Visitor restrictions to Fresh Hope Care facilities due to COVID-19

NSW Health have issued updated advice for residential care facilities. 

With health and wellbeing of all residents and staff of the utmost importance to Fresh Hope Care, we continue to take all precautions and comply with the Government advice. We appreciate the cooperation of families and friends to adhere to the restrictions and to work with staff as directed. 

Please click here to read the updated requirement before entering any Fresh Hope Care residential facility.

From 23 November 2020 Victorian residents can visit residential aged care facilities in NSW. This is in line with today’s reopening of the NSW/VIC boarder and it demonstrates the significant reduction of COVID-19 cases in Victoria.

From 6 November 2020, the following restrictions apply for visitors to all Fresh Hope Care Residential Care facilities:

  • Visits are to be maximum of two family members, close friends or professional service at one time and children must be closely supervised.
  • We encourage visitors to remain within the resident’s room or go to a designated outdoor area or alternative room where the resident and guests can keep apart from other residents.
  • Visitors must undertake hand hygiene using sanitiser and/or hand washing upon entering and leaving the facility, and on entering and leaving the resident’s room (or designated visiting area).
  • Visitors must provide name, contact details and submit to a temperature check and health screening. 

As directed by staff, some situations require extra precautions for visitors who in the past 14 days have been:

  • in an area with increased testing (at 23 November this includes Liverpool LGA and Wingecarribee LGA)
  • to large shopping centre listed on the monitor for symptoms web page marked as “not excluded from visiting a residential aged care facility or residential disability care facility”
  • To see what areas are included, please click on the links to the NSW Health website.

If this applies to you, you will be required to wear a mask while visiting and will be escorted by staff when going to or from a resident’s room (or designated visiting area).

People will not be permitted entry to any residential aged care facility if:

  • They have a temperature 37.5 degrees or higher or any symptoms consistent with COVID-19 infection, even if mild. These include, fever, cough, headache, fatigue, sore throat, runny nose, shortness of breath, and loss of taste or loss of smell. Other reported symptoms of COVID-19 include muscle pain, joint pain, diarrhoea, nausea/vomiting and loss of appetite.
  • During the past 14 days have:
    • been identified as a close contact of a COVID-19 case.
    • been in any of the locations listed on the self-isolate and get tested immediately page, at the times and dates listed.
    • been in any of the locations listed on the monitor for symptoms page, at the times and dates listed, except where noted otherwise on the web page.

From 17 November 2020, people will not be permitted entry to any residential aged care facility if:

Some exceptions may apply on compassionate grounds. These should be discussed with the Director of Nursing/Site Manager at the facility.

Resident outings

Residents continue to be able to leave the facility to attend small family gatherings.

  • The size of a family gathering should be in line with current Government advice and physical distancing and hygiene measures must be adhered to during the visit.
  • Outings should be planned to take place outdoors as much as possible. If planning a visit to an indoor location, choose venues that are well-ventilated and not crowded.
  • Residents should wear face masks when physical distancing cannot be maintained, including shared transport, where possible.

If planning a visit and have any questions about the process or restrictions, please call ahead to the site.

UPDATED ADVICE FROM CHIEF HEALTH OFFICER, NSW HEALTH – 25 AUGUST 2020

Fresh Hope Care have received updated advice for Residential Aged Care Facilities from the Chief Health Officer, NSW Health, dated 25 August 2020. This updates the previous advice received and areas of restriction for visitors. A copy of the advice received can be viewed here.

As updates are received and requirements are changing at short notice, it is important for anyone planning to visit a Fresh Hope Care Residential Care Service to check the latest information or call ahead to a site before visiting.

UPDATED ADVICE FROM CHIEF HEALTH OFFICER, NSW HEALTH – 7 AUGUST 2020

Fresh Hope Care have received updated advice for Residential Aged Care Facilities from the Chief Health Officer, NSW Health, dated 5 August 2020. This updates the previous advice received and areas of restriction for visitors. A copy of the advice received can be viewed here.

As updates are received and requirements are changing at short notice, it is important for anyone planning to visit a Fresh Hope Care Residential Care Service to check the latest information or call ahead to a site before visiting.

Updated advice from Chief Health Officer, NSW Health – 30 July 2020

Fresh Hope Care have received updated advice for Residential Aged Care Facilities from the Chief Health Officer, NSW Health, dated 30 July 2020. This expands the previous advice received and areas of restriction for visitors. A copy of the advice received can be viewed here.

As updates are received and requirements are changing at short notice, it is important for anyone planning to visit a Fresh Hope Care Residential Care Service to check the latest information or call ahead to a site before visiting.

Latest advice from the NSW Health Chief Health Officer for residential care facilities – UPDATED 27/07/20

As advised last Thursday (23rd July), we can all expect to receive regular updates on requirements relating to COVID-19 from the NSW Health Chief Health Officer.  To that end, it is appropriate that we share the latest information issued to us that we are all required to comply with.

Please refer to this link to review the detail.  We also encourage all families of residential care residents to continue to monitor NSW Health information for families – which can be accessed at this link.

NOTICE FOR VISITORS TO OTHER FRESH HOPE CARE RESIDENTIAL CARE FACILITIES – UPDATED 23/07/20

NSW government are working to contain the current outbreak of COVID-19 through issuing advice about hotspot areas where there are associated cases and making strong recommendations for people who have been in those areas. As part of this, NSW Health have issued special advice for Aged Care Facilities and Fresh Hope Care have now updated their restrictions to visitors. This includes restricting people from entering who have been to any of the list of venues or local government areas identified. As the guidelines and restrictions are being reviewed frequently, please refer directly to the NSW Health website for the latest requirements – click here to access the “COVID-19 – Information for families of residential care facility residents”. We will also continue to provide updates on our Fresh Hope Care website.

If planning a visit, please help us keep residents and staff safe by keeping up to date with areas that have associated cases and do not attend if you have been in these areas or if you are at all unwell. We also ask that you defer any non-essential outings for residents as the community risk in NSW continues to increase. In identified high risk areas visitor access and resident will be further restricted from time to time. Ringing the site before you travel is a great way to ensure you know the latest requirements on that site before you head off. 

Our residents love seeing family and friends and sometimes receiving gifts or items. As part of the risk management process at Fresh Hope Care, all items brought into a residential care facility are cleaned. Should you wish to bring in an item to give to a loved one, please ensure you provide this to staff for cleaning prior to passing it onto the resident.

We appreciate the cooperation and collaboration between staff, families and residents to keep doing our best in these everchanging times.

Notice for Visitors to Other Fresh Hope Care Residential Care Facilities – Updated 10/07/20

An updated Public Health Order for Aged Care Facilities was issued by the NSW Government on Monday 22 June 2020. With further advice received from the Chief Health Officer, NSW Health on Friday 10 July 2020.

Fresh Hope Care considers the personal welfare and mental health of residents of great importance and have continued to accept support visits while working within the restrictions. We will continue to operate within the latest guidelines issued by Australian Health Protection Principal Committee (AHPPC) to balance the importance of support visits against the significant risks of COVID-19 outbreaks.

Below is an outline of the updated restrictions for all Fresh Hope Care Residential Care facilities. 

The following people will not be permitted entry to a residential aged care facility:

  • People who have returned from overseas in the last 14 days.
  • People who have been in Victoria in the last 14 days.
  • People who have been in contact with someone confirmed to have COVID-19 in the last 14 days.
  • People with a temperature higher than 37.5 degrees or with symptoms of an acute respiratory illness (eg cough, sore throat, runny nose, shortness of breath).
  • People who have not been vaccinated against influenza (unless exempt on medical grounds).

To ensure compliance with these restrictions, Fresh Hope Care require that visitors only enter through the main entrance and report to staff at the concierge/reception desk to confirm their details, reason for the visit, state of their health, present documentation about flu vaccination (unless already on file) and submit to a temperature check.

If waiting for attendance, please maintain a distance of 1.5 metres from other visitors or staff. 

Subsequent to the entrance process, we ask that visitors who are provided access follow the direction of a Fresh Hope Care staff member and abide by the below restrictions.

Visitor restrictions

  • Two visitors to a resident are permitted each day, either two at one time or concurrently, unless an exception has been granted by the Site Manager.
  • Visits should be conducted in resident’s room, outdoors or in designated areas only (not a communal space where the risk of transmission to residents is greater).
  • Social distancing practices are encouraged where possible, such as maintaining a distance of 1.5 metres.
  • Upon entry to and exit from a Fresh Hope Care Residential Care facility visitors are to use the sanitiser provided.

Time of the visit is not limited and children are permitted to enter, but must be supervised and comply with visiting restrictions and adhere to the same guidelines around hygiene, visitor numbers and social distancing.

Fresh Hope Care request any visitors avoid unnecessary interaction with other residents or staff and exercise standard infection prevention practices such as washing hands regularly, using sanitiser provided, covering coughs or sneezes and not attending any of the Fresh Hope Care facilities if unwell.

These are important measures to keep residents and staff safe. Anyone who does not comply with these restrictions will not be allowed to enter or may be asked to leave.

Residents leaving the facility

Residents may leave the facility to attend small family gatherings. The size of a family gathering should be in line with current Government advice and physical distancing and hygiene measures must be adhered to during the visit.

To make arrangements for a resident to attend a family gathering please contact the Site Manager/Director of Nursing. The details of the visit will be required and records kept about the location, number of people and the date of the visit.

Group excursions are not permitted. 

Other support and contact options

As an alternative to a visit, we encourage phone and video calls to residents. Fresh Hope Care can offer video calling devices to residents and encourage you to take advantage of this option to maintain relationships while visit restrictions are in place. To arrange this and book a time, please contact the Site Manager/Director of Nursing.

Further information

Any changes to restrictions will be posted to our website or, for specific queries, please contact the facility.

Thank you for your patience, understanding and cooperation.

Notice for Visitors to Fresh Hope Care Residential Care Facilities

Fresh Hope Care is following direction from NSW Government with the measures that must be put in place to help protect aged care residents from COVID-19. This is in accordance with the Public Health (COVID-19 Residential Aged Care Facilities) Order 2020 issued in the Government Gazette of the State of NSW Number 55, Tuesday 24 March 2020.

While many facilities have announced they will not accept any visitors, Fresh Hope Care recognise that support visits are important for our residents and continue to receive visitors providing the following procedure and limitations are adhered to.

The following people will not be permitted entry to a residential aged care facility:

  • People who have returned from overseas in the last 14 days.
  • People who have been in contact with someone confirmed to have COVID-19 in the last 14 days.
  • People with a temperature higher than 37.5 degrees or with symptoms of an acute respiratory illness (eg cough, sore throat, runny nose, shortness of breath).
  • Children aged 16 or younger, unless in special circumstances (these would need to be discussed with the Site Manager/Director of Nursing).
  • People who have not been vaccinated against influenza, if the vaccination is available to the person. 

To ensure compliance with these restrictions, Fresh Hope Care require that visitors only enter through the main entrance and report to staff at the concierge/reception desk to confirm their details, reason for the visit, state of their health and submit to a temperature check.

If waiting for attendance, please maintain a distance of 1.5 metres from other visitors or staff. 

Subsequent to the entrance process, we ask that visitors who are provided access follow the direction of a Fresh Hope Care staff member and abide by the below restrictions.

Visitor restrictions

  • Visits are to be a maximum of one family member, close friend or professional service at one time.
  • Only one care and support visit to a resident per day.
  • Visits to general residents should be no longer than 30 minutes. For specialty units please discuss visit duration with the Site Manager/Director of Nursing.
  • Visits should be conducted in resident’s room, outdoors or in designated areas only (not a communal space where the risk of transmission to residents is greater).
  • Social distancing practices are encouraged where possible, such as maintaining a distance of 1.5 metres.
  • Upon entry to and exit from a Fresh Hope Care Residential Care facility, visitors are to use the sanitiser provided.

Fresh Hope Care request any visitors avoid unnecessary interaction with other residents or staff and exercise standard infection prevention practices such as washing hands regularly, using sanitiser provided, covering coughs or sneezes and not attending any of the Fresh Hope Care facilities if unwell.

These are important measures to keep residents and staff safe. Anyone who does not comply with these restrictions will not be allowed to enter or may be asked to leave.

Other support and contact options

As an alternative to a visit, we encourage phone and video calls to residents. Fresh Hope Care can offer video calling devices to residents and encourage you to take advantage of this option to maintain relationships while visit restrictions are in place. To arrange this and book a time, please contact the Site Manager/Director of Nursing.

Further information

Any changes to restrictions will be posted to our website or, for specific queries, please contact the facility.

From all at Fresh Hope Care, we thank you for your understanding and cooperation.

Fresh Hope Care response to coronavirus – updated 31/03/20

Fresh Hope Care are continuing to monitor and adhere to Government direction to minimise the spread of coronavirus (COVID-19) and help keep residents safe. The latest statement by the Prime Minister has introduced new limits on any gathering to 2 persons only.

In accordance with this directive, and in addition to current visitor restrictions, any visit to a resident of a Fresh Hope Care facility must be limited to one family member, close friend or professional service.

Advice to not leave home unless necessary has been reinforced.

Other restrictions will remain in place as previously advised and again outlined below.

Persons not to enter an aged care facility include:

  • Those who have returned from overseas or have been in close contact with someone confirmed to have COVID-19 in the last 14 days
  • Anyone with a temperature higher than 37.5 degrees or with symptoms of an acute respiratory illness
  • Children aged 16 or younger, unless in special circumstances (these would need to be discussed with the Site Manager/Director of Nursing)
  • Anyone without an up-to-date vaccination against influenza, if the vaccination is available to the person.

To ensure compliance with these restrictions, visitors must only enter through the main entrance of a Fresh Hope Care facility and report to staff at the concierge/reception desk to confirm their details, reason for the visit, state of their health and submit to a temperature check. Failing to agree to any of these legal requirements will prohibit Fresh Hope Care from facilitating your entry into the facility.

Visitor restrictions

Fresh Hope Care has the following restrictions for visits and visitors:

  • Visits are to be a maximum of one family member, close friend or professional service at one time
  • Only one care and support visit to a resident per day
  • Visits to general residents should be no longer than 30 minutes. For specialty units please discuss visit duration with the Site Manager/Director of Nursing
  • Visits should be conducted in resident’s room, outdoors or in designated areas (not a communal space) and we encourage social distancing practices where possible, such as maintaining a distance of 1.5 metres Click here for further information about social distancing.
  • Upon entry to and exit from a Fresh Hope Care Residential Care facility visitors are to use the sanitiser provided.

Visitors are to avoid unnecessary interaction with other residents or staff and exercise standard infection prevention practices such as washing hands regularly, using sanitiser provided, covering coughs or sneezes and not attending any of the Fresh Hope Care facilities if unwell.

As outlined above, all visitors must only enter through a main entrance and let staff know they are there by reporting to the concierge/reception desk before proceeding inside a Fresh Hope Care Residential Care facility. If waiting for attendance, please maintain a distance of 1.5 metres from other visitors or staff. 

Thank you to those who have been following the new procedures and also taking advantage of phone and video calling. Fresh Hope Care can offer video calling devices to residents and encourage you to take advantage of this option to maintain relationships, rather than visit, wherever possible. To arrange this and book a time, please contact the Site Manager/Director of Nursing.

Further information

We encourage you to download the Australian Government’s Coronavirus (COVID-19) App which will ensure you have access to reliable, up to date information. 

Should you have questions about visiting restrictions please refer to updated notices posted to our website or, for specific queries, please contact the facility.

From all at Fresh Hope Care, we wish you good health. 

Fresh Hope Care response to coronavirus – updated 26/03/20

Fresh Hope Care has received direction from NSW Government with information about the public health order 2020 affecting aged care facilities and the measures that must be put in place to help protect residents from COVID-19.

In accordance with this directive, the measures already put in place by Fresh Hope Care remain, but with some additional requirements. Below is an update of the visit restrictions.

Persons not to enter an aged care facility include:

  • Those who have returned from overseas or have been in close contact with someone confirmed to have COVID-19 in the last 14 days.
  • Anyone with a temperature higher than 37.5 degrees or with symptoms of an acute respiratory illness.
  • Children aged 16 or younger, unless in special circumstances (these would need to be discussed with the Site Manager/Director of Nursing).
  • Anyone without an up-to-date vaccination against influenza, if the vaccination is available to the person. 

To ensure compliance with these restrictions, visitors must only enter through the main entrance of a Fresh Hope Care facility and report to staff at the concierge/reception desk to confirm their details, reason for the visit, state of their health and submit to a temperature check.

Visitor restrictions

Fresh Hope Care has the following restrictions for visits and visitors:

  • Visits are to be a maximum of two family members, close friends or professional service at one time.
  • Only one care and support visit to a resident per day.
  • Visits to general residents should be no longer than 30 minutes. For specialty units please discuss visit duration with the Site Manager/Director of Nursing.
  • Visits should be conducted in resident’s room, outdoors or in designated areas (not a communal space) and we encourage social distancing practices where possible, such as maintaining a distance of 1.5 metres. Click here for further information about social distancing.
  • Upon entry to and exit from a Fresh Hope Care Residential Care facility visitors are to use the sanitiser provided.

Fresh Hope Care request any visitors avoid unnecessary interaction with other residents or staff and exercise standard infection prevention practices such as washing hands regularly, using sanitiser provided, covering coughs or sneezes and not attending any of the Fresh Hope Care facilities if unwell.

As outlined above, all visitors must only enter through a main entrance and let staff know they are there by reporting to the concierge/reception desk before proceeding inside a Fresh Hope Care Residential Care facility. If waiting for attendance, please maintain a distance of 1.5 metres from other visitors or staff. 

To help maintain social contact with residents while visit limitations remain in place, we encourage phone and video calling by family and friends. Fresh Hope Care can offer video calling devices to residents. To arrange this and book a time, please contact the Site Manager/Director of Nursing.

Further information

If you require clarification about the limitations or seek further information, please contact the local Site Manager/Director of Nursing.

For a copy of the information issued by the Department of Health please click here for the fact sheet.

Fresh Hope Care will continue to post any updated information on our website.