Notice for Visitors to Other Fresh Hope Care Residential Care Facilities – Updated

An updated Public Health Order for Aged Care Facilities was issued by the NSW Government on Monday 22 June 2020.

Fresh Hope Care considers the personal welfare and mental health of residents of great importance and have continued to accept support visits while working within the restrictions. We will continue to operate within the latest guidelines issued by Australian Health Protection Principal Committee (AHPPC) to balance the importance of support visits against the significant risks of COVID-19 outbreaks.

Below is an outline of the updated restrictions for all Fresh Hope Care Residential Care facilities. 

The following people will not be permitted entry to a residential aged care facility:

  • People who have returned from overseas in the last 14 days.
  • People who have been to Melbourne in the last 14 days.
  • People who have been in contact with someone confirmed to have COVID-19 in the last 14 days.
  • People with a temperature higher than 37.5 degrees or with symptoms of an acute respiratory illness (eg cough, sore throat, runny nose, shortness of breath).
  • People who have not been vaccinated against influenza (unless exempt on medical grounds).

To ensure compliance with these restrictions, Fresh Hope Care require that visitors only enter through the main entrance and report to staff at the concierge/reception desk to confirm their details, reason for the visit, state of their health, present documentation about flu vaccination (unless already on file) and submit to a temperature check.

If waiting for attendance, please maintain a distance of 1.5 metres from other visitors or staff. 

Subsequent to the entrance process, we ask that visitors who are provided access follow the direction of a Fresh Hope Care staff member and abide by the below restrictions.

Visitor restrictions

  • Two visitors to a resident are permitted each day, either two at one time or concurrently, unless an exception has been granted by the Site Manager.
  • Visits should be conducted in resident’s room, outdoors or in designated areas only (not a communal space where the risk of transmission to residents is greater).
  • Social distancing practices are encouraged where possible, such as maintaining a distance of 1.5 metres.
  • Upon entry to and exit from a Fresh Hope Care Residential Care facility visitors are to use the sanitiser provided.

Time of the visit is not limited and children are permitted to enter, but must be supervised and comply with visiting restrictions and adhere to the same guidelines around hygiene, visitor numbers and social distancing.

Fresh Hope Care request any visitors avoid unnecessary interaction with other residents or staff and exercise standard infection prevention practices such as washing hands regularly, using sanitiser provided, covering coughs or sneezes and not attending any of the Fresh Hope Care facilities if unwell.

These are important measures to keep residents and staff safe. Anyone who does not comply with these restrictions will not be allowed to enter or may be asked to leave.

Residents leaving the facility

Residents may leave the facility to attend small family gatherings. The size of a family gathering should be in line with current Government advice and physical distancing and hygiene measures must be adhered to during the visit.

To make arrangements for a resident to attend a family gathering please contact the Site Manager/Director of Nursing. The details of the visit will be required and records kept about the location, number of people and the date of the visit.

Group excursions are not permitted. 

Other support and contact options

As an alternative to a visit, we encourage phone and video calls to residents. Fresh Hope Care can offer video calling devices to residents and encourage you to take advantage of this option to maintain relationships while visit restrictions are in place. To arrange this and book a time, please contact the Site Manager/Director of Nursing.

Further information

Any changes to restrictions will be posted to our website or, for specific queries, please contact the facility.

Thank you for your patience, understanding and cooperation.

Confidence boost in these uncertain times

Fresh Hope Care have today announced the acquisition of Watermark Castle Cove, with settlement of the purchase occurring on Friday, 3rd July 2020.

Watermark Castle Cove is an award winning, premium resort-style village set in beautifully landscaped gardens and situated in a unique lower North Shore location.

The purchase of the Village from the Folkestone Seniors Living Fund operated by Charter Hall was communicated to all Residents on 27 May 2020.

Lynn Bailey, Executive General Manager of Fresh Hope Care says “We are proud to welcome the Watermark Castle Cove community into our broader network.  The village is of high distinction with a vibrant community and an established reputation as one of the best in Sydney.  The Watermark Retirement Services team will continue to manage the village on our behalf, and residents can look forward to the security provided by having an owner  with an 80-year history of providing services to the New South Wales community.”

At a time of increased economic uncertainty, the acquisition of Watermark Castle Cove demonstrates the confidence held by Fresh Hope Care in the future of the retirement living sector and the importance of continued investment in well designed and connected communities.

Enquiries can be directed to Lynn Bailey on (02) 8573 6003

Henley Brae residents helping our wildlife

With the recent bushfires causing major damage to our wildlife, some Henley Brae residents have been helping out by making pouches for orphaned joeys.

When young animals such as kangaroos or possums come into care, they need to be kept warm and quiet. Several residents have been knitting pouches and others making the special liners.

They’ve then provided these to the animals in need through the WIRES program.

For more information about ways to help take a look at www.wires.org.au

Introducing Long Serving Team Member, Gail Bolas 30 Years’ Service in May 2020

Gail Bolas commenced work at Ashwood in May 1970.

She started work as an AIN (Assistant in Nursing) based in Ashwood and worked her way up to the Acting Leisure Lifestyle Coordinator.

“I remember my first day like it was only yesterday,” Gail told us. On her first day she was early to work, about 5.30am, and as she was approaching the front door saw a lady wearing a hat and coat, holding a tin of cat food calling out for a cat.
Gail thought the lady needed her help and encouraged her to come inside and seated her in the lounge area. All the while the lady kept telling Gail she hadn’t time to sit as she had to cook the breakfast for everyone. Gail thought she was confused and possibly thinking back to her days caring for her family at home. Gail found the sister in charge and when she came into the lounge she said “that’s the COOK!” What a great start.

Gail is very passionate and relates personally to each resident she comes across. She is often heard before she is seen due to her whistling, greetings and her strong English accent.

She speaks affectionately of her experience as a Recreational Activities Officer such as one occasion when she took Kit, a 100 year old resident, to Bondi Beach. Kit had been a Lifeguard at Bondi and had said how she would like to paddle and swim one more time in Bondi. A swimsuit was bought, and Kit’s dream came true.
Another memorable occasion was when Gail worked nights at Ashwood and assisted Mrs Hawkins into bed each evening. Gail would place a cushion on the floor and help Mrs Hawkins to kneel beside her bed and say her prayers every evening before she slept.

During her (rather lengthy) prayers, Mrs Hawkins would say thank you to everyone in her family and to the staff for all their care, love and support. Gail would then help her into bed.

One evening at age 94, Mrs Hawkins had finished saying her prayers but this time she could not get off the floor. “My knees have gone,” she said.

After having another nurse help Gail put Mrs Hawkins into bed, Mrs Hawkins said “Now I will have to say my prayers in bed… I have never done that before.”

Mrs Hawkins passed away at the age of 98. Her daughter,
Clarice, now 86, lives at Crawford Lodge, also saying her prayers every night before bed to thank everyone.

After starting as an AIN, Gail enrolled in educational courses to learn about the job ahead and fell in love with her new career in Aged Care. She still finds it very rewarding.

“My passion has been, being part of someone’s life and I can say I hope I have made a difference. I have met so many wonderful residents and families who have helped with my journey of care.”

Noel and The Last Supper puzzle at Ashwood.

92 year old Noel at Crawford Lodge at Ashwood is very proud of his jigsaw puzzle. He told us,“My wife Maureen enjoyed doing jigsaw puzzles and I always thought they were a waste of time until Maureen passed away 25 years ago.

“Then my daughter Chris bought me a jigsaw puzzle for Christmas in memory of my late wife. I really started to enjoy doing them.

“I started putting the pieces together during my spare time with the help of my neighbour Jean, we had an area in my sunroom at my home in Wentworthville.

“The jigsaw is a picture of the last supper and has 13,000 very small pieces. It took us both 4 to 5 years to complete.”

Apparently when they completed the puzzle there was one piece missing so Noel’s friend cut a small piece of cardboard to match the size needed and painted it – now no one can see where that missing piece is.

When he moved into Crawford Lodge in 2019 Noe and his family had the puzzle framed. “I am proud to have it hung on the wall in the main lounge room of Bradman Wing for all to appreciate.”

Fires around The Glen – New Year’s Eve 2019

What was meant to be a celebration of the year ending turned into a spectacular fire show instead here at The Glen. We were warned that a catastrophic event was going to happen, so we had measures in place to evacuate within the facility. The word came late on Monday that we may have fires coming close to the facility – they sure did!!

Residents were all relocated to the middle level of our facility by the staff that were here that day and some staff that called in to assist.

As well as the Broulee Fire Brigade attending, we also had some staff assisting to put out spot fires before the brigade arrived. These staff and the firies are certainly highly commended for putting the fires out and helping to keep our residents and staff safe during this time.

During the time the water bombing helicopter was ably assisting to put the fires out as well – the fires were on two sides of the facility and quite close to houses in nearby streets as well.

To add to the melee there was no power and phone reception was spasmodic. We did end up with a generator until we had full power once more. Luckily near Christmas the Lifestyle staff had put up some solar lights along the verandas and these provided light to see with during the nights.

Unfortunately there were some staff and resident’s families that lost their homes in other areas of Batemans Bay.

Some comments mentioned by residents:

“Felt terrified/petrified as I have never been so close to a fire before. Hated being upstairs with so many people around – it was difficult to manoeuvre my wheelie walker at times. The staff were wonderful.”

“Everything was well handled – the inconvenience of moving upstairs was tolerable – but we all came out of it okay”

“Felt safe knowing that the fires were coming, we knew we would be safe upstairs. It was a very hectic time and we were well looked after – despite having no electricity for 2 days.”

“Felt very disorientated and daunting not being in our own rooms.”

“Staff were wonderful and I don’t know how they coped with everything”.

“It was great that we didn’t have to evacuate the facility.”

“The firies saved us, along with the staff that put out fires and the water bombers – they stopped the fires from spreading.”

“Grateful for the staff assistance. Felt terrified because of the fires. It was scary with the waterbombing and the noise of the helicopters was loud – bangs when the water hit the ground.”

“I had to move downstairs with all the windows and curtains closed and didn’t see what was happening outside. It made me feel cranky, irritable and bitchy!”

“Made me feel confused and frightened – we were looked after well. But if it happened again I would feel comfortable in the knowledge of what was going on.”

“It was not as bad as being stuck in an air raid shelter in England during the war!”

“When the rains came the kangaroos came down and were jumping around in the rain near my window – there was a family of them and they looked cute.”

A new resident’s comment:
“Having to be evacuated from my own home in Moruya to my daughter’s place in Catalina, made me feel safe. But I was confused because I couldn’t see what was happening.”

Some comments made from staff:
“The noise of the helicopters must’ve brought memories back to them of what it was like and how they felt during wartime.”

“It was also mentioned that some staff were terrified during the fires and having to evacuate from their homes and going to evacuation places.”

“Staff stuck together as a team. All worked really well together, some staff found it traumatic. People with dementia coped better than cognitive residents.”

“Most staff worked together really well. Residents coped extremely well given the circumstances.”

Thank you for caring.

On behalf of our residents and families, Fresh Hope Care would like to say thank you to all our magnificent nurses, aged care workers and first responders for the wonderful care you gave yesterday, and the loving care you will give today and all the tomorrows that follow.

We appreciate that you give your heart and soul in caring for those in need. You are such an essential part of the Fresh Hope Care family and we wouldn’t be who we are without you…

Thank you for being you.

Notice for Visitors to Fresh Hope Care Residential Care Facilities

Fresh Hope Care is following direction from NSW Government with the measures that must be put in place to help protect aged care residents from COVID-19. This is in accordance with the Public Health (COVID-19 Residential Aged Care Facilities) Order 2020 issued in the Government Gazette of the State of NSW Number 55, Tuesday 24 March 2020.

While many facilities have announced they will not accept any visitors, Fresh Hope Care recognise that support visits are important for our residents and continue to receive visitors providing the following procedure and limitations are adhered to.

The following people will not be permitted entry to a residential aged care facility:

  • People who have returned from overseas in the last 14 days.
  • People who have been in contact with someone confirmed to have COVID-19 in the last 14 days.
  • People with a temperature higher than 37.5 degrees or with symptoms of an acute respiratory illness (eg cough, sore throat, runny nose, shortness of breath).
  • Children aged 16 or younger, unless in special circumstances (these would need to be discussed with the Site Manager/Director of Nursing).
  • People who have not been vaccinated against influenza, if the vaccination is available to the person. 

To ensure compliance with these restrictions, Fresh Hope Care require that visitors only enter through the main entrance and report to staff at the concierge/reception desk to confirm their details, reason for the visit, state of their health and submit to a temperature check.

If waiting for attendance, please maintain a distance of 1.5 metres from other visitors or staff. 

Subsequent to the entrance process, we ask that visitors who are provided access follow the direction of a Fresh Hope Care staff member and abide by the below restrictions.

Visitor restrictions

  • Visits are to be a maximum of one family member, close friend or professional service at one time.
  • Only one care and support visit to a resident per day.
  • Visits to general residents should be no longer than 30 minutes. For specialty units please discuss visit duration with the Site Manager/Director of Nursing.
  • Visits should be conducted in resident’s room, outdoors or in designated areas only (not a communal space where the risk of transmission to residents is greater).
  • Social distancing practices are encouraged where possible, such as maintaining a distance of 1.5 metres.
  • Upon entry to and exit from a Fresh Hope Care Residential Care facility, visitors are to use the sanitiser provided.

Fresh Hope Care request any visitors avoid unnecessary interaction with other residents or staff and exercise standard infection prevention practices such as washing hands regularly, using sanitiser provided, covering coughs or sneezes and not attending any of the Fresh Hope Care facilities if unwell.

These are important measures to keep residents and staff safe. Anyone who does not comply with these restrictions will not be allowed to enter or may be asked to leave.

Other support and contact options

As an alternative to a visit, we encourage phone and video calls to residents. Fresh Hope Care can offer video calling devices to residents and encourage you to take advantage of this option to maintain relationships while visit restrictions are in place. To arrange this and book a time, please contact the Site Manager/Director of Nursing.

Further information

Any changes to restrictions will be posted to our website or, for specific queries, please contact the facility.

From all at Fresh Hope Care, we thank you for your understanding and cooperation.

Fresh Hope Care response to coronavirus – updated 31/03/20

Fresh Hope Care are continuing to monitor and adhere to Government direction to minimise the spread of coronavirus (COVID-19) and help keep residents safe. The latest statement by the Prime Minister has introduced new limits on any gathering to 2 persons only.

In accordance with this directive, and in addition to current visitor restrictions, any visit to a resident of a Fresh Hope Care facility must be limited to one family member, close friend or professional service.

Advice to not leave home unless necessary has been reinforced.

Other restrictions will remain in place as previously advised and again outlined below.

Persons not to enter an aged care facility include:

  • Those who have returned from overseas or have been in close contact with someone confirmed to have COVID-19 in the last 14 days
  • Anyone with a temperature higher than 37.5 degrees or with symptoms of an acute respiratory illness
  • Children aged 16 or younger, unless in special circumstances (these would need to be discussed with the Site Manager/Director of Nursing)
  • Anyone without an up-to-date vaccination against influenza, if the vaccination is available to the person.

To ensure compliance with these restrictions, visitors must only enter through the main entrance of a Fresh Hope Care facility and report to staff at the concierge/reception desk to confirm their details, reason for the visit, state of their health and submit to a temperature check. Failing to agree to any of these legal requirements will prohibit Fresh Hope Care from facilitating your entry into the facility.

Visitor restrictions

Fresh Hope Care has the following restrictions for visits and visitors:

  • Visits are to be a maximum of one family member, close friend or professional service at one time
  • Only one care and support visit to a resident per day
  • Visits to general residents should be no longer than 30 minutes. For specialty units please discuss visit duration with the Site Manager/Director of Nursing
  • Visits should be conducted in resident’s room, outdoors or in designated areas (not a communal space) and we encourage social distancing practices where possible, such as maintaining a distance of 1.5 metres Click here for further information about social distancing.
  • Upon entry to and exit from a Fresh Hope Care Residential Care facility visitors are to use the sanitiser provided.

Visitors are to avoid unnecessary interaction with other residents or staff and exercise standard infection prevention practices such as washing hands regularly, using sanitiser provided, covering coughs or sneezes and not attending any of the Fresh Hope Care facilities if unwell.

As outlined above, all visitors must only enter through a main entrance and let staff know they are there by reporting to the concierge/reception desk before proceeding inside a Fresh Hope Care Residential Care facility. If waiting for attendance, please maintain a distance of 1.5 metres from other visitors or staff. 

Thank you to those who have been following the new procedures and also taking advantage of phone and video calling. Fresh Hope Care can offer video calling devices to residents and encourage you to take advantage of this option to maintain relationships, rather than visit, wherever possible. To arrange this and book a time, please contact the Site Manager/Director of Nursing.

Further information

We encourage you to download the Australian Government’s Coronavirus (COVID-19) App which will ensure you have access to reliable, up to date information. 

Should you have questions about visiting restrictions please refer to updated notices posted to our website or, for specific queries, please contact the facility.

From all at Fresh Hope Care, we wish you good health.