A letter from Lynn Bailey, Executive General Manager

The wellbeing of our residents and staff at Fresh Hope Care remains of utmost importance to us and so we are closely following advice and updates from the Department of Health in relation to coronavirus (COVID-19). 

In line with the most recent advice, staff and visitors to all Fresh Hope Care facilities are required to self-isolate for 14 days if returning from overseas. 

Self-isolation is also required for anyone who has been in close contact with a confirmed case, this includes contact with a person while they are infectious or in the 24 hours before their symptoms appear. 

As COVID-19 is most likely to spread from person-to-person contact, Fresh Hope Care also promotes social distancing. This includes avoiding handshaking and touching unless necessary and always exercising good hygiene and regularly disinfecting surface areas.

Fresh Hope Care take all illnesses displayed by our residents or staff seriously and exercise standard infection prevention practices such as washing hands regularly, using sanitiser, covering coughs or sneezes and not attending any of the Fresh Hope Care facilities if unwell. 

If you have recently been unwell, been in contact with someone who is unwell, or you have symptoms of respiratory illness please do not visit the facility until your symptoms have resolved. 

Fresh Hope Care continues to monitor updates and have preparations in place should the situation change.

In these unprecedented times, we appreciate the support and cooperation displayed by all staff, residents, families and associates to help prevent the spread of COVID-19.