteria.
• They have been to any close or casual contact locations in NSW or Interstate places of high concern.
• Are a close contact of a person with confirmed COVID-19 and are within their self-isolation period.
• Live in a household with a person who is currently self-isolating.
• Are waiting for a COVID-19 test result.

Please note that if you reside in Sydney and visit a residential facility anywhere in NSW you will be required to wear a mask while visiting.

We will endeavour to keep you informed of any changes as soon as they occur.

Should you have any questions please do not hesitate to contact the Manager of Residential Services/Director of Nursing.

Thank you for your ongoing support and understanding during this challenging time.

We have received updated advice from NSW Health regarding visitor restrictions.

We are pleased to share that all Fresh Hope Care services are now open to visitors providing restrictions are followed. There are currently no Areas of Increased Testing identified in NSW or interstate.

No more than two visitors to a resident at a time permitted inside the facility, so we request that visits be coordinated to comply with this limit. Different people may visit each day.

People will not be permitted entry to any residential aged care service if:

• They have a temperature of 37.5 degrees or higher or symptoms consistent with COVID-19 infection, even if mild. Symptoms of COVID-19 include fever, cough, headache, fatigue, runny nose, blocked nose congestion, sore throat, shortness of breath, and loss of taste or loss of smell. Other reported symptoms of COVID-19 include muscle pain, joint pain, diarrhoea, nausea/vomiting and loss of appetite.
• Any person who has been to any close or casual contact locations in NSW, Interstate or New Zealand.
• Live in a household with a person who is identified as a close contact of a person with confirmed COVID-19.
• Are a close contact of a person confirmed with COVID within their self-isolation period
• Are waiting for a COVID-19 test result

Additional requirements:

• Visitors must undertake hand hygiene using sanitiser and/or hand washing upon entering and leaving the facility, and on entering and leaving the resident’s room (or designated visiting area).
• We encourage visitors to remain within the resident’s room or go to a designated outdoor area or alternative room where the resident and guests can keep apart from other residents.

Entry process:

• All visitors to Fresh Hope Care residential services are required to scan the QR Code (if available to them) before entering the facility. For details please click here.
• Fresh Hope Care require that visitors only enter through the main entrance and report to staff at the concierge/reception desk to confirm their details and submit to a temperature check.

Resident outings:

• At outings and excursions attended by residents ensure that the event complies with the current Movement and Gathering Public Health Order and no one at the event:

• • Has been a close contact of a person with confirmed COVID-19 and are within their self-isolation period
  • Has been to any of the locations on the close contact or casual contact list at the times and dates listed
  • Lives in a household with a person who is currently self-isolating
  • Is waiting for a COVID-19 test result

We will endeavour to keep you informed of any changes as soon as they occur.  Please check with the service you are planning to visit prior to you commencing travel to ensure you are aware of any local Public Health requirements in additional to those of NSW Health.

Should you have any questions please do not hesitate to contact the Manager of Residential Services/Director of Nursing.

Thank you for your ongoing support and understanding during this challenging time.

We have received updated advice from NSW Health regarding visitor restrictions. There are now a number of new areas of concern in Northern NSW and Queensland.

Visitors will not be permitted entry to any residential aged care service if:

• They have been to any of the current areas of concern in Northern NSW at the dates and times listed.
• They have been to Brisbane City, Moreton Bay Logan, Ipswich and Redlands Regional Council areas and any contact tracing locations since 11 March 2021.
• They have a temperature of 37.5 degrees or higher or symptoms consistent with COVID-19 infection, even if mild. Symptoms of COVID-19 include fever, cough, headache, fatigue, runny nose, blocked nose congestion, sore throat, shortness of breath, and loss of taste or loss of smell. Other reported symptoms of COVID-19 include muscle pain, joint pain, diarrhoea, nausea/vomiting and loss of appetite.
• Are a close contact of a person with confirmed COVID-19 and are within their self-isolation period.
• Live in a household with a person who is currently self-isolating.
• Are waiting for a COVID-19 test result.

Additional requirements:

• Visitors must undertake hand hygiene using sanitiser and/or hand washing upon entering and leaving the facility, and on entering and leaving the resident’s room (or designated visiting area).
• We encourage visitors to remain within the resident’s room or go to a designated outdoor area or alternative room where the resident and guests can keep apart from other residents.

Entry process:

• All visitors to Fresh Hope Care residential services are required to scan the QR Code (if available to them) before entering the facility. For details please click here.
• Fresh Hope Care require that visitors only enter through the main entrance and report to staff at the concierge/reception desk to confirm their details and submit to a temperature check.

Resident outings:

• At outings and excursions attended by residents ensure that the event complies with the current Movement and Gathering Public Health Order and no one at the event:

• • Has been to any of the current areas of concern in Northern NSW at the date and time listed.
  • Has been to Brisbane City, Moreton Bay Logan, Ipswich and Redlands Regional Council areas and any contact tracing locations since 11 March 2021.
  • Is a close contact of a person with confirmed COVID-19 and are within their self-isolation period.
  • Lives in a household with a person who is currently self-isolating.
  • Is waiting for a COVID-19 test result.

We will endeavour to keep you informed of any changes as soon as they occur.

Should you have any questions please do not hesitate to contact the local Manager of Residential Services.

Thank you for your ongoing support and understanding during this challenging time.

We have received updated advice from NSW Health regarding visitor restrictions.

Visitor restrictions remain in place, this includes no more than two visitors per resident at a time are permitted inside the facility. We request that visits be coordinated to comply with this limit. Different people may visit throughout each day.

People will not be permitted entry to any residential aged care service if:

• They have a temperature of 37.5 degrees or higher or symptoms consistent with COVID-19 infection, even if mild. Symptoms of COVID-19 include fever, cough, headache, fatigue, runny nose, blocked nose congestion, sore throat, shortness of breath, and loss of taste or loss of smell. Other reported symptoms of COVID-19 include muscle pain, joint pain, diarrhoea, nausea/vomiting and loss of appetite.
• Have been to Auckland, New Zealand in the last 14 days (in exceptional circumstances contact the Public Health Unit for advice).
• Live in the NSW areas of increased testing.
• Are a close contact of a person with confirmed COVID-19 and are within their self-isolation period.
• Live in a household with a person who is currently self-isolating.
• Are waiting for a COVID-19 test result.

Additional requirements:

• Visitors must undertake hand hygiene using sanitiser and/or hand washing upon entering and leaving the facility, and on entering and leaving the resident’s room (or designated visiting area).
• We encourage visitors to remain within the resident’s room or go to a designated outdoor area or alternative room where the resident and guests can keep apart from other residents.

Entry process:

• All visitors to Fresh Hope Care residential services are required to scan the QR Code (if available to them) before entering the facility. For details please click here.
• Fresh Hope Care require that visitors only enter through the main entrance and report to staff at the concierge/reception desk to confirm their details and submit to a temperature check.

Resident outings:

• At outings and excursions attended by residents ensure that the event complies with the current Movement and Gathering Public Health Order and no one at the event:
  • Have been to any of the locations on the NSW close contact or casual contact list at the times and dates listed.
  • Haven been to Auckland, New Zealand in the last 14 days (in exceptional circumstances contact the Public Health Unit for advice).
  • Has been a close contact of a person with confirmed COVID-19 and are within their self-isolation period.
  • Lives in a household with a person who is currently self-isolating.
  • Is waiting for a COVID-19 test result.

We will endeavour to keep you informed of any changes as soon as they occur.  Please check with the service you are planning to visit prior to you commencing travel to ensure you are aware of any local Public Health requirements in additional to those of NSW Health.

Should you have any questions please do not hesitate to contact the relevant Manager of Residential Services/Director of Nursing.

Thank you for your ongoing support and understanding during this challenging time.