Congratulations to Stephanie Elliot on being one of The Australasian College of Health Service Managers (ACHSM NSW) Health Manager Leadership Award Winners (Aged Care) 

The 2021 ACHSM NSW Health Manager Leadership Awards was held on 6 December and focused on recognising outstanding Health Management leadership in the Aged Care sector. This year, in particular, Health Managers in Aged Care have been required to draw on their leadership skills and attributes, demonstrating daily their resilience, perseverance and a strong commitment to teamwork when leading through uncertainty. 

Fresh Hope Care’s manager of residential services, Stephanie Elliott, received the NSW Health Manager Leadership Award Winner (Aged care).

She was nominated by her peers because: 

Since commencing in her current role in 2020 Stephanie has done an outstanding job in improving the care and wellbeing of residents as well as improving staff engagement.

This year Stephanie ran a kindness initiative on-site to encourage staff with their agreed team charter. In a recent staff engagement survey undertaken across the whole organisation, Stephanie’s site had the highest level of staff engagement, an outstanding result and testament to her leadership.

Stephanie is a hands-on Manager who is currently mentoring two young RNs as Care Managers. With her mentoring and support these staff have developed the passion and skills required to meet the future needs of the aged care workforce. Stephanie knows and understands the needs of her residents and instils this resident focus across her team.

In June 2021 a redevelopment of the Green Hills site was announced which required the closure of an existing building. This resulted in the relocation of 60 residents and significant staffing changes. The initial time frame for implementation was 6 months, however under Stephanie’s leadership all residents were successfully relocated, and staffing changes were implemented within three months, without any care or industrial issues. Stephanie is a fitness enthusiast who leads twice-weekly boot camp for staff as well as a 5-minute burst of exercise to start key Aged Care Meetings, which have now become legendary through the broader organisation.

Stephanie Elliot is pictured above right.

We are so pleased that Steph has been recognised for her tremendous contributions to Fresh Hope Care this year. She is every bit deserving of this award.” – Lynn Bailey

Planning proposal for Fresh Hope’s Pendle Hill site in its final stages

Monday 20th December 2021 

The planning proposal for Fresh Hope’s Pendle Hill site is in its final stages and the draft voluntary planning agreement for the Pendle Hill site is presently on public exhibition for feedback on Cumberland City Council’s website via the following link:  

https://haveyoursay.cumberland.nsw.gov.au/dunmore-street-draft-vpa. 

At its meeting on 4 August 2021, Cumberland City Council resolved to prepare and exhibit a voluntary planning agreement to deliver a range of public benefits both on and off-site including: 

  • a monetary contribution of $450,000 to fund public domain upgrades in the Pendle Hill Town Centre  
  • the refurbishment, ongoing maintenance, and public access and use of heritage-listed Dunmore House 
  • the dedication of four new units to Council to be used as affordable housing 
  • the provision of publicly accessible open space on the site 
  • ongoing maintenance of landscaping, public footpath linkages and public furniture in the publicly accessible open space. 

The draft voluntary planning agreement has been prepared in consultation with Fresh Hope and Cumberland City Council who will work together to deliver the public benefits in future stages of the redevelopment.  

Media enquiries:
Lynn Bailey, Director Seniors Communities of Fresh Hope Care 02 8573 6003 

VISITOR RESTRICTIONS FOR ALL SERVICES – 30 NOVEMBER 2021

We have received an update from NSW Health in relation to visitors to residential aged care services who have recently returned from overseas. Visitors will not be able to enter any aged care service if they have been to an overseas country of concern in the past 14 days. Furthermore, visitors will not be able to enter if they have been to other overseas countries (not of concern) unless they are fully vaccinated and have received a negative PCR test at least 7 days after their arrival into NSW. 

 The below outlines the current restrictions. 

Visitors will be welcomed to Fresh Hope Care Residential Care Services provided: 

  • they are over 12 years and have received two doses of a COVID-19 vaccine at least 14 days prior to their visit and provide suitable evidence of this (unless they can provide a COVID-19 medical contraindication certificate) OR they are under 12 years and are accompanied by a fully vaccinated visitor 
  • they have not returned from an overseas country of concern in the past 14 days 
  • they have not returned from any other country (not of concern) in the past 7 days (they must have had a negative PCR test taken on or after day 7 following their arrival, otherwise they will need to wait 14 days before visiting) 
  • they do not have a fever (37.5 degrees or higher) or any symptoms consistent with COVID-19 infection, even if mild. These include, fever, cough, headache, fatigue, sore throat, runny nose, shortness of breath, and loss of taste or loss of smell. Other reported symptoms of COVID-19 include muscle pain, joint pain, diarrhoea, nausea/vomiting and loss of appetite 
  • they are not a close contact of a person with confirmed COVID-19 and are not within their isolation period 
  • they do not live in a household with a person who is currently isolating 
  • they are not waiting for a COVID-19 test result 

Visits must be: 

  • no more than four visitors per resident, per day (equating to two fully vaccinated visitors and two visitors aged under 12 years) 
  • in the resident’s room, in a designated outdoor area or alternative room where the resident and their visitors can keep apart from other residents 

Visitors must: 

  • Check in using the Service NSW QR code (or manually record your contact number)  
  • Answer screening questions If you have any symptoms, have been asked to self-isolate or have been to any areas of concern, entry will not be permitted.  
  • Provide evidence of COVID-19 Vaccination 
  • Submit to a temperature check 
  • Wear a surgical mask 

Where visits include a child under 12 it is strongly recommended, where possible: 

  • the visit is in an outdoor area 
  • the child wear a surgical mask 
  • arrange Rapid Antigen Testing (RAT) prior to a visit 

Doing the right thing is as important as always:  

  • Practice hand hygiene using sanitiser and/or hand washing  
  • Exercise personal responsibility for physical distancing measures 
  • Self-isolate if you are unwell or have recently returned from overseas or interstate  
  • Follow Government guidelines if you are diagnosed with COVID-19 

Resident outings: 

Residents are permitted to leave the Fresh Hope Care Residential Care Service and attend small family gatherings or for other reasons, but they must abide by the current Public Health (COVID-19 General) Order 2021.
 

We endeavour to keep information up to date on the Fresh Hope Care Website, or for further details about restrictions or entry process, please take a look at the COVID-19 news page on the Fresh Hope Care Website. However, as situations can change rapidly, we suggest checking for updates on the NSW Health website before visiting a Fresh Hope Care Residential Care Service. 

Should you have any questions about visitor access or need to discuss visiting under exceptional circumstances, such as end of life, please contact the Service directly. 

The letter which will be provided to all residents today detailing the changes is attached for your reference. 

Thank you for your understanding and cooperation. 

VISITOR RESTRICTIONS FOR ALL SERVICES – 11 OCTOBER 2021

We have received an update from NSW Health today in relation to visitors to residential aged care services and resident outings. We are pleased to share all stay at home orders across NSW have now been lifted. Restrictions have now been eased to allow visitors in all NSW residential aged care services and to allow residents to leave. The below outlines the update to restrictions.

Visitors will be welcomed to Fresh Hope Care Residential Care Services provided:

  • they are aged 12 or over
  • they have not been to any close, casual or monitor for symptoms locations in NSW OR Victoria, Queensland, and the Australian Capital Territory OR New Zealand in the last 14 days
  • they do not a fever (37.5 degrees or higher) or any symptoms consistent with COVID-19 infection, even if mild. These include, fever, cough, headache, fatigue, sore throat, runny nose, shortness of breath, and loss of taste or loss of smell. Other reported symptoms of COVID-19 include muscle pain, joint pain, diarrhoea, nausea/vomiting and loss of appetite
  • they are not a close contact of a person with confirmed COVID-19 and are within their isolation period
  • they do not live in a household with a person who is currently isolating
  • they are not waiting for a COVID-19 test result

Visits must be:

  • no more than two visitors per resident, per day
  • in the resident’s room, in a designated outdoor area or alternative room where the resident and their visitors can keep apart from other residents

Visitors must:

  • Check in using the Service NSW QR code (or manually record your contact number)
  • Answer screening questions If you have any symptoms, have been asked to self-isolate or have been to any areas of concern, entry will not be permitted
  • Provide evidence of two COVID-19 vaccination doses (the second dose must be at least 14 days prior to entry)
  • Submit to a temperature check
  • Wear a surgical mask

Doing the right thing is as important as always:

  • Practice hand hygiene using sanitiser and/or hand washing
  • Exercise personal responsibility for physical distancing measures
  • Self-isolate if you are unwell or have recently returned from overseas or interstate
  • Follow Government guidelines if you are diagnosed with COVID-19

Resident outings:

Residents are permitted to leave the Fresh Hope Care Residential Care Service and attend small family gatherings or for other reasons, but they must abide by the current Public Health (COVID-19 General) Order 2021.

Future changes:

  • Further lifting of restrictions is expected to occur when NSW reaches the 80% vaccination target and again on the 1 December. The latest updates are available on the Roadmap for easing COVID-19 restrictions
  • By 31 October 2021 any health practitioners attending a residential aged care service under arrangement by the resident must have at least 1 dose of a COVID-19 vaccination

We endeavour to keep information up to date here. However, as situations can change rapidly, we suggest checking for updates on the NSW Health website before visiting a Fresh Hope Care Residential Care Service.

Should you have any questions about visitor access or need to discuss visiting under exceptional circumstances, such as end of life, please contact the Service directly.

Thank you for your cooperation and we look forward to welcoming you back to visit your loved one.

VISITOR RESTRICTIONS FOR ALL SERVICES – 22 August 2021

We have received an update from NSW Health. All residential services in NSW must exclude visitors until further notice.

This means that all Fresh Hope Care Residential Care Services must now exclude visitors. 

Residents should only leave the Residential Care Service for essential reasons (e.g. medical appointments). If they do need to leave the Service, staff will provide appropriate PPE and infection control advice. 

Visitors performing essential caring functions may be allowed to visit, providing they wear a surgical mask while onsite, only see the resident in their room and have met all other screening requirements. Please contact the Manager of Residential Services to discuss and to seek approval.  

Support and contact options:
Fresh Hope Care has arrangements in place to support families to stay in touch with your loved ones, especially when you are unable to see them in person. We can offer video calling devices to residents and encourage you to take advantage of this option to maintain relationships while visit restrictions are in place. 

We endeavour to keep information up to date on the Fresh Hope Care Website, for further details about restrictions, please take a look at the COVID-19 news page on the Fresh Hope Care Website. However, as situations can change rapidly, we suggest checking for updates on the NSW Health website. 

Should you have any questions about visitor access, please contact the facility directly or call our Customer Enquiries Team on 1800 005 484.   

Thank you for everything you’re doing to help us in protecting the health and wellbeing of everyone in the Fresh Hope Care family at this challenging time. 

Rocco Andreacchio is a State Finalist in the 2021 LASA Excellence in Aged Services Awards

Rocco Andreacchio, Manager, Hospitality and Facilities is passionate about providing diverse and nutritious dining experiences to our residents at Fresh Hope Care. The positive and innovative changes he has implemented have transformed the experience for residents. 

Proud of Rocco’s achievements, his manager, Suzanne Moujalli, Head of Governance and Clinical Risk nominated him for an award in the LASA Excellence in Aged Services Awards. The nomination was successful, and Rocco was announced as one of only three State Finalists for the Individual Award! The LASA awards are highly regarded in the industry and it’s extremely impressive to become a state finalist. 

Read more…

VISITOR RESTRICTIONS FOR GREEN HILLS RESIDENTIAL CARE SERVICE – AUGUST 9, 2021

We have received an update from NSW Health. All Local Government Areas of Newcastle, Lake Macquarie, Maitland, Port Stephens, Cessnock, Dungog, Singleton and Muswellbrook must exclude visitors from 5pm 5 August 2021 until 12:01am Friday 13 August 2021. This includes Green Hills Residential Care Service.

Residents should only leave the Residential Care Service for essential reasons (e.g. medical appointments). If they do need to leave the Service, staff will provide appropriate PPE and infection control advice.

Visitors performing essential caring functions may be allowed to visit, providing they wear a surgical mask while onsite, only see the resident in their room and have met all other screening requirements. Please contact the Stephanie Elliot, Manager of Residential Services to discuss.

Support and contact options:
Fresh Hope Care has arrangements in place to support families to stay in touch with your loved ones, especially when you are unable to see them in person. We can offer video calling devices to residents and encourage you to take advantage of this option to maintain relationships while visit restrictions are in place.

We endeavour to keep information up to date on the Fresh Hope Care Website, for further details about restrictions, please take a look at the COVID-19 news page on the Fresh Hope Care Website. However, as situations can change rapidly, we suggest checking for updates on the NSW Health website.

Should you have any questions about visitor access, please contact the facility directly or call our Customer Enquiries Team on 1800 005 484.

Thank you for everything you’re doing to help us in protecting the health and wellbeing of everyone in the Fresh Hope Care family at this challenging time.

VISITOR RESTRICTIONS FOR SERVICES IN REGIONAL NSW – AUGUST 9, 2021

We have received new advice from NSW Health regarding visitor restrictions. There are new areas of concern in Regional NSW, Queensland, Victoria and South Australia.

If you plan to visit any of the Fresh Hope Care Residential Care services, we encourage you to check the list of sites via the links below.

Visitors will not be permitted entry to any residential aged care facility who:

  • have been to any close, casual or monitor for symptoms locationsin NSW in the last 14 days
  • live or have been to Greater Sydney in the last 14 days unless providing essential caring functionsor end of life visits
  • have been to the Local Government areas of Brisbane, Ipswich, Logan City, Moreton Bay, Redlands, Sunshine Coast, Gold Coast, Noosa, Somerset, Lockyer Valley and Scenic since 21 July 2021 unless providing essential caring functionsor for end of life visits.
  • have been to any close and casual contact places of high concernin Victoria, Queensland or South Australia
  • have a fever (37.5 degrees or higher) or any symptoms consistent with COVID-19 infection, even if mild. These include, fever, cough, headache, fatigue, sore throat, runny nose, shortness of breath, and loss of taste or loss of smell. Other reported symptoms of COVID-19 include muscle pain, joint pain, diarrhoea, nausea/vomiting and loss of appetite.
  • are a close contact of a person with confirmed COVID-19 and are within their self-isolation period
  • live in a household with a person who is currently self-isolating
  • are waiting for a COVID-19 test result

Resident Outings:

  • Residents should not attend a gathering with anyone present who has been in the Greater Sydney, Newcastle, Lake Macquarie, Maitland, Port Stephens, Cessnock, Dungog, Singleton, and Muswellbrook and Armidale Local Government Areas.

These restrictions are in addition to the entry requirements, which have been previously communicated. This includes:

  • Visits must be
    • in the resident’s room, in a designated outdoor area or alternative room where the resident and their visitors can keep apart from other residents
    • no more than two visitors at a time to ensure that distancing requirements can be met, so please coordinate your visits with other family / friends to comply with this limit
  • Visitors must:
    • Check in using the Service NSW QR code (or manually record your contact number)
    • Answer screening questions to help us understand if it is safe for you to visit. Fresh Hope Care require that visitors only enter through the main entrance and report to staff at the concierge/ reception desk to confirm their details. If you have any symptoms, have been asked to self-isolate or have been to any areas of concern, you will be asked to delay your visit.
  • Submit to a temperature check

Please note: Individual restrictions may be in place in facilities where there is an outbreak of other illness, and local conditions set by the Public Health Unit should be adhered to.

Other support and contact options
Fresh Hope Care has arrangements in place to support families to stay in touch with your loved ones, especially when you are unable to see them in person. We can offer video calling devices to residents and encourage you to take advantage of this option to maintain relationships while visit restrictions are in place.

To arrange this and book a time, please contact the Manager at your relevant site to make the necessary arrangements.

Doing the right thing is as important as always:

  • Practice hand hygiene using sanitiser and/or hand washing
  • Exercise personal responsibility for physical distancing measures
  • Self-isolate if you are unwell or have recently returned from overseas or interstate
  • Follow Government guidelines if you are diagnosed with COVID-19

We endeavour to keep information up to date on the Fresh Hope Care Website, for further details about restrictions or entry process, please take a look at the COVID-19 news page on the Fresh Hope Care Website. However, as situations can change rapidly, we suggest checking for updates on the NSW Health website before visiting a Fresh Hope Care Residential Care facility.

Should you have any questions about visitor access, please contact the service directly or call our Customer Enquiries Team on 1800 005 484.

Thank you for everything you’re doing to help us in protecting the health and wellbeing of everyone in the Fresh Hope Care family.