Fires around The Glen – New Year’s Eve 2019

What was meant to be a celebration of the year ending turned into a spectacular fire show instead here at The Glen. We were warned that a catastrophic event was going to happen, so we had measures in place to evacuate within the facility. The word came late on Monday that we may have fires coming close to the facility – they sure did!!

Residents were all relocated to the middle level of our facility by the staff that were here that day and some staff that called in to assist.

As well as the Broulee Fire Brigade attending, we also had some staff assisting to put out spot fires before the brigade arrived. These staff and the firies are certainly highly commended for putting the fires out and helping to keep our residents and staff safe during this time.

During the time the water bombing helicopter was ably assisting to put the fires out as well – the fires were on two sides of the facility and quite close to houses in nearby streets as well.

To add to the melee there was no power and phone reception was spasmodic. We did end up with a generator until we had full power once more. Luckily near Christmas the Lifestyle staff had put up some solar lights along the verandas and these provided light to see with during the nights.

Unfortunately there were some staff and resident’s families that lost their homes in other areas of Batemans Bay.

Some comments mentioned by residents:

“Felt terrified/petrified as I have never been so close to a fire before. Hated being upstairs with so many people around – it was difficult to manoeuvre my wheelie walker at times. The staff were wonderful.”

“Everything was well handled – the inconvenience of moving upstairs was tolerable – but we all came out of it okay”

“Felt safe knowing that the fires were coming, we knew we would be safe upstairs. It was a very hectic time and we were well looked after – despite having no electricity for 2 days.”

“Felt very disorientated and daunting not being in our own rooms.”

“Staff were wonderful and I don’t know how they coped with everything”.

“It was great that we didn’t have to evacuate the facility.”

“The firies saved us, along with the staff that put out fires and the water bombers – they stopped the fires from spreading.”

“Grateful for the staff assistance. Felt terrified because of the fires. It was scary with the waterbombing and the noise of the helicopters was loud – bangs when the water hit the ground.”

“I had to move downstairs with all the windows and curtains closed and didn’t see what was happening outside. It made me feel cranky, irritable and bitchy!”

“Made me feel confused and frightened – we were looked after well. But if it happened again I would feel comfortable in the knowledge of what was going on.”

“It was not as bad as being stuck in an air raid shelter in England during the war!”

“When the rains came the kangaroos came down and were jumping around in the rain near my window – there was a family of them and they looked cute.”

A new resident’s comment:
“Having to be evacuated from my own home in Moruya to my daughter’s place in Catalina, made me feel safe. But I was confused because I couldn’t see what was happening.”

Some comments made from staff:
“The noise of the helicopters must’ve brought memories back to them of what it was like and how they felt during wartime.”

“It was also mentioned that some staff were terrified during the fires and having to evacuate from their homes and going to evacuation places.”

“Staff stuck together as a team. All worked really well together, some staff found it traumatic. People with dementia coped better than cognitive residents.”

“Most staff worked together really well. Residents coped extremely well given the circumstances.”

Thank you for caring.

On behalf of our residents and families, Fresh Hope Care would like to say thank you to all our magnificent nurses, aged care workers and first responders for the wonderful care you gave yesterday, and the loving care you will give today and all the tomorrows that follow.

We appreciate that you give your heart and soul in caring for those in need. You are such an essential part of the Fresh Hope Care family and we wouldn’t be who we are without you…

Thank you for being you.

Notice for Visitors to Fresh Hope Care Residential Care Facilities

Fresh Hope Care is following direction from NSW Government with the measures that must be put in place to help protect aged care residents from COVID-19. This is in accordance with the Public Health (COVID-19 Residential Aged Care Facilities) Order 2020 issued in the Government Gazette of the State of NSW Number 55, Tuesday 24 March 2020.

While many facilities have announced they will not accept any visitors, Fresh Hope Care recognise that support visits are important for our residents and continue to receive visitors providing the following procedure and limitations are adhered to.

The following people will not be permitted entry to a residential aged care facility:

  • People who have returned from overseas in the last 14 days.
  • People who have been in contact with someone confirmed to have COVID-19 in the last 14 days.
  • People with a temperature higher than 37.5 degrees or with symptoms of an acute respiratory illness (eg cough, sore throat, runny nose, shortness of breath).
  • Children aged 16 or younger, unless in special circumstances (these would need to be discussed with the Site Manager/Director of Nursing).
  • People who have not been vaccinated against influenza, if the vaccination is available to the person. 

To ensure compliance with these restrictions, Fresh Hope Care require that visitors only enter through the main entrance and report to staff at the concierge/reception desk to confirm their details, reason for the visit, state of their health and submit to a temperature check.

If waiting for attendance, please maintain a distance of 1.5 metres from other visitors or staff. 

Subsequent to the entrance process, we ask that visitors who are provided access follow the direction of a Fresh Hope Care staff member and abide by the below restrictions.

Visitor restrictions

  • Visits are to be a maximum of one family member, close friend or professional service at one time.
  • Only one care and support visit to a resident per day.
  • Visits to general residents should be no longer than 30 minutes. For specialty units please discuss visit duration with the Site Manager/Director of Nursing.
  • Visits should be conducted in resident’s room, outdoors or in designated areas only (not a communal space where the risk of transmission to residents is greater).
  • Social distancing practices are encouraged where possible, such as maintaining a distance of 1.5 metres.
  • Upon entry to and exit from a Fresh Hope Care Residential Care facility, visitors are to use the sanitiser provided.

Fresh Hope Care request any visitors avoid unnecessary interaction with other residents or staff and exercise standard infection prevention practices such as washing hands regularly, using sanitiser provided, covering coughs or sneezes and not attending any of the Fresh Hope Care facilities if unwell.

These are important measures to keep residents and staff safe. Anyone who does not comply with these restrictions will not be allowed to enter or may be asked to leave.

Other support and contact options

As an alternative to a visit, we encourage phone and video calls to residents. Fresh Hope Care can offer video calling devices to residents and encourage you to take advantage of this option to maintain relationships while visit restrictions are in place. To arrange this and book a time, please contact the Site Manager/Director of Nursing.

Further information

Any changes to restrictions will be posted to our website or, for specific queries, please contact the facility.

From all at Fresh Hope Care, we thank you for your understanding and cooperation.

Fresh Hope Care response to coronavirus – updated 31/03/20

Fresh Hope Care are continuing to monitor and adhere to Government direction to minimise the spread of coronavirus (COVID-19) and help keep residents safe. The latest statement by the Prime Minister has introduced new limits on any gathering to 2 persons only.

In accordance with this directive, and in addition to current visitor restrictions, any visit to a resident of a Fresh Hope Care facility must be limited to one family member, close friend or professional service.

Advice to not leave home unless necessary has been reinforced.

Other restrictions will remain in place as previously advised and again outlined below.

Persons not to enter an aged care facility include:

  • Those who have returned from overseas or have been in close contact with someone confirmed to have COVID-19 in the last 14 days
  • Anyone with a temperature higher than 37.5 degrees or with symptoms of an acute respiratory illness
  • Children aged 16 or younger, unless in special circumstances (these would need to be discussed with the Site Manager/Director of Nursing)
  • Anyone without an up-to-date vaccination against influenza, if the vaccination is available to the person.

To ensure compliance with these restrictions, visitors must only enter through the main entrance of a Fresh Hope Care facility and report to staff at the concierge/reception desk to confirm their details, reason for the visit, state of their health and submit to a temperature check. Failing to agree to any of these legal requirements will prohibit Fresh Hope Care from facilitating your entry into the facility.

Visitor restrictions

Fresh Hope Care has the following restrictions for visits and visitors:

  • Visits are to be a maximum of one family member, close friend or professional service at one time
  • Only one care and support visit to a resident per day
  • Visits to general residents should be no longer than 30 minutes. For specialty units please discuss visit duration with the Site Manager/Director of Nursing
  • Visits should be conducted in resident’s room, outdoors or in designated areas (not a communal space) and we encourage social distancing practices where possible, such as maintaining a distance of 1.5 metres Click here for further information about social distancing.
  • Upon entry to and exit from a Fresh Hope Care Residential Care facility visitors are to use the sanitiser provided.

Visitors are to avoid unnecessary interaction with other residents or staff and exercise standard infection prevention practices such as washing hands regularly, using sanitiser provided, covering coughs or sneezes and not attending any of the Fresh Hope Care facilities if unwell.

As outlined above, all visitors must only enter through a main entrance and let staff know they are there by reporting to the concierge/reception desk before proceeding inside a Fresh Hope Care Residential Care facility. If waiting for attendance, please maintain a distance of 1.5 metres from other visitors or staff. 

Thank you to those who have been following the new procedures and also taking advantage of phone and video calling. Fresh Hope Care can offer video calling devices to residents and encourage you to take advantage of this option to maintain relationships, rather than visit, wherever possible. To arrange this and book a time, please contact the Site Manager/Director of Nursing.

Further information

We encourage you to download the Australian Government’s Coronavirus (COVID-19) App which will ensure you have access to reliable, up to date information. 

Should you have questions about visiting restrictions please refer to updated notices posted to our website or, for specific queries, please contact the facility.

From all at Fresh Hope Care, we wish you good health. 

Fresh Hope Care response to coronavirus – updated 26/03/20

Fresh Hope Care has received direction from NSW Government with information about the public health order 2020 affecting aged care facilities and the measures that must be put in place to help protect residents from COVID-19.

In accordance with this directive, the measures already put in place by Fresh Hope Care remain, but with some additional requirements. Below is an update of the visit restrictions.

Persons not to enter an aged care facility include:

  • Those who have returned from overseas or have been in close contact with someone confirmed to have COVID-19 in the last 14 days.
  • Anyone with a temperature higher than 37.5 degrees or with symptoms of an acute respiratory illness.
  • Children aged 16 or younger, unless in special circumstances (these would need to be discussed with the Site Manager/Director of Nursing).
  • Anyone without an up-to-date vaccination against influenza, if the vaccination is available to the person. 

To ensure compliance with these restrictions, visitors must only enter through the main entrance of a Fresh Hope Care facility and report to staff at the concierge/reception desk to confirm their details, reason for the visit, state of their health and submit to a temperature check.

Visitor restrictions

Fresh Hope Care has the following restrictions for visits and visitors:

  • Visits are to be a maximum of two family members, close friends or professional service at one time.
  • Only one care and support visit to a resident per day.
  • Visits to general residents should be no longer than 30 minutes. For specialty units please discuss visit duration with the Site Manager/Director of Nursing.
  • Visits should be conducted in resident’s room, outdoors or in designated areas (not a communal space) and we encourage social distancing practices where possible, such as maintaining a distance of 1.5 metres. Click here for further information about social distancing.
  • Upon entry to and exit from a Fresh Hope Care Residential Care facility visitors are to use the sanitiser provided.

Fresh Hope Care request any visitors avoid unnecessary interaction with other residents or staff and exercise standard infection prevention practices such as washing hands regularly, using sanitiser provided, covering coughs or sneezes and not attending any of the Fresh Hope Care facilities if unwell.

As outlined above, all visitors must only enter through a main entrance and let staff know they are there by reporting to the concierge/reception desk before proceeding inside a Fresh Hope Care Residential Care facility. If waiting for attendance, please maintain a distance of 1.5 metres from other visitors or staff. 

To help maintain social contact with residents while visit limitations remain in place, we encourage phone and video calling by family and friends. Fresh Hope Care can offer video calling devices to residents. To arrange this and book a time, please contact the Site Manager/Director of Nursing.

Further information

If you require clarification about the limitations or seek further information, please contact the local Site Manager/Director of Nursing.

For a copy of the information issued by the Department of Health please click here for the fact sheet.

Fresh Hope Care will continue to post any updated information on our website.

Fresh Hope Care Response to coronavirus – 19/3/20

As you may be aware, the Australian Government has issued new restrictions on visits to aged care facilities in order to help protect residents from COVID-19.

In accordance with this directive, Fresh Hope Care has raised the restrictions to visitors at each of their Residential Care facilities.

Visit restrictions

Those who have returned from overseas or been in close contact with someone confirmed to have COVID-19 in the last 14 days prior to their visit  will not be able to visit a residential care facility. Nor will anyone with a fever or symptoms of a respiratory illness and visitors are asked to closely monitor their own health.

In addition, Fresh Hope Care will implement the following measures for restricting visits and visitors:

  • Visits are to be a maximum of two family members, close friends or professional service provider at one time.
  • Visits to general residents should be no longer than 30 minutes. For specialty units please discuss visit duration with the Site Manager/Director of Nursing.
  • Children aged 16 or younger will not be permitted unless in special circumstances (these would need to be discussed with the Site Manager/Director of Nursing).
  • Visits should be conducted in resident’s room, outdoors or in designated areas (not a communal space) and we encourage social distancing practices where possible, such as maintaining a distance of 1.5 metres. Click here for further information about social distancing.
  • Upon entry to and exit from a Fresh Hope Care Residential Care facility it is even more important to follow the usual practice of signing in/out and to use the hand sanitiser provided.

Fresh Hope Care request any visitors avoid unnecessary interaction with other residents or staff and exercise standard infection prevention practices such as washing hands regularly, using sanitiser provided, covering coughs or sneezes and not attending any of the Fresh Hope Care facilities if unwell.

Residents

Fresh Hope Care will continue to deliver quality care to our residents and has provided information about the new restrictions. Resident lifestyle activities will continue, but there may be some changes and a reduction in group activities in order to comply with the social distancing guidelines.

To help maintain social contact with residents while visit limitations remain in place, we encourage phone and video calling by family and friends. The Site Manager/Director of Nursing may be able to assist with arranging a video call.

Further information

If you require clarification about the limitations or seek further information, please contact the local Site Manager/Director of Nursing.

For a copy of the information issued by the Department of Health please click here for the fact sheet.

Fresh Hope Care will continue to follow the advice provided by the Department of Health and post any updated information on our website.

In these unprecedented times, we appreciate the support and cooperation displayed by all staff, residents, families and associates.

Fresh Hope Care response to coronavirus – 16/3/20

A letter from Lynn Bailey, Executive General Manager

The wellbeing of our residents and staff at Fresh Hope Care remains of utmost importance to us and so we are closely following advice and updates from the Department of Health in relation to coronavirus (COVID-19). 

In line with the most recent advice, staff and visitors to all Fresh Hope Care facilities are required to self-isolate for 14 days if returning from overseas. 

Self-isolation is also required for anyone who has been in close contact with a confirmed case, this includes contact with a person while they are infectious or in the 24 hours before their symptoms appear. 

As COVID-19 is most likely to spread from person-to-person contact, Fresh Hope Care also promotes social distancing. This includes avoiding handshaking and touching unless necessary and always exercising good hygiene and regularly disinfecting surface areas.

Fresh Hope Care take all illnesses displayed by our residents or staff seriously and exercise standard infection prevention practices such as washing hands regularly, using sanitiser, covering coughs or sneezes and not attending any of the Fresh Hope Care facilities if unwell. 

If you have recently been unwell, been in contact with someone who is unwell, or you have symptoms of respiratory illness please do not visit the facility until your symptoms have resolved. 

Fresh Hope Care continues to monitor updates and have preparations in place should the situation change.

In these unprecedented times, we appreciate the support and cooperation displayed by all staff, residents, families and associates to help prevent the spread of COVID-19.

Fresh Hope Care response to coronavirus – 5/3/20

A letter from Lynn Bailey, Executive General Manager

The wellbeing of our residents and staff at Fresh Hope Care is of utmost importance to us and so we are closely following advice from the Department of Health in relation to coronavirus (COVID-19). 

With the aim to minimise the risk of transmission and the disease spreading, Fresh Hope Care have advised all staff and requested all visitors follow the advice issued Monday 2 March that staff not attend for a period of 14 days upon returning from Italy or South Korea. And a period of self-isolation for 14 days is requested for anyone returning from, or having transited through, mainland China or Iran or been in close contact with a confirmed case. 

It is important to remember that while coronavirus is of concern, most people displaying symptoms such as fever, cough, sore throat or tiredness are likely suffering with a cold or other respiratory illness, not coronavirus.

Fresh Hope Care take all illnesses displayed by our residents or staff seriously and exercise standard infection prevention practices such as washing hands regularly, using sanitiser, covering coughs or sneezes and not attending any of the Fresh Hope Care facilities if unwell.  

Fresh Hope Care continues to monitor updates and have preparations in place should the situation change.

We appreciate the support and cooperation displayed by all staff, residents, families and associates.

Fresh Hope Care celebrates annual Excellence Awards

Fresh Hope Care’s annual Excellence Awards were celebrated at Oatlands House on Friday, November 8, 2019. Guests enjoyed canapes overlooking the golf course, followed by a delicious sit-down lunch and dessert. Seven employees and three volunteers were recognised for their invaluable service in going above and beyond the expected.

This year featured a change in the award names and structure. There were three Excellence Awards and each award was named after a significant and influential person in our history. Congratulations to Maureen Muir, Volunteer from Clelland Lodge who won the May Ashwood Award, Sue Martin, Registered Nurse from Borella House who won the Wyndham Jones Award, and Donna Carter, Village Manager from Henley Brae Retirement Village who won the Charles Cole Award.

Maureen was both shocked and delighted when her name was read out as the winner. She was nominated by her line manager who said, “Maureen always arrives with a friendly smile. She never misses a day and takes on extra at short notice. She treats everybody with dignity and respect. Maureen always puts others first and is a gem of a volunteer greatly admired by others.”

Garry Williams (Bunzl), Chris Powell (Chair of the Board), Sandy Jones (Bunzl), Maureen Muir (May Ashwood Winner), Lynn Bailey (Executive General Manager), Noelene O’Keefe (May Ashwood Finalist), and Debbie O’Neill (May Ashwood Finalist).

Sue was just as surprised, exclaiming that she couldn’t believe it, especially as she had also won a similar award six years ago. Her site manager nominated her and said, “Sue has demonstrated a commitment and passion for her work with Borella House residents. Often going well beyond her position description to ensure that residents get to appointments, and get essential items, such as eye glasses and dental prosthetics.”

Lynn Bailey (Executive General Manager), Andrew Ball (Executive Ministry Director), Sue Martin (Wyndham Jones Winner), Sue Manzini accepting on behalf of Melissa Pupovac (Wyndham Jones Finalist), Michael Brodnik accepting on behalf of Pujan Khatri (Wyndham Jones Finalist).

This is the first year that managers have been eligible to receive an award. After managing Henley Brae for almost 12 years, Donna became the first manager to receive an Excellence Award! She was very grateful and thanked the entire Retirement Living team. Donna was nominated by many of her residents, including one who said, “Donna is always there for you with a cheerful smile, together with her loving and caring nature. My husband was hospitalised for 8 weeks and I was totally exhausted caring 24/7 for him until Donna was informed. She stepped in to organise an emergency Carer for us, taking the pressure off me for which I am truly thankful.”

Stephanie Polley (Board Member), Donna Carter (Charles Cole Winner), Amanda Ackerley accepting on behalf of Joanne McAulay (Charles Cole Finalist), Roland Decena (Charles Cole Finalist), and Lynn Bailey (Executive General Manager).

The three Excellence Award winners each took home a well-deserved $3500 travel voucher!

This year, we also asked managers to nominate their long serving employees for a recognition award. The edibility requirement was that they needed have been with the organisation for 10 or more years and possess a consistent track record of outstanding service.

Congratulations to Megan Delaney, Business Support Officer from Coffs Haven Residential Care Service who took home the Long Service Recognition Award. Her manager nominated her and she said, ‘Megan is always kind, caring and respectful to everyone. At busy times, or if the roster is stretched, she will offer her assistance throughout the home. She is respected by everyone for her generous and willing attitude.”

Megan Delaney (Long Service Recognition Award Winner) and Richard Hanna (Board Member).

This year we had an impressive 61 nominations and all those nominated will be recognised and celebrated at local sites.

May Ashwood Award:
Maureen Muir, Clelland Lodge – Winner
Noelene O’Keefe, Magnolia Cottage – Finalist
Debbie O’Neill, Green Hills Residential Care Service – Finalist

Wyndham Jones Award:
Sue Martin, Borella House – Winner
Melissa Pupovac, McCauley Lodge – Finalist
Pujan Khatri, Alexander Campbell House – Finalist

Charles Cole
Donna Carter, Henley Brae Retirement Village – Winner
Joanne McAulay, The Glen Residential Care Service – Finalist
Roland Decena, Ashwood Residential Care Service – Finalist

Long Service Recognition Award:
Megan Delaney, Coffs Haven Residential Care Service – Winner

Thank you to everyone who attended the event and a special thank you to our sponsors for their support.

Fresh Hope Care Green Hills: Proposed Redevelopment Progress

Over the past several months we have held a number of meetings with Maitland City Council to review and re-assess our plans and have facilitated various focus groups on-site to gain valued input from residents, staff and relevant community stakeholders.

We are now excited to share some news in our journey.

In preparation for the development of our future precinct, we have recently facilitated the acquisition of 38, 40 and 42 Stronach Avenue, East Maitland and have received subsequent approval from Maitland City Council to proceed with the clearing of these sites.

Fresh Hope Care Executive General Manager, Lynn Bailey said, “Whilst we acknowledge there is still a long road ahead, this advancement is seen as a significant milestone towards the highly anticipated redevelopment of Fresh Hope Care Green Hills. We look forward to the completion of this important stage as soon as possible to allow progression to the next phase of development.