Shadow Minister visits Ashwood Residential Care Service

On Thursday afternoon, residents and staff at Ashwood Aged Care Residence had the great opportunity to meet with the Shadow Minister for Senior Australians and Aged Care Services, Ms Clare O’Neil and Member for Parramatta, Mr Andrew Charlton.

Anjee Seekcun and her team hosted the afternoon and Ms O’Neil and Mr Charlton were warmly welcomed with a sumptuous afternoon tea and enjoyed the chance to chat with our residents, staff and also Lynn Bailey, Director of Seniors Communities and Fresh Hope CEO, Dan Dwyer.

Over tea and cupcakes, residents shared openly with the visitors about their experience at Ashwood and ideas and possible opportunities for change within the service. Ms O’Neill and Mr Charlton also met with a number of staff ranging from care, kitchen to maintenance team members asking for honest feedback and what they could do to better advocate for them.

Ms O’Neil took great interest in our services and the different issues we face in the sector. Lynn shared the understandable challenges we have had with staffing, particularly over the last two years, and how the funding model needs reviewing. Dan also voiced the challenges faced with the lengthy process in the master planning for the redevelopment of the site.

Ashwood Aged Care Residence was the first residential care service established by Churches of Christ in 1938, accommodating over 170 residents. The redevelopment we are working towards at Pendle Hill will enhance the existing facilities to create a vibrant intergenerational community and provide additional and improved housing for residents while ensuring best practice and innovation is adopted across the site.

Lynn shared, “We’re so grateful for the time the Shadow Minister and member for Parramatta spent with us and their genuine interest in our work here. Thank you also to Anjee and her exceptional team for hosting the afternoon so well.”


Below is an outline of the updated restrictions for Fresh Hope Care Residential Care facilities. This is in line with NSW Health advice for Aged Care Facilities due to the outbreak of COVID-19.

The following people will not be permitted entry to a residential aged care facility:

  • People who have returned from overseas in the last 14 days.
  • People who have been in Victoria within the last 14 days.
  • People who have visited any of the locations linked to the COVID-19 outbreak in South Western Sydney (see updated list of venues and dates here) in the last 14 days. It is important to regularly check the website, as this list may expand.
  • People who have been in the following local government areas of Albury, Parramatta, Liverpool, Campbelltown, Camden, Wingecarribee and Wollondilly in the last 14 days.
  • People who have been in contact with someone confirmed to have COVID-19 in the last 14 days.
  • People with a temperature higher than 37.5 degrees or with symptoms of an acute respiratory illness (eg cough, sore throat, runny nose, shortness of breath).
  • People who have not been vaccinated against influenza (unless exempt on medical grounds).

To ensure compliance with these restrictions, Fresh Hope Care require that visitors only enter through the main entrance and report to staff at the concierge/reception desk to confirm their details, reason for the visit, state of their health, present documentation about flu vaccination (unless already on file) and submit to a temperature check.

If waiting for attendance, please maintain a distance of 1.5 metres from other visitors or staff. 

Subsequent to the entrance process, we ask that visitors who are provided access follow the direction of a Fresh Hope Care staff member and abide by the below restrictions.

Visitor restrictions

  • Two visitors to a resident are permitted each day, either two at one time or concurrently, unless an exception has been granted by the Site Manager.
  • Visits should be conducted in resident’s room, outdoors or in designated areas only (not a communal space where the risk of transmission to residents is greater).
  • Social distancing practices are encouraged where possible, such as maintaining a distance of 1.5 metres.
  • Upon entry to and exit from a Fresh Hope Care Residential Care facility visitors are to use the sanitiser provided.

Time of the visit is not limited and children are permitted to enter, but must be supervised and comply with visiting restrictions and adhere to the same guidelines around hygiene, visitor numbers and social distancing.

Fresh Hope Care request any visitors avoid unnecessary interaction with other residents or staff and exercise standard infection prevention practices such as washing hands regularly, using sanitiser provided, covering coughs or sneezes and not attending any of the Fresh Hope Care facilities if unwell.

These are important measures to keep residents and staff safe. Anyone who does not comply with these restrictions will not be allowed to enter or may be asked to leave.

Residents leaving the facility

Fresh Hope Care request you defer any non-essential outings for residents as the community risk in NSW continues.

Group excursions are not permitted. 

Other support and contact options

As an alternative to a visit, we encourage phone and video calls to residents. Fresh Hope Care can offer video calling devices to residents and encourage you to take advantage of this option to maintain relationships while visit restrictions are in place. To arrange this and book a time, please contact the Site Manager/Director of Nursing.

Further information

We endeavour to keep information up to date on our website, however recommend checking the latest restricted areas and calling the site before you travel to ensure you know the latest requirements.  

Thank you for your patience, understanding and cooperation.

Volunteer Pastoral Care


Pastoral Care

Connecting with other people is important for our health and wellbeing; however, many older Australians find loneliness is an issue for them. Fresh Hope Engage employs Chaplains who spend quality time with people who receive home care services, live in residential services and retirement villages, providing genuine spiritual and emotional care. As a Volunteer Pastoral Carer, you will assist our Chaplains with this. You can listen, share stories and memories, and reminisce together – all over a cup of tea.

You will have regular individual and group meetings with the chaplain of the program so you feel supported and encouraged.

Preparing you as a Volunteer Pastoral Carer

Fresh Hope Care, in partnership with Fresh Hope Engage, is offering a Volunteer Pastoral Care training course. The pilot program is based in Pendle Hill, NSW, with a view to expand to other locations in the future. The “Spiritual Care Series” is a nationally recognised training program, featuring Professor John Swinton, who uses exciting and varying training materials and methods.

To participate in our training course is free. The course consists of nine two-hour sessions, one evening a week. Once you have completed your training, under the supervision of your Chaplain, you will be able to offer social, emotional and spiritual support within our Fresh Hope Care Services.

Many volunteers comment on how fulfilling their role is, and how they get as much, if not more, from being a volunteer than those who receive the service.

We hope that you will join us at Fresh Hope Care to become a Volunteer Pastoral Carer.

If you are interested please contact us today to find out more information and get started.

Call 1800 005 484 or email

Henley Brae Open Day

Please RSVP on 1800 005 484 – limited spaces available! 

Are you thinking about moving into a retirement village? Or concerned about your lifestyle changes or the cost to relocate and downsize? Please join us at the Living Care, Henley Brae Retirement Village Open Day on Tuesday 12th December 2017!

Industry experts Jill Fellowes and Karen Mattingley will be there to talk on ‘Demystifying Retirement Living’ and answer all your questions!

Drawing on her considerable experience working in Retirement Living Villages across NSW and her 30 years in education and marketing, Jill Fellowes will present a concise talk ‘Demystifying Retirement Living’. Jill’s presentation will cover Retirement Living contracts, the reasons that people choose to enter a retirement village and an explanation of costs and other important details.
As a licensed Real Estate professional with numerous awards to her name, Karen Mattingley can also claim to have considerable specialist knowledge of Retirement Living with a good understanding of the needs and desires of those considering downsizing to retirement living. Karen will provide further information on the benefits of retirement living and be on hand to assist you to have a better understanding of Retirement Living options.

The presentation will start at 10:30am and will be followed by a complimentary high tea and tour of two brand new villas. The villas are stylish and spacious with internal garage access and private outdoor space. The villas are available now for $620,000*.

Included in the tour are our superb leisure facilities and an opportunity to chat with our Retirement Living General Manager, Tracey Palser. Some of the current residents will be available to discuss village life and the upside of retirement living.

*Ask us about our terms and fees

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