Fresh Hope Care response to coronavirus – updated 31/03/20

Fresh Hope Care are continuing to monitor and adhere to Government direction to minimise the spread of coronavirus (COVID-19) and help keep residents safe. The latest statement by the Prime Minister has introduced new limits on any gathering to 2 persons only.

In accordance with this directive, and in addition to current visitor restrictions, any visit to a resident of a Fresh Hope Care facility must be limited to one family member, close friend or professional service.

Advice to not leave home unless necessary has been reinforced.

Other restrictions will remain in place as previously advised and again outlined below.

Persons not to enter an aged care facility include:

  • Those who have returned from overseas or have been in close contact with someone confirmed to have COVID-19 in the last 14 days
  • Anyone with a temperature higher than 37.5 degrees or with symptoms of an acute respiratory illness
  • Children aged 16 or younger, unless in special circumstances (these would need to be discussed with the Site Manager/Director of Nursing)
  • Anyone without an up-to-date vaccination against influenza, if the vaccination is available to the person.

To ensure compliance with these restrictions, visitors must only enter through the main entrance of a Fresh Hope Care facility and report to staff at the concierge/reception desk to confirm their details, reason for the visit, state of their health and submit to a temperature check. Failing to agree to any of these legal requirements will prohibit Fresh Hope Care from facilitating your entry into the facility.

Visitor restrictions

Fresh Hope Care has the following restrictions for visits and visitors:

  • Visits are to be a maximum of one family member, close friend or professional service at one time
  • Only one care and support visit to a resident per day
  • Visits to general residents should be no longer than 30 minutes. For specialty units please discuss visit duration with the Site Manager/Director of Nursing
  • Visits should be conducted in resident’s room, outdoors or in designated areas (not a communal space) and we encourage social distancing practices where possible, such as maintaining a distance of 1.5 metres Click here for further information about social distancing.
  • Upon entry to and exit from a Fresh Hope Care Residential Care facility visitors are to use the sanitiser provided.

Visitors are to avoid unnecessary interaction with other residents or staff and exercise standard infection prevention practices such as washing hands regularly, using sanitiser provided, covering coughs or sneezes and not attending any of the Fresh Hope Care facilities if unwell.

As outlined above, all visitors must only enter through a main entrance and let staff know they are there by reporting to the concierge/reception desk before proceeding inside a Fresh Hope Care Residential Care facility. If waiting for attendance, please maintain a distance of 1.5 metres from other visitors or staff. 

Thank you to those who have been following the new procedures and also taking advantage of phone and video calling. Fresh Hope Care can offer video calling devices to residents and encourage you to take advantage of this option to maintain relationships, rather than visit, wherever possible. To arrange this and book a time, please contact the Site Manager/Director of Nursing.

Further information

We encourage you to download the Australian Government’s Coronavirus (COVID-19) App which will ensure you have access to reliable, up to date information. 

Should you have questions about visiting restrictions please refer to updated notices posted to our website or, for specific queries, please contact the facility.

From all at Fresh Hope Care, we wish you good health. 

Fresh Hope Care response to coronavirus – updated 26/03/20

Fresh Hope Care has received direction from NSW Government with information about the public health order 2020 affecting aged care facilities and the measures that must be put in place to help protect residents from COVID-19.

In accordance with this directive, the measures already put in place by Fresh Hope Care remain, but with some additional requirements. Below is an update of the visit restrictions.

Persons not to enter an aged care facility include:

  • Those who have returned from overseas or have been in close contact with someone confirmed to have COVID-19 in the last 14 days.
  • Anyone with a temperature higher than 37.5 degrees or with symptoms of an acute respiratory illness.
  • Children aged 16 or younger, unless in special circumstances (these would need to be discussed with the Site Manager/Director of Nursing).
  • Anyone without an up-to-date vaccination against influenza, if the vaccination is available to the person. 

To ensure compliance with these restrictions, visitors must only enter through the main entrance of a Fresh Hope Care facility and report to staff at the concierge/reception desk to confirm their details, reason for the visit, state of their health and submit to a temperature check.

Visitor restrictions

Fresh Hope Care has the following restrictions for visits and visitors:

  • Visits are to be a maximum of two family members, close friends or professional service at one time.
  • Only one care and support visit to a resident per day.
  • Visits to general residents should be no longer than 30 minutes. For specialty units please discuss visit duration with the Site Manager/Director of Nursing.
  • Visits should be conducted in resident’s room, outdoors or in designated areas (not a communal space) and we encourage social distancing practices where possible, such as maintaining a distance of 1.5 metres. Click here for further information about social distancing.
  • Upon entry to and exit from a Fresh Hope Care Residential Care facility visitors are to use the sanitiser provided.

Fresh Hope Care request any visitors avoid unnecessary interaction with other residents or staff and exercise standard infection prevention practices such as washing hands regularly, using sanitiser provided, covering coughs or sneezes and not attending any of the Fresh Hope Care facilities if unwell.

As outlined above, all visitors must only enter through a main entrance and let staff know they are there by reporting to the concierge/reception desk before proceeding inside a Fresh Hope Care Residential Care facility. If waiting for attendance, please maintain a distance of 1.5 metres from other visitors or staff. 

To help maintain social contact with residents while visit limitations remain in place, we encourage phone and video calling by family and friends. Fresh Hope Care can offer video calling devices to residents. To arrange this and book a time, please contact the Site Manager/Director of Nursing.

Further information

If you require clarification about the limitations or seek further information, please contact the local Site Manager/Director of Nursing.

For a copy of the information issued by the Department of Health please click here for the fact sheet.

Fresh Hope Care will continue to post any updated information on our website.

Fresh Hope Care Response to coronavirus – 19/3/20

As you may be aware, the Australian Government has issued new restrictions on visits to aged care facilities in order to help protect residents from COVID-19.

In accordance with this directive, Fresh Hope Care has raised the restrictions to visitors at each of their Residential Care facilities.

Visit restrictions

Those who have returned from overseas or been in close contact with someone confirmed to have COVID-19 in the last 14 days prior to their visit  will not be able to visit a residential care facility. Nor will anyone with a fever or symptoms of a respiratory illness and visitors are asked to closely monitor their own health.

In addition, Fresh Hope Care will implement the following measures for restricting visits and visitors:

  • Visits are to be a maximum of two family members, close friends or professional service provider at one time.
  • Visits to general residents should be no longer than 30 minutes. For specialty units please discuss visit duration with the Site Manager/Director of Nursing.
  • Children aged 16 or younger will not be permitted unless in special circumstances (these would need to be discussed with the Site Manager/Director of Nursing).
  • Visits should be conducted in resident’s room, outdoors or in designated areas (not a communal space) and we encourage social distancing practices where possible, such as maintaining a distance of 1.5 metres. Click here for further information about social distancing.
  • Upon entry to and exit from a Fresh Hope Care Residential Care facility it is even more important to follow the usual practice of signing in/out and to use the hand sanitiser provided.

Fresh Hope Care request any visitors avoid unnecessary interaction with other residents or staff and exercise standard infection prevention practices such as washing hands regularly, using sanitiser provided, covering coughs or sneezes and not attending any of the Fresh Hope Care facilities if unwell.

Residents

Fresh Hope Care will continue to deliver quality care to our residents and has provided information about the new restrictions. Resident lifestyle activities will continue, but there may be some changes and a reduction in group activities in order to comply with the social distancing guidelines.

To help maintain social contact with residents while visit limitations remain in place, we encourage phone and video calling by family and friends. The Site Manager/Director of Nursing may be able to assist with arranging a video call.

Further information

If you require clarification about the limitations or seek further information, please contact the local Site Manager/Director of Nursing.

For a copy of the information issued by the Department of Health please click here for the fact sheet.

Fresh Hope Care will continue to follow the advice provided by the Department of Health and post any updated information on our website.

In these unprecedented times, we appreciate the support and cooperation displayed by all staff, residents, families and associates.

Fresh Hope Care response to coronavirus – 16/3/20

A letter from Lynn Bailey, Executive General Manager

The wellbeing of our residents and staff at Fresh Hope Care remains of utmost importance to us and so we are closely following advice and updates from the Department of Health in relation to coronavirus (COVID-19). 

In line with the most recent advice, staff and visitors to all Fresh Hope Care facilities are required to self-isolate for 14 days if returning from overseas. 

Self-isolation is also required for anyone who has been in close contact with a confirmed case, this includes contact with a person while they are infectious or in the 24 hours before their symptoms appear. 

As COVID-19 is most likely to spread from person-to-person contact, Fresh Hope Care also promotes social distancing. This includes avoiding handshaking and touching unless necessary and always exercising good hygiene and regularly disinfecting surface areas.

Fresh Hope Care take all illnesses displayed by our residents or staff seriously and exercise standard infection prevention practices such as washing hands regularly, using sanitiser, covering coughs or sneezes and not attending any of the Fresh Hope Care facilities if unwell. 

If you have recently been unwell, been in contact with someone who is unwell, or you have symptoms of respiratory illness please do not visit the facility until your symptoms have resolved. 

Fresh Hope Care continues to monitor updates and have preparations in place should the situation change.

In these unprecedented times, we appreciate the support and cooperation displayed by all staff, residents, families and associates to help prevent the spread of COVID-19.

Fresh Hope Care response to coronavirus – 5/3/20

A letter from Lynn Bailey, Executive General Manager

The wellbeing of our residents and staff at Fresh Hope Care is of utmost importance to us and so we are closely following advice from the Department of Health in relation to coronavirus (COVID-19). 

With the aim to minimise the risk of transmission and the disease spreading, Fresh Hope Care have advised all staff and requested all visitors follow the advice issued Monday 2 March that staff not attend for a period of 14 days upon returning from Italy or South Korea. And a period of self-isolation for 14 days is requested for anyone returning from, or having transited through, mainland China or Iran or been in close contact with a confirmed case. 

It is important to remember that while coronavirus is of concern, most people displaying symptoms such as fever, cough, sore throat or tiredness are likely suffering with a cold or other respiratory illness, not coronavirus.

Fresh Hope Care take all illnesses displayed by our residents or staff seriously and exercise standard infection prevention practices such as washing hands regularly, using sanitiser, covering coughs or sneezes and not attending any of the Fresh Hope Care facilities if unwell.  

Fresh Hope Care continues to monitor updates and have preparations in place should the situation change.

We appreciate the support and cooperation displayed by all staff, residents, families and associates.

Fresh Hope Care celebrates annual Excellence Awards

Fresh Hope Care’s annual Excellence Awards were celebrated at Oatlands House on Friday, November 8, 2019. Guests enjoyed canapes overlooking the golf course, followed by a delicious sit-down lunch and dessert. Seven employees and three volunteers were recognised for their invaluable service in going above and beyond the expected.

This year featured a change in the award names and structure. There were three Excellence Awards and each award was named after a significant and influential person in our history. Congratulations to Maureen Muir, Volunteer from Clelland Lodge who won the May Ashwood Award, Sue Martin, Registered Nurse from Borella House who won the Wyndham Jones Award, and Donna Carter, Village Manager from Henley Brae Retirement Village who won the Charles Cole Award.

Maureen was both shocked and delighted when her name was read out as the winner. She was nominated by her line manager who said, “Maureen always arrives with a friendly smile. She never misses a day and takes on extra at short notice. She treats everybody with dignity and respect. Maureen always puts others first and is a gem of a volunteer greatly admired by others.”

Garry Williams (Bunzl), Chris Powell (Chair of the Board), Sandy Jones (Bunzl), Maureen Muir (May Ashwood Winner), Lynn Bailey (Executive General Manager), Noelene O’Keefe (May Ashwood Finalist), and Debbie O’Neill (May Ashwood Finalist).

Sue was just as surprised, exclaiming that she couldn’t believe it, especially as she had also won a similar award six years ago. Her site manager nominated her and said, “Sue has demonstrated a commitment and passion for her work with Borella House residents. Often going well beyond her position description to ensure that residents get to appointments, and get essential items, such as eye glasses and dental prosthetics.”

Lynn Bailey (Executive General Manager), Andrew Ball (Executive Ministry Director), Sue Martin (Wyndham Jones Winner), Sue Manzini accepting on behalf of Melissa Pupovac (Wyndham Jones Finalist), Michael Brodnik accepting on behalf of Pujan Khatri (Wyndham Jones Finalist).

This is the first year that managers have been eligible to receive an award. After managing Henley Brae for almost 12 years, Donna became the first manager to receive an Excellence Award! She was very grateful and thanked the entire Retirement Living team. Donna was nominated by many of her residents, including one who said, “Donna is always there for you with a cheerful smile, together with her loving and caring nature. My husband was hospitalised for 8 weeks and I was totally exhausted caring 24/7 for him until Donna was informed. She stepped in to organise an emergency Carer for us, taking the pressure off me for which I am truly thankful.”

Stephanie Polley (Board Member), Donna Carter (Charles Cole Winner), Amanda Ackerley accepting on behalf of Joanne McAulay (Charles Cole Finalist), Roland Decena (Charles Cole Finalist), and Lynn Bailey (Executive General Manager).

The three Excellence Award winners each took home a well-deserved $3500 travel voucher!

This year, we also asked managers to nominate their long serving employees for a recognition award. The edibility requirement was that they needed have been with the organisation for 10 or more years and possess a consistent track record of outstanding service.

Congratulations to Megan Delaney, Business Support Officer from Coffs Haven Residential Care Service who took home the Long Service Recognition Award. Her manager nominated her and she said, ‘Megan is always kind, caring and respectful to everyone. At busy times, or if the roster is stretched, she will offer her assistance throughout the home. She is respected by everyone for her generous and willing attitude.”

Megan Delaney (Long Service Recognition Award Winner) and Richard Hanna (Board Member).

This year we had an impressive 61 nominations and all those nominated will be recognised and celebrated at local sites.

May Ashwood Award:
Maureen Muir, Clelland Lodge – Winner
Noelene O’Keefe, Magnolia Cottage – Finalist
Debbie O’Neill, Green Hills Residential Care Service – Finalist

Wyndham Jones Award:
Sue Martin, Borella House – Winner
Melissa Pupovac, McCauley Lodge – Finalist
Pujan Khatri, Alexander Campbell House – Finalist

Charles Cole
Donna Carter, Henley Brae Retirement Village – Winner
Joanne McAulay, The Glen Residential Care Service – Finalist
Roland Decena, Ashwood Residential Care Service – Finalist

Long Service Recognition Award:
Megan Delaney, Coffs Haven Residential Care Service – Winner

Thank you to everyone who attended the event and a special thank you to our sponsors for their support.

Fresh Hope Care Green Hills: Proposed Redevelopment Progress

Over the past several months we have held a number of meetings with Maitland City Council to review and re-assess our plans and have facilitated various focus groups on-site to gain valued input from residents, staff and relevant community stakeholders.

We are now excited to share some news in our journey.

In preparation for the development of our future precinct, we have recently facilitated the acquisition of 38, 40 and 42 Stronach Avenue, East Maitland and have received subsequent approval from Maitland City Council to proceed with the clearing of these sites.

Fresh Hope Care Executive General Manager, Lynn Bailey said, “Whilst we acknowledge there is still a long road ahead, this advancement is seen as a significant milestone towards the highly anticipated redevelopment of Fresh Hope Care Green Hills. We look forward to the completion of this important stage as soon as possible to allow progression to the next phase of development.

The Glen’s 10-year anniversary

This year marks 10 years since Fresh Hope Care’s The Glen Residential Care Service first opened its doors. Residents, families and staff celebrated the occasion on Tuesday 23rd July with a BBQ lunch, tree planting, an afternoon party and lots of cake.  

Staff dressed up in the era they were born, and residents and families joined in on the fun by wearing an array vibrant hats, wigs and feather bowers. 

Lemon, lime and orange trees were planted by three long serving staff members to further celebrate the milestone.  

Manager of Residential Services, Amanda Ackerley remarked on how proud she is of the staff and everything the service has achieved over the past 10 years.  

She said, “We have so many wonderful residents, supportive families and a great reputation in the local community”. 

The Glen was built by John Wakelin in 2009 to offer a greater diversity of choice in the local area.  

In 2012, it was acquired by Fresh Hope Care, a not-for-profit organisation who has been providing aged care services for over 80 years.  

The Glen is a 92-bed modern aged care service where all the rooms are separate and feature kitchenettes and private ensuites. Many also provide beautiful outlooks to the surrounding native bushland.  

There have been many changes over the years, including a recent fresh coat of paint and the addition of a café and garden areas. Residents enjoyed seeing the changes via the ‘now and then’ photo display which was put together as part of the celebrations.  

During the afternoon party, the cake was cut by Lillian Burkinshaw who has been a proud resident of The Glen for eight years. Lillian thanked the staff for organising the event and everyone for participating in the celebrations.  

She said, “It is a privilege to be here and to cut the cake on this significant day. Happy birthday to The Glen!”. 

Fresh Hope Care’s Woodlands Residential Care Service at Cherrybrook

Over the past few years Woodlands has faced challenges with bushfire and storm risks and, at times, an unreliable energy supply. After a comprehensive review of the facility it is clear that an extensive redevelopment of Woodlands is required to lift safety and emergency management systems to the required level, and upgrade amenities to the standards expected in residential aged care accommodation today. 

Unfortunately, recent changes to the requirements of aged care facilities in bushfire-prone areas mean that any redevelopment of Woodlands is unlikely to be approved. As we will not compromise on the safety and health of our residents, we are left with no option but to propose the closure of Woodlands Residential Care Service from 1 October 2019. 

Fresh Hope Care Executive General Manager, Lynn Bailey said, “We are working with all residents and families to identify alternative accommodation arrangements suited to their unique needs and circumstances. These may be within other Fresh Hope Care facilities or with other providers. There are a range of aged accommodation options in the Cherrybrook area and we are confident all residents will be able to be relocated.”