As part of the measures to prevent the spread of COVID-19, the NSW Health Chief Health Officer issued updated advice to Residential Aged Care Facilities on Thursday 23 July 2020 which Fresh Hope Care must comply with. This includes ceasing visitors for facilities in the Parramatta region. In addition, all staff must wear a surgical mask while in the facility.

To see a copy of the information issued, please refer to this link to review the detail.

No residents or staff on site are showing symptoms of COVID-19 and Fresh Hope Care will monitor everyone closely and implement any extra measures needed to minimise the risk to our residents and staff.

We will resume accepting visitors as soon as the Public Health Unit determines the community risk is over and will update the information on our website.

Other support and contact options

As an alternative to a visit, we encourage phone and video calls to residents. Fresh Hope Care can offer video calling devices to residents and encourage you to take advantage of this option to maintain relationships while visit restrictions are in place. To arrange this and book a time, please contact the site.

Further information

Should you have questions about visiting restrictions please contact the site on (02) 7809 8700.

From all at Fresh Hope Care, we thank you for your understanding and cooperation.