VISITOR RESTRICTIONS FOR ALL SERVICES – 22 August 2021

We have received an update from NSW Health. All residential services in NSW must exclude visitors until further notice.

This means that all Fresh Hope Care Residential Care Services must now exclude visitors. 

Residents should only leave the Residential Care Service for essential reasons (e.g. medical appointments). If they do need to leave the Service, staff will provide appropriate PPE and infection control advice. 

Visitors performing essential caring functions may be allowed to visit, providing they wear a surgical mask while onsite, only see the resident in their room and have met all other screening requirements. Please contact the Manager of Residential Services to discuss and to seek approval.  

Support and contact options:
Fresh Hope Care has arrangements in place to support families to stay in touch with your loved ones, especially when you are unable to see them in person. We can offer video calling devices to residents and encourage you to take advantage of this option to maintain relationships while visit restrictions are in place. 

We endeavour to keep information up to date on the Fresh Hope Care Website, for further details about restrictions, please take a look at the COVID-19 news page on the Fresh Hope Care Website. However, as situations can change rapidly, we suggest checking for updates on the NSW Health website. 

Should you have any questions about visitor access, please contact the facility directly or call our Customer Enquiries Team on 1800 005 484.   

Thank you for everything you’re doing to help us in protecting the health and wellbeing of everyone in the Fresh Hope Care family at this challenging time. 

VISITOR RESTRICTIONS FOR GREEN HILLS RESIDENTIAL CARE SERVICE – AUGUST 9, 2021

We have received an update from NSW Health. All Local Government Areas of Newcastle, Lake Macquarie, Maitland, Port Stephens, Cessnock, Dungog, Singleton and Muswellbrook must exclude visitors from 5pm 5 August 2021 until 12:01am Friday 13 August 2021. This includes Green Hills Residential Care Service.

Residents should only leave the Residential Care Service for essential reasons (e.g. medical appointments). If they do need to leave the Service, staff will provide appropriate PPE and infection control advice.

Visitors performing essential caring functions may be allowed to visit, providing they wear a surgical mask while onsite, only see the resident in their room and have met all other screening requirements. Please contact the Stephanie Elliot, Manager of Residential Services to discuss.

Support and contact options:
Fresh Hope Care has arrangements in place to support families to stay in touch with your loved ones, especially when you are unable to see them in person. We can offer video calling devices to residents and encourage you to take advantage of this option to maintain relationships while visit restrictions are in place.

We endeavour to keep information up to date on the Fresh Hope Care Website, for further details about restrictions, please take a look at the COVID-19 news page on the Fresh Hope Care Website. However, as situations can change rapidly, we suggest checking for updates on the NSW Health website.

Should you have any questions about visitor access, please contact the facility directly or call our Customer Enquiries Team on 1800 005 484.

Thank you for everything you’re doing to help us in protecting the health and wellbeing of everyone in the Fresh Hope Care family at this challenging time.

VISITOR RESTRICTIONS FOR SERVICES IN REGIONAL NSW – AUGUST 9, 2021

We have received new advice from NSW Health regarding visitor restrictions. There are new areas of concern in Regional NSW, Queensland, Victoria and South Australia.

If you plan to visit any of the Fresh Hope Care Residential Care services, we encourage you to check the list of sites via the links below.

Visitors will not be permitted entry to any residential aged care facility who:

  • have been to any close, casual or monitor for symptoms locationsin NSW in the last 14 days
  • live or have been to Greater Sydney in the last 14 days unless providing essential caring functionsor end of life visits
  • have been to the Local Government areas of Brisbane, Ipswich, Logan City, Moreton Bay, Redlands, Sunshine Coast, Gold Coast, Noosa, Somerset, Lockyer Valley and Scenic since 21 July 2021 unless providing essential caring functionsor for end of life visits.
  • have been to any close and casual contact places of high concernin Victoria, Queensland or South Australia
  • have a fever (37.5 degrees or higher) or any symptoms consistent with COVID-19 infection, even if mild. These include, fever, cough, headache, fatigue, sore throat, runny nose, shortness of breath, and loss of taste or loss of smell. Other reported symptoms of COVID-19 include muscle pain, joint pain, diarrhoea, nausea/vomiting and loss of appetite.
  • are a close contact of a person with confirmed COVID-19 and are within their self-isolation period
  • live in a household with a person who is currently self-isolating
  • are waiting for a COVID-19 test result

Resident Outings:

  • Residents should not attend a gathering with anyone present who has been in the Greater Sydney, Newcastle, Lake Macquarie, Maitland, Port Stephens, Cessnock, Dungog, Singleton, and Muswellbrook and Armidale Local Government Areas.

These restrictions are in addition to the entry requirements, which have been previously communicated. This includes:

  • Visits must be
    • in the resident’s room, in a designated outdoor area or alternative room where the resident and their visitors can keep apart from other residents
    • no more than two visitors at a time to ensure that distancing requirements can be met, so please coordinate your visits with other family / friends to comply with this limit
  • Visitors must:
    • Check in using the Service NSW QR code (or manually record your contact number)
    • Answer screening questions to help us understand if it is safe for you to visit. Fresh Hope Care require that visitors only enter through the main entrance and report to staff at the concierge/ reception desk to confirm their details. If you have any symptoms, have been asked to self-isolate or have been to any areas of concern, you will be asked to delay your visit.
  • Submit to a temperature check

Please note: Individual restrictions may be in place in facilities where there is an outbreak of other illness, and local conditions set by the Public Health Unit should be adhered to.

Other support and contact options
Fresh Hope Care has arrangements in place to support families to stay in touch with your loved ones, especially when you are unable to see them in person. We can offer video calling devices to residents and encourage you to take advantage of this option to maintain relationships while visit restrictions are in place.

To arrange this and book a time, please contact the Manager at your relevant site to make the necessary arrangements.

Doing the right thing is as important as always:

  • Practice hand hygiene using sanitiser and/or hand washing
  • Exercise personal responsibility for physical distancing measures
  • Self-isolate if you are unwell or have recently returned from overseas or interstate
  • Follow Government guidelines if you are diagnosed with COVID-19

We endeavour to keep information up to date on the Fresh Hope Care Website, for further details about restrictions or entry process, please take a look at the COVID-19 news page on the Fresh Hope Care Website. However, as situations can change rapidly, we suggest checking for updates on the NSW Health website before visiting a Fresh Hope Care Residential Care facility.

Should you have any questions about visitor access, please contact the service directly or call our Customer Enquiries Team on 1800 005 484.

Thank you for everything you’re doing to help us in protecting the health and wellbeing of everyone in the Fresh Hope Care family.

VISITOR RESTRICTIONS FOR SERVICES IN GREATER SYDNEY – JULY 21, 2021

We have received an update from NSW Health that directly affects our staff who live in Fairfield LGA and Canterbury-Bankstown LGA. Canterbury-Bankstown LGA is an area of high concern and staff who live in this area are now under the same restrictions as those who live in Fairfield LGA, as reported in the last update. This means that any staff members who live in these area will not be permitted to work at any Fresh Hope Care Residential Care service from 23 July 2021 unless they have received a negative COVID-19 result within the past 72 hours. Fresh Hope Care will ensure compliance with Public Health orders.

There are also new close, casual or monitor for symptoms locations in both Greater Sydney and Regional NSW (including Orange and Goulburn). Please check this link so you are aware.

All other restrictions will remain in place under further notice. This includes the exclusion of visitors at all Residential Care Services in Greater Sydney (including the Blue Mountains, Central Coast, Wollongong and Shellharbour). At Fresh Hope Care this applies to Ashwood Residential Care Service, Alexander Campbell House and McCauley Lodge.

Residents should only leave the Residential Care service for essential reasons (e.g. medical appointments). If they do need to leave the service, staff will provide appropriate PPE and infection control advice.

Visitors performing essential caring functions may be allowed to visit, providing they wear a surgical mask while onsite, only see the resident in their room and have met all other screening requirements. Please contact the site Manager to discuss.

Support and contact options:

Fresh Hope Care has arrangements in place to support families to stay in touch with your loved ones, especially when you are unable to see them in person. We can offer video calling devices to residents and encourage you to take advantage of this option to maintain relationships while visit restrictions are in place.

We endeavour to keep information up to date on the Fresh Hope Care Website, for further details about restrictions, please take a look at the COVID-19 news page on the Fresh Hope Care Website. However, as situations can change rapidly, we suggest checking for updates on the NSW Health website.

Should you have any questions about visitor access, please contact the facility directly or call our Customer Enquiries Team on 1800 005 484.

Thank you for everything you’re doing to help us in protecting the health and wellbeing of everyone in the Fresh Hope Care family at this challenging time.

VISITOR RESTRICTIONS FOR SERVICES IN REGIONAL NSW – JULY 21, 2021

We have received updated advice from NSW Health regarding visitor restrictions. There are new areas of concern, and close and casual contact locations in both Greater Sydney and Regional NSW (see links below).

For Residential Care services located in regional NSW, including Coffs Haven, Green Hills, Clelland Lodge, The Glen and Borella House,  the following visitation restrictions are in place:

  • Visitors must wear a surgical mask when onsite.
  • a maximum of two visitors to a resident a day, so please coordinate your visits with other family members and friends to comply with this limit. Different people may visit each day.
  • Visits must be in the resident’s room.

Visitors will not be permitted entry to any residential aged care facility who:

  • have been to any close, casual or monitor for symptoms locations in NSW in the last 14 days
  • live or have been to Greater Sydney, Orange, Blayney or Cobonne in the last 14 days unless providing essential caring functions or end of life visits
  • have been to Victoria since 17 July 2021 and South Australia from 20 July 2021
  • have been to any close and casual contact places of high concern in Victoria, Queensland, Western Australia, South Australia or the Northern Territory
  • have a fever (37.5 degrees or higher) or any symptoms consistent with COVID-19 infection, even if mild. These include, fever, cough, headache, fatigue, sore throat, runny nose, shortness of breath, and loss of taste or loss of smell. Other reported symptoms of COVID-19 include muscle pain, joint pain, diarrhoea, nausea/vomiting and loss of appetite.
  • are a close contact of a person with confirmed COVID-19 and are within their self-isolation period
  • live in a household with a person who is currently self-isolating
  • are waiting for a COVID-19 test result
  • have not received their dose of the 2021 influenza vaccine, unless they meet the criteria under the exceptional and special circumstances

Furthermore any staff who live in the Greater Sydney region and work more than 50 kms outside the Greater Sydney region are not permitted from the 19 July 2021 to work unless they have had a COVID test within the preceding 7 days. Fresh Hope Care will ensure compliance with Public Health orders.

Resident Outings:

  • Residents should not enter Greater Sydney, Orange, Blayney and Cobonne except for essential reasons and if so, they should wear a mask.
  • Residents should not attend a gathering with anyone present who has been in the Greater Sydney, Orange, Blayney and Cobonne.

As previously advised, visitors must:

  • Check in using the Service NSW QR code (or manually record your contact number)
  • Answer screening questionsto help us understand if it is safe for you to visit. Fresh Hope Care require that visitors only enter through the main entrance and report to staff at the concierge / reception desk to confirm their details. If you have any symptoms, have been asked to self-isolate or have been to any areas of concern, you will be asked to delay your visit.
  • Submit to a temperature check

Please noteIndividual restrictions may be in place in facilities where there is an outbreak of other illness, and local conditions set by the Public Health Unit should be adhered to.

Other support and contact options:

Fresh Hope Care has arrangements in place to support families to stay in touch with your loved ones, especially when you are unable to see them in person. We can offer video calling devices to residents and encourage you to take advantage of this option to maintain relationships while visit restrictions are in place.

To arrange this and book a time, please contact the Manager at your relevant site to make the necessary arrangements.

Doing the right thing is as important as always:

  • Practice hand hygiene using sanitiser and / or hand washing
  • Exercise personal responsibility for physical distancing measures
  • Self-isolate if you are unwell or have recently returned from overseas or interstate
  • Follow Government guidelines if you are diagnosed with COVID-19

We endeavour to keep information up to date on the Fresh Hope Care Website, for further details about restrictions or entry process, please take a look at the COVID-19 news page on the Fresh Hope Care Website. However, as situations can change rapidly, we suggest checking for updates on the NSW Health website before visiting a Fresh Hope Care Residential Care facility.

Should you have any questions about visitor access, please contact the facility directly or call our Customer Enquiries Team on 1800 005 484.

Thank you for everything you’re doing to help us in protecting the health and wellbeing of everyone in the Fresh Hope Care family.

VISITOR RESTRICTIONS FOR SERVICES IN GREATER SYDNEY – JULY 14, 2021

We have received an update from NSW Health that directly our staff who live in the City of Fairfield (Fairfield LGA). This is an area of high concern and due to this any staff members who live in this area will not be permitted to work at any Fresh Hope Care Residential Care service from 16 July 2021 unless they have received a negative COVID-19 result within the past 72 hours. Fresh Hope Care will ensure compliance with Public Health orders.

All Residential Care Services in Greater Sydney (including the Blue Mountains, Central Coast, Wollongong and Shellharbour) are to continue to exclude visitors until further notice. This includes Ashwood Residential Care Service, Alexander Campbell House and McCauley Lodge.

Residents should only leave the Residential Care Service for essential reasons (e.g. medical appointments). If they do need to leave the Service, staff will provide appropriate PPE and infection control advice.

Visitors performing essential caring functions may be allowed to visit, providing they wear a surgical mask while onsite, only see the resident in their room and have met all other screening requirements. Please contact the site Manager to discuss.

Support and contact options:

Fresh Hope Care has arrangements in place to support families to stay in touch with your loved ones, especially when you are unable to see them in person. We can offer video calling devices to residents and encourage you to take advantage of this option to maintain relationships while visit restrictions are in place.

We endeavour to keep information up to date on the Fresh Hope Care Website, for further details about restrictions, please take a look at the COVID-19 news page on the Fresh Hope Care Website. However, as situations can change rapidly, we suggest checking for updates on the NSW Health website.

Should you have any questions about visitor access, please contact the facility directly or call our Customer Enquiries Team on 1800 005 484.

Thank you for everything you’re doing to help us in protecting the health and wellbeing of everyone in the Fresh Hope Care family at this challenging time.

VISITOR RESTRICTIONS FOR SERVICES IN GREATER SYDNEY – JULY 12, 2021

We have received an update from NSW Health. All Residential Care Services in Greater Sydney (including the Blue Mountains, Central Coast, Wollongong and Shellharbour) are to continue to exclude visitors until further notice. This includes Ashwood Residential Care Service, Alexander Campbell House and McCauley Lodge.

Residents should only leave the Residential Care Service for essential reasons (e.g. medical appointments). If they do need to leave the Service, staff will provide appropriate PPE and infection control advice.

Visitors performing essential caring functions may be allowed to visit, providing they wear a surgical mask while onsite, only see the resident in their room and have met all other screening requirements. Please contact the site Manager to discuss.

Support and contact options:

Fresh Hope Care has arrangements in place to support families to stay in touch with your loved ones, especially when you are unable to see them in person. We can offer video calling devices to residents and encourage you to take advantage of this option to maintain relationships while visit restrictions are in place.

We endeavour to keep information up to date on the Fresh Hope Care Website, for further details about restrictions, please take a look at the COVID-19 news page on the Fresh Hope Care Website. However, as situations can change rapidly, we suggest checking for updates on the NSW Health website.

Should you have any questions about visitor access, please contact the facility directly or call our Customer Enquiries Team on 1800 005 484.

Thank you for everything you’re doing to help us in protecting the health and wellbeing of everyone in the Fresh Hope Care family at this challenging time.

VISITOR RESTRICTIONS FOR SERVICES IN REGIONAL NSW – JULY 12, 2021

We have received updated advice from NSW Health regarding visitor restrictions.

For Residential Aged Care services located in regional NSW, including Coffs Haven, Green Hills, Clelland Lodge, The Glen and Borella House,  the following visitation restrictions are in place:

  • Visitors must wear a surgical mask when onsite.
  • a maximum of two visitors to a resident a day, so please coordinate your visits with other family members and friends to comply with this limit. Different people may visit each day.
  • Visits must be in the resident’s room.

If you plan to visit any of the regional NSW Fresh Hope Care Residential Care sites, we encourage you to check the list of sites via the links below.

Visitors will not be permitted entry to any residential aged care facility who:

  • have been to any close, casual or monitor for symptoms locations in NSW in the last 14 days
  • live or have been to Greater Sydney in the last 14 days unless providing essential caring functions or end of life visits
  • have been to any close and casual contact places of high concern in Victoria, Queensland, Western Australia or the Northern Territory
  • have a fever (37.5 degrees or higher) or any symptoms consistent with COVID-19 infection, even if mild. These include, fever, cough, headache, fatigue, sore throat, runny nose, shortness of breath, and loss of taste or loss of smell. Other reported symptoms of COVID-19 include muscle pain, joint pain, diarrhoea, nausea/vomiting and loss of appetite.
  • are a close contact of a person with confirmed COVID-19 and are within their self-isolation period
  • live in a household with a person who is currently self-isolating
  • are waiting for a COVID-19 test result
  • have not received their dose of the 2021 influenza vaccine, unless they meet the criteria under the exceptional and special circumstances

Resident Outings:

  • Residents should not enter Greater Sydney, except for essential reasons and if so, they should wear a mask.
  • Residents should not attend a gathering with anyone present who has been in the Greater Sydney area since June 21.

As previously advised, visitors must:

  • Check in using the Service NSW QR code (or manually record your contact number)
  • Answer screening questions to help us understand if it is safe for you to visit. Fresh Hope Care require that visitors only enter through the main entrance and report to staff at the concierge / reception desk to confirm their details. If you have any symptoms, have been asked to self-isolate or have been to any areas of concern, you will be asked to delay your visit.
  • Submit to a temperature check

Please note: Individual restrictions may be in place in facilities where there is an outbreak of other illness, and local conditions set by the Public Health Unit should be adhered to.

Other support and contact options:

Fresh Hope Care has arrangements in place to support families to stay in touch with your loved ones, especially when you are unable to see them in person. We can offer video calling devices to residents and encourage you to take advantage of this option to maintain relationships while visit restrictions are in place.

To arrange this and book a time, please contact the Manager at your relevant site to make the necessary arrangements.

Doing the right thing is as important as always:

  • Practice hand hygiene using sanitiser and / or hand washing
  • Exercise personal responsibility for physical distancing measures
  • Self-isolate if you are unwell or have recently returned from overseas or interstate
  • Follow Government guidelines if you are diagnosed with COVID-19

We endeavour to keep information up to date on the Fresh Hope Care Website, for further details about restrictions or entry process, please take a look at the COVID-19 news page on the Fresh Hope Care Website. However, as situations can change rapidly, we suggest checking for updates on the NSW Health website before visiting a Fresh Hope Care Residential Care facility.

Should you have any questions about visitor access, please contact the facility directly or call our Customer Enquiries Team on 1800 005 484.

Thank you for everything you’re doing to help us in protecting the health and wellbeing of everyone in the Fresh Hope Care family.

VISITOR RESTRICTIONS FOR SERVICES IN GREATER SYDNEY – JUNE 28, 2021

We have been notified by NSW Health that all Residential Care Services in Greater Sydney (including the Blue Mountains, Central Coast, Wollongong and Shellharbour) must exclude visitors until further notice. This includes Ashwood Residential Care Service, Alexander Campbell House and McCauley Lodge.

Residents should only leave the Residential Care Service for essential reasons (e.g. medical appointments).

Staff are exempt from these restrictions providing they wear a surgical mask while onsite and:

Visitors performing essential caring functions may be allowed to visit, providing they wear a surgical mask while onsite and have met all other screening requirements. Please contact the site Manager to discuss.

Support and contact options:

Fresh Hope Care has arrangements in place to support families to stay in touch with your loved ones, especially when you are unable to see them in person. We can offer video calling devices to residents and encourage you to take advantage of this option to maintain relationships while visit restrictions are in place.

We endeavour to keep information up to date on the Fresh Hope Care Website, for further details about restrictions, please take a look at the COVID-19 news page on the Fresh Hope Care Website. However, as situations can change rapidly, we suggest checking for updates on the NSW Health website.

Should you have any questions about visitor access, please contact the facility directly or call our Customer Enquiries Team on 1800 005 484.

Thank you for everything you’re doing to help us in protecting the health and wellbeing of everyone in the Fresh Hope Care family at this challenging time.

VISITOR RESTRICTIONS FOR SERVICES IN REGIONAL NSW – JUNE 28, 2021

We have received updated advice from NSW Health regarding visitor restrictions.

For Residential Aged Care services located in regional NSW, including Coffs Haven, Green Hills, Clelland Lodge, The Glen and Borella House,  the following visitation restrictions are in place:

  • Visitors must wear a surgical mask when onsite.
  • a maximum of two visitors to a resident a day, so please coordinate your visits with other family members and friends to comply with this limit. Different people may visit each day.
  • Visits must be in the resident’s room.

If you plan to visit any of the regional NSW Fresh Hope Care Residential Care sites, we encourage you to check the list of sites via the links below.

Visitors will not be permitted entry to any residential aged care facility who:

  • live or have been to Greater Sydney in the last 14 days unless providing essential caring functions
  • have been to any of the current locations of interestin New Zealand
  • have been to any close or casual contact locationsin Queensland in the last 14 days
  • have been in Greater Melbourneor Victorian places of high concern in the last 14 days
  • have a fever (37.5 degrees or higher) or any symptoms consistent with COVID-19 infection, even if mild. These include, fever, cough, headache, fatigue, sore throat, runny nose, shortness of breath, and loss of taste or loss of smell. Other reported symptoms of COVID-19 include muscle pain, joint pain, diarrhoea, nausea/vomiting and loss of appetite.
  • are a close contact of a person with confirmed COVID-19 and are within their self-isolation period
  • live in a household with a person who is currently self-isolating
  • are waiting for a COVID-19 test result

Resident Outings:

  • Residents should not enter Greater Sydney, except for essential reasons and if so, they should wear a mask.
  • Residents should not attend a gathering with anyone present who has been in the Greater Sydney area since June 21.

As previously advised, visitors must:

  • Check in using the Service NSW QR code (or manually record your contact number)
  • Answer screening questions to help us understand if it is safe for you to visit. Fresh Hope Care require that visitors only enter through the main entrance and report to staff at the concierge / reception desk to confirm their details. If you have any symptoms, have been asked to self-isolate or have been to any areas of concern, you will be asked to delay your visit.
  • Submit to a temperature check

Please note: Individual restrictions may be in place in facilities where there is an outbreak of other illness, and local conditions set by the Public Health Unit should be adhered to.

Other support and contact options:

Fresh Hope Care has arrangements in place to support families to stay in touch with your loved ones, especially when you are unable to see them in person. We can offer video calling devices to residents and encourage you to take advantage of this option to maintain relationships while visit restrictions are in place.

To arrange this and book a time, please contact the Manager at your relevant site to make the necessary arrangements.

Doing the right thing is as important as always:

  • Practice hand hygiene using sanitiser and / or hand washing
  • Exercise personal responsibility for physical distancing measures
  • Self-isolate if you are unwell or have recently returned from overseas or interstate
  • Follow Government guidelines if you are diagnosed with COVID-19

We endeavour to keep information up to date on the Fresh Hope Care Website, for further details about restrictions or entry process, please take a look at the COVID-19 news page on the Fresh Hope Care Website. However, as situations can change rapidly, we suggest checking for updates on the NSW Health website before visiting a Fresh Hope Care Residential Care facility.

Should you have any questions about visitor access, please contact the facility directly or call our Customer Enquiries Team on 1800 005 484.

Thank you for everything you’re doing to help us in protecting the health and wellbeing of everyone in the Fresh Hope Care family.