COVID-19 News
COVID-19 News is updated regularly, please click here to access.
COVID-19 News is updated regularly, please click here to access.
Below is an outline of the restrictions for Fresh Hope Care Residential Care facilities. This is in line with NSW Health advice for Aged Care Facilities due to the outbreak of COVID-19.
People will not be permitted entry to any residential aged care facility if:
Some exceptions may apply on compassionate grounds. These should be discussed with the Director of Nursing/Site Manager at the facility.
Entry process:
Visitor restrictions:
Resident outings:
Residents continue to be able to leave the facility to attend small family gatherings.
As NSW Health advice is regularly updated, there may be changes to restrictions and guidelines, so it is important to adhere to direction of Fresh Hope Care staff. If you are planning a visit and have any questions about the process or restrictions, please call ahead to the site.
Visitor restrictions for:
We have received updated advice from NSW Health regarding visitor restrictions.
Until further notice Residential Care Services in Northern Area of the Northern Beaches, City of Wollongong, Cumberland City Council, or the Canterbury Ward of Canterbury Bankstown Council must exclude Visitors, except those performing essential caring functions. Effective for Ashwood (Shaw House, Ashwood House, Crawford Lodge) and McCauley Lodge Residential Care Services.
Visitors from Northern Area of the Northern Beaches, City of Wollongong, Cumberland City Council or the Canterbury Ward of Canterbury Bankstown Council are not permitted to visit Residents in residential aged care facilities including regional areas. Effective for Alexander Campbell House, Coffs Haven Residential Care Service, Greenhills Residential Care Service, The Glen Residential Care Service, Clelland Lodge and Borella House. No more than two visitors to a resident a day are permitted, so we request that visits be coordinated to comply with this limit.
People will not be permitted entry to any residential aged care service if:
Additional requirements:
Entry process:
Resident outings:
We will endeavour to keep you informed of any changes as soon as they occur. Please check with the service you are planning to visit prior to you commencing travel to ensure you are aware of any local Public Health requirements in additional to those of NSW Health.
Should you have any questions please do not hesitate to contact myself or the Manager of Residential Services/Director of Nursing concerned.
Thank you for your ongoing support and understanding during this challenging time.
We have received updated advice from NSW Health regarding visitor restrictions for Greater Sydney and surrounding areas.
Until at least 11.59pm on Wednesday 6 January 2021 all Residential Care Services in Greater Sydney area (including Blue Mountains, Central Coast and Wollongong City Council) must exclude Visitors, except those performing essential caring functions. Effective for Alexander Campbell House, Ashwood (Shaw House, Ashwood House, Crawford Lodge) and McCauley Lodge Residential Care Services.
For that same period visitors from Greater Sydney are not permitted to visit Residents in residential aged care facilities including regional areas. Effective for Coffs Haven Residential Care Service, Greenhills Residential Care Service, The Glen Residential Care Service, Clelland Lodge and Borella House.
People will not be permitted entry to any residential aged care service if:
FHC Regional Visitor restrictions:
Entry process:
Resident outings:
Some exceptions may apply on compassionate grounds. These should be discussed with the Manager of Residential Services/Director of Nursing.
We will endeavour to keep you informed of any changes as soon as they occur. Please check with the service you are planning to visit prior to you commencing travel to ensure you are aware of any local Public Health requirements in additional to those of NSW Health.
Should you have any questions please do not hesitate to contact myself or the Manager of Residential Services/Director of Nursing concerned.
Thank you for your ongoing support and understanding during this challenging time.
Barbara Nalder is a resident at Forestville Retirement Village and has been sewing face masks for her family.
We have received updated advice from NSW Health regarding visitor restrictions over the Christmas period.
All Residential Care Services in NSW outside of the Northern Beaches LGA can permit visitors until at least 11:59pm on Wednesday 30 December under the restrictions advised by NSW Health. These are outlined below.
People will not be permitted entry to any residential aged care service if:
Visitor restrictions:
Entry process:
Resident outings (Greater Sydney Region – Ashwood and McCauley):
Resident outings (Regional services – Coffs, Green Hills, Clelland, The Glen and Borella):
Some exceptions may apply on compassionate grounds. These should be discussed with the Manager of Residential Services/Director of Nursing at the facility.
If visits can be delayed and a later festive gathering organised please consider doing this to keep your loved ones as safe as possible.
We will endeavour to keep you informed of any changes as soon as they occur.
Should you have any questions please do not hesitate to contact myself or the Manager of Residential Services/Director of Nursing concerned.
Thank you for your ongoing support and understanding during this challenging time. I wish you a Merry Christmas and I hope you are able to enjoy celebrating with your loved ones, whether that be in person or virtually.
Updated advice issued by NSW Health indicates an increase in the areas with active cases of COVID-19.
Alexander Campbell House is in the Northern Beaches LGA and due to the increased risk of COVID-19 in the area, NSW Health has advised that visitors remain unable to be permitted until at least 11.59pm on Wednesday 30 December 2020. Those performing essential caring functions can continue to visit. Residents at Alexander Campbell House should not leave the facility to attend family gatherings and/or group excursions unless the visit is essential (such as a medical appointment).
Whilst visit restrictions are in place, is it important to maintain relationships through phone calls or Zoom. Fresh Hope Care can offer video calling devices to residents and encourage you to take advantage of this option. To arrange this and book a time, please contact the Manager of Residential Care Services.
Keep up-to-date with the list of NSW affected areas and the advice for those who may be affected.
We appreciate your support and assistance by complying with ongoing restrictions.
Magnolia Cottage is Fresh Hope Care’s day respite centre for people with memory loss. It is located in Nowra and the work the team do there makes a huge difference to the lives of those in the local community. The cottage is beautiful and quaint, but it had started to also become a little tired and outdated.
We have been notified by NSW Health that all Residential Care Services in NSW must exclude visitors until at least 11:59pm Wednesday 23 December. This may be extended and the advice is changing rapidly. We encourage you to regularly visit the NSW Health website to check the latest advice and areas of active community transmission.
Staff and visitors performing essential caring functions are exempt from these restrictions providing they wear a surgical mask while onsite and have not been to any locations on the self-isolate and get tested immediately list, at the times and dates listed and on the monitor for symptoms list, at the times and dates listed except where noted otherwise. In addition they must not have a fever or any symptoms of COVID-19, be a close contact of a person with confirmed COVID-19 or live in a household with a person who is identified as a close contact of a person with confirmed COVID-19. Visitors may also be exempt in exceptional circumstances.
Whilst visit restrictions are in place and especially being so close to Christmas, is it important to maintain relationships through phone calls or Zoom. Fresh Hope Care can offer video calling devices to residents and encourage you to take advantage of this option. To arrange this and book a time, please contact the Site Manager/Director of Nursing.
We will endeavour to keep you informed of changes to the directions to the Aged Care Sector as soon as they occur.
Should you have any questions please do not hesitate to myself or the Site Manager/Director of Nursing concerned.
Thank you for your ongoing support and understanding of the restrictions that are being put in place to best protect your love ones at this challenging time.
Please click here for more details.