Visitor restrictions for:

• Alexander Campbell House, please click here for more details.
• Ashwood (including Shaw House, Ashwood House and Crawford) and McCauley Lodge, please click here for more details.
• Borella House, Clelland Lodge, Coffs Haven, Green Hills and The Glen, please click here for more details.

We have received updated advice from NSW Health regarding visitor restrictions.

Until further notice Residential Care Services in Northern Area of the Northern Beaches, City of Wollongong, Cumberland City Council, or the Canterbury Ward of Canterbury Bankstown Council must exclude Visitors, except those performing essential caring functions. Effective for Ashwood (Shaw House, Ashwood House, Crawford Lodge) and McCauley Lodge Residential Care Services.

Visitors from Northern Area of the Northern Beaches, City of Wollongong, Cumberland City Council or the Canterbury Ward of Canterbury Bankstown Council are not permitted to visit Residents in residential aged care facilities including regional areas.  Effective for Alexander Campbell House, Coffs Haven Residential Care Service, Greenhills Residential Care Service, The Glen Residential Care Service, Clelland Lodge and Borella House. No more than two visitors to a resident a day are permitted, so we request that visits be coordinated to comply with this limit.

People will not be permitted entry to any residential aged care service if:

• They are a resident of the Northern Area of the Northern Beaches, City of Wollongong, Cumberland City Council or the Canterbury Ward of Canterbury Bankstown Council
• They have been to any locations on the self-isolate and get tested immediately list, at the times and dates listed
• They have been in close contact with someone confirmed to have COVID-19 within the past 14 days.
• Live in a household with a person who is identified as a close contact of a person with confirmed COVID-19.
• They have a temperature of 37.5 degrees or higher or symptoms consistent with COVID-19 infection, even if mild. Symptoms of COVID-19 include fever, cough, headache, fatigue, runny nose, blocked nose congestion, sore throat, shortness of breath, and loss of taste or loss of smell. Other reported symptoms of COVID-19 include muscle pain, joint pain, diarrhoea, nausea/vomiting and loss of appetite.

Additional requirements:

• All staff and visitors must wear a surgical mask when on site.
• Visitors must undertake hand hygiene using sanitiser and/or hand washing upon entering and leaving the facility, and on entering and leaving the resident’s room (or designated visiting area).
• We encourage visitors to remain within the resident’s room or go to a designated outdoor area or alternative room where the resident and guests can keep apart from other residents.

Entry process:

• All visitors to Fresh Hope Care residential services are required to scan the QR Code (if available to them) before entering the facility. For details please click here.
• Fresh Hope Care require that visitors only enter through the main entrance and report to staff at the concierge/reception desk to confirm their details, and submit to a temperature check.

Resident outings:

• Until further notice, residents from residential aged care services in Northern Area of the Northern Beaches, City of Wollongong, Cumberland City Council or the Canterbury Ward of Canterbury Bankstown Council, including Ashwood (Shaw House, Ashwood House, Crawford Lodge), and McCauley Lodge Residential Care Services should not leave the facility to attend family gatherings and/or group excursions unless the visit is essential (such as a medical appointment).
• If a resident does leave the service for an unessential reason they will be required to go into 14-day self-isolation upon return.
• Residents of facilities located outside of these areas are able to leave the facility to attend family gatherings of fewer than 5 people, if there will be no persons at the event that during the last 14 days have been:
• residents Northern Area of the Northern Beaches, City of Wollongong, Cumberland City Council or the Canterbury Ward of Canterbury Bankstown Council.
• a close contact of a person confirmed with COVID-19 and are within their self-isolation period
• in any of the locations listed on the have been to any of the latest COVID-19 locations in NSW at the times and dates listed, excluding the monitor for symptoms list
• living in a household with a person who is a close contact or otherwise currently self-isolating

We will endeavour to keep you informed of any changes as soon as they occur.  Please check with the service you are planning to visit prior to you commencing travel to ensure you are aware of any local Public Health requirements in additional to those of NSW Health.

Should you have any questions please do not hesitate to contact myself or the Manager of Residential Services/Director of Nursing concerned.

Thank you for your ongoing support and understanding during this challenging time.

We have received updated advice from NSW Health regarding visitor restrictions for Greater Sydney and surrounding areas.

Until at least 11.59pm on Wednesday 6 January 2021 all Residential Care Services in Greater Sydney area (including Blue Mountains, Central Coast and Wollongong City Council) must exclude Visitors, except those performing essential caring functions. Effective for Alexander Campbell House, Ashwood (Shaw House, Ashwood House, Crawford Lodge) and McCauley Lodge Residential Care Services.

For that same period visitors from Greater Sydney are not permitted to visit Residents in residential aged care facilities including regional areas.  Effective for Coffs Haven Residential Care Service, Greenhills Residential Care Service, The Glen Residential Care Service, Clelland Lodge and Borella House.

People will not be permitted entry to any residential aged care service if:

• They are a resident of the Northern Beaches LGA or have visited the Northern Beaches LGA on or after 10 December or they reside in Greater Sydney and surrounds.
• They have been to any locations on the self-isolate and get tested immediately list, at the times and dates listed and/or on the monitor for symptoms list, at the times and dates listed except where noted otherwise.
• They have been in close contact with someone confirmed to have COVID-19 within the past 14 days.
• Live in a household with a person who is identified as a close contact of a person with confirmed COVID-19.
• They have a temperature of 37.5 degrees or higher or symptoms consistent with COVID-19 infection, even if mild. Symptoms of COVID-19 include fever, cough, headache, fatigue, runny nose, blocked nose congestion, sore throat, shortness of breath, and loss of taste or loss of smell. Other reported symptoms of COVID-19 include muscle pain, joint pain, diarrhoea, nausea/vomiting and loss of appetite.

FHC Regional Visitor restrictions:

• Visitor restrictions remain in place for regional areas, this includes no more than two visitors to a resident a day, so we request that visits be coordinated to comply with this limit.
• All staff and visitors must wear a surgical mask when on site.
• Visitors must undertake hand hygiene using sanitiser and/or hand washing upon entering and leaving the facility, and on entering and leaving the resident’s room (or designated visiting area).
• We encourage visitors to remain within the resident’s room or go to a designated outdoor area or alternative room where the resident and guests can keep apart from other residents.

Entry process:

• All visitors to Fresh Hope Care residential services are required to scan the QR Code before entering the facility. For details please click here.
• Fresh Hope Care require that visitors only enter through the main entrance and report to staff at the concierge/reception desk to confirm their details, and submit to a temperature check.

Resident outings:

• Until at least 11.59pm on Wednesday 6 January 2021, residents from residential aged care services in Greater Sydney, including Alexander Campbell House, Ashwood (Shaw House, Ashwood House, Crawford Lodge), and McCauley Lodge Residential Care Services should not leave the facility to attend family gatherings and/or group excursions unless the visit is essential (such as a medical appointment).
• If a resident does leave the service for an unessential reason they will be required to go into 14-day self-isolation upon return.

Some exceptions may apply on compassionate grounds. These should be discussed with the Manager of Residential Services/Director of Nursing.

We will endeavour to keep you informed of any changes as soon as they occur.  Please check with the service you are planning to visit prior to you commencing travel to ensure you are aware of any local Public Health requirements in additional to those of NSW Health.

Should you have any questions please do not hesitate to contact myself or the Manager of Residential Services/Director of Nursing concerned.

Thank you for your ongoing support and understanding during this challenging time.

We have received updated advice from NSW Health regarding visitor restrictions over the Christmas period.

All Residential Care Services in NSW outside of the Northern Beaches LGA can permit visitors until at least 11:59pm on Wednesday 30 December under the restrictions advised by NSW Health. These are outlined below.

People will not be permitted entry to any residential aged care service if:

• They are a resident of the Northern Beaches LGA or have visited the Northern Beaches LGA on or after 10 December.
• They have been to any locations on the self-isolate and get tested immediately list, at the times and dates listed and/or on the monitor for symptoms list, at the times and dates listed except where noted otherwise.
• They have been in close contact with someone confirmed to have COVID-19 within the past 14 days.
• Live in a household with a person who is identified as a close contact of a person with confirmed COVID-19.
• They a temperature higher than 37.5 degrees or with symptoms consistent with COVID-19 infection, even if mild. Symptoms of COVID-19 include fever, cough, headache, fatigue, runny nose, blocked nose congestion, sore throat, shortness of breath, and loss of taste or loss of smell. Other reported symptoms of COVID-19 include muscle pain, joint pain, diarrhoea, nausea/vomiting and loss of appetite.

Visitor restrictions:

• Visitor restrictions remain in place, this includes no more than two visitors to a resident a day, so we request that visits be coordinated to comply with this limit.
• All staff and visitors must wear a surgical mask when on site.
• Visitors must undertake hand hygiene using sanitiser and/or hand washing upon entering and leaving the facility, and on entering and leaving the resident’s room (or designated visiting area).
• We encourage visitors to remain within the resident’s room or go to a designated outdoor area or alternative room where the resident and guests can keep apart from other residents.

Entry process:

• All visitors to Fresh Hope Care residential services are required to scan the QR Code before entering the facility. For details please click here.
• Fresh Hope Care require that visitors only enter through the main entrance and report to staff at the concierge/reception desk to confirm their details, and submit to a temperature check.

Resident outings (Greater Sydney Region – Ashwood and McCauley):

• Until at least 11.59pm on Wednesday 30 December 2020, residents from residential aged services in Greater Sydney, including Ashwood and McCauley Lodge Residential Care Services should not leave the facility to attend family gatherings and/or group excursions unless the visit is essential (such as a medical appointment).
• If a resident does leave the service for an unessential reason they will be required to go into 14-day self-isolation upon return.

Resident outings (Regional services – Coffs, Green Hills, Clelland, The Glen and Borella):

• Residents can leave the facility to attend small family gatherings.
• The size of a family gathering should be in line with current Government advice and physical distancing and hygiene measures must be adhered to during the visit.
• There should be no people at the gathering who are not permitted to visit a residential care service as listed above.
• There should not be more than two people from Greater Sydney, excluding the Northern Beaches at the gathering.
• If these restrictions are not met then the resident will be required to self-isolate upon return.

Some exceptions may apply on compassionate grounds. These should be discussed with the Manager of Residential Services/Director of Nursing at the facility.

If visits can be delayed and a later festive gathering organised please consider doing this to keep your loved ones as safe as possible.

We will endeavour to keep you informed of any changes as soon as they occur.

Should you have any questions please do not hesitate to contact myself or the Manager of Residential Services/Director of Nursing concerned.

Thank you for your ongoing support and understanding during this challenging time. I wish you a Merry Christmas and I hope you are able to enjoy celebrating with your loved ones, whether that be in person or virtually.

Updated advice issued by NSW Health indicates an increase in the areas with active cases of COVID-19.

Alexander Campbell House is in the Northern Beaches LGA and due to the increased risk of COVID-19 in the area, NSW Health has advised that visitors remain unable to be permitted until at least 11.59pm on Wednesday 30 December 2020. Those performing essential caring functions can continue to visit. Residents at Alexander Campbell House should not leave the facility to attend family gatherings and/or group excursions unless the visit is essential (such as a medical appointment).

Whilst visit restrictions are in place, is it important to maintain relationships through phone calls or Zoom. Fresh Hope Care can offer video calling devices to residents and encourage you to take advantage of this option. To arrange this and book a time, please contact the Manager of Residential Care Services.

Keep up-to-date with the list of NSW affected areas and the advice for those who may be affected.

We appreciate your support and assistance by complying with ongoing restrictions.

We have been notified by NSW Health that all Residential Care Services in NSW must exclude visitors until at least 11:59pm Wednesday 23 December. This may be extended and the advice is changing rapidly. We encourage you to regularly visit the NSW Health website to check the latest advice and areas of active community transmission.

Staff and visitors performing essential caring functions are exempt from these restrictions providing they wear a surgical mask while onsite and have not been to any locations on the self-isolate and get tested immediately list, at the times and dates listed and on the monitor for symptoms list, at the times and dates listed except where noted otherwise. In addition they must not have a fever or any symptoms of COVID-19, be a close contact of a person with confirmed COVID-19 or live in a household with a person who is identified as a close contact of a person with confirmed COVID-19. Visitors may also be exempt in exceptional circumstances.

Whilst visit restrictions are in place and especially being so close to Christmas, is it important to maintain relationships through phone calls or Zoom. Fresh Hope Care can offer video calling devices to residents and encourage you to take advantage of this option. To arrange this and book a time, please contact the Site Manager/Director of Nursing.

We will endeavour to keep you informed of changes to the directions to the Aged Care Sector as soon as they occur.

Should you have any questions please do not hesitate to myself or the Site Manager/Director of Nursing concerned.

Thank you for your ongoing support and understanding of the restrictions that are being put in place to best protect your love ones at this challenging time.

Please click here for more details.